NVC could not find my case? Did I call the right number?

[NinjaMax 14]

There are two numbers, non-immigrant and immigrant

I called (603) 334-0700 which was the immigrant number and I finally got through to someone, I gave them my case number and they said its not found??? they told me to wait on the line and its been hours so i hung up.

Now im seeing that k-1 is a non-immigrant visa?? i tried calling the other line at (603) 334-0888 and it just beeps busy.

Its been a month since my NOA2 and the USCIS website says "sent to department of state on May 8th"

Ive also not received any packet 3 in the mail, im completely lost on what to do next, im afraid time is going to run out or something.

any advice is appreciated thanks

[bublik 26]

You need to keep calling them They answer the phones until midnight EST. If you call in the last hour, it is very easy and no wait. I already called them at least 7 times and every time I have to redial 4-5 times, and then the wait is <2 min before the live person answers.

YOu need to call immigrant line. I also called a non-immigrant # (same time), and the live person answered immediately.

Call them and figure out what is going on. They might not have received it yet (as in not started processing), but most likely your case is already in the Embassy, but you can't track it on CEAC site without the case number, which you need to obtain from NVC.

Also, you will receive an email from the embassy (as least this is how embassy in Moscow does it) once your documents are processed and the interview date can be set.

Packet 3 is for a foreign fiancee after he/she submits DS-160. YOu won't receive it.

[NinjaMax 14]

You need to keep calling them They answer the phones until midnight EST. If you call in the last hour, it is very easy and no wait. I already called them at least 7 times and every time I have to redial 4-5 times, and then the wait is <2 min before the live person answers.

YOu need to call immigrant line. I also called a non-immigrant # (same time), and the live person answered immediately.

Call them and figure out what is going on. They might not have received it yet (as in not started processing), but most likely your case is already in the Embassy, but you can't track it on CEAC site without the case number, which you need to obtain from NVC.

Also, you will receive an email from the embassy (as least this is how embassy in Moscow does it) once your documents are processed and the interview date can be set.

Packet 3 is for a foreign fiancee after he/she submits DS-160. YOu won't receive it.

thanks for the reply. Im the foreign fiance btw,

So basically I cant do anything without getting a case number from the NVC? I need that to do the DS-160?

[yuna628 9,530]

Stay with the immigrant line and not the non-immigrant one. Promise. I know you have received your NOA2, but have you received notice that the USCIS has forwarded the case to the NVC (DOS)?

If you have actually received a notice that it was indeed sent on May 8th but the NVC says nope not here. You can keep calling the NVC and asking them, they will generally tell you if it's not there yet that you need to give them at least 35 days. That's standard language. In fact you shouldn't have been transferred anywhere at all. When I called them the first time, I gave them the case number, they said no it's not there and told me to call back in X amount of days. You should only be transferred if the case was there, and put into a new queue. So it sounds like you got someone that hit a wrong button.

If you are the foreign fiancé, it might be a good idea to have the US citizen give a call next time if possible. Alternatively, if NVC still doesn't yield any result, try giving the USCIS a call, request to speak to a tier 2 agent, and determine if they actually did send it out, or they sent it to the wrong place, or if they are lying.

Edited June 4, 2015 by yuna628

[NinjaMax 14]

Stay with the immigrant line and not the non-immigrant one. Promise. I know you have received your NOA2, but have you received notice that the USCIS has forwarded the case to the NVC (DOS)?

If you have actually received a notice that it was indeed sent on May 8th but the NVC says nope not here. You can keep calling the NVC and asking them, they will generally tell you if it's not there yet that you need to give them at least 35 days. That's standard language. In fact you shouldn't have been transferred anywhere at all. When I called them the first time, I gave them the case number, they said no it's not there and told me to call back in X amount of days. You should only be transferred if the case was there, and put into a new queue. So it sounds like you got someone that hit a wrong button.

If you are the foreign fiancé, it might be a good idea to have the US citizen give a call next time if possible. Alternatively, if NVC still doesn't yield any result, try giving the USCIS a call, request to speak to a tier 2 agent, and determine if they actually did send it out, or they sent it to the wrong place, or if they are lying.

so basically you NEED to call the NVC inorder to get your case number and move forward with the process? we did receive the hardcopy but is something else suppose to come in the mail?

[bublik 26]

Texas SC updates online when they send case to NVC, California SC doestn't do that. Neither do they send any letters in the mail. I think Texas does.

Once your docs are ready in the Embassy, the petitioner gets an email stating that the interview date now can be set. JThis email has a case number that you will need to set the interview and to submit DS-160. I am of course explaining how they do it in Moscow Embassy.

Also packet 3 is sent AFTER the beneficiary has made the interview appt, and it is send via email to the beneficiary, and it contains the list of docs to be scanned and emailed back to them.

Each embassy is different. Others send a paper copy of packet 3 in the mail to the beneficiary home address once docs in the Embassy are ready.

YOu need to figure out which way your Embassy does this.

Packet 4 is the appointment confirmation also via email.

Yes, without the case number you can't do much, so you either have to find it by calling NVC, or to wait for the Embassy to communicate to you in some way about your docs being ready, and the letter will contain that case number.

[NinjaMax 14]

Texas SC updates online when they send case to NVC, California SC doestn't do that. Neither do they send any letters in the mail. I think Texas does.

Once your docs are ready in the Embassy, the petitioner gets an email stating that the interview date now can be set. JThis email has a case number that you will need to set the interview and to submit DS-160. I am of course explaining how they do it in Moscow Embassy.

Also packet 3 is sent AFTER the beneficiary has made the interview appt, and it is send via email to the beneficiary, and it contains the list of docs to be scanned and emailed back to them.

Each embassy is different. Others send a paper copy of packet 3 in the mail to the beneficiary home address once docs in the Embassy are ready.

YOu need to figure out which way your Embassy does this.

Packet 4 is the appointment confirmation also via email.

Yes, without the case number you can't do much, so you either have to find it by calling NVC, or to wait for the Embassy to communicate to you in some way about your docs being ready, and the letter will contain that case number.

"Packet 3 provides instruction materials for K-1 fiancé(e) visa applicants once the case file has been received at the U.S. Consulate General in Montreal, but before an interview can be scheduled. If you are a K-1 fiancé(e) applicant and have received a “Packet 3” letter from the U.S. Consulate General in Montreal, please follow the instructions below to send by e-mail to the U.S. Consulate General in Montreal the required form, checklist and document."

it says here for the montreal embassy its before the interview? dosent it make more sense to schedule the interview after you are sure that you have all the documents ready?

[bublik 26]

As I said, all Embassies are different in how they do things.

If your packet 3 is pre-interview step, then by all means, do as they say:)

[bublik 26]

Also, in Moscow the medical can be scheduled once the case # is known. This is another reason to have a case # before it officially arrives with the Embassy letter. If you can't do it in Montreal, then really, you don't 'need' to call NVC and find it out. Unless you want to be able to track your case online from NVC to consulate and in consulate.

If you aren't curious, then you don't really need it:)

[yuna628 9,530]

so basically you NEED to call the NVC inorder to get your case number and move forward with the process? we did receive the hardcopy but is something else suppose to come in the mail?

Technically? No, you don't have to call them. The NVC is *supposed* to send the US citizen out a letter confirming they sent it to the embassy and gives you the case number. That's the last document the US citizen will receive. Once it's at the embassy they should send packet 3 to the foreign beneficiary.

Packet 3 should be an introduction and instruction type letter. It's saying ''hey we have your case and this is what you need to do next''.

Benefits to calling up the NVC and having the case number vary depending on the embassy process. For me I called them for peace of mind to know what the number was and to be able to track it on the CEAC and let my fiancé know when it was at the embassy so that he could arrange his medical. The NVC letter took a bit to arrive, but I know sometimes they are slow about it. The rep at the NVC told me to call back if I never received a notice. Packet 3 for my fiancé arrived a few days after it reached the embassy.

So if you haven't received any notice from the NVC, or the NVC cannot find your case by now, it bears more investigating. As you can see by my timeline - we were also approved on the 4th, and they sent it to the NVC on the 8th. I would find it rather odd they would say it's not there by now.

Edited June 4, 2015 by yuna628

[Ash.1101 1,755]

The reason you'll want to get the case for Montreal is if for some reason you don't get packet 3, you'll need to know where your petition is. There are people who never received a Packet 3 from Montreal but were able to continue the process because the forms are available online, but they had to have their case number for Montreal before they could go on.

Montreal allows for you to scan and e-mail your packet 3 back even if you don't receive it in the mail or even while it's being mailed (you can download it online) but ONLY if they actually have it, the only way to know is to have your case number and confirm they have it. Once they have it, you can go ahead with your packet 3. You only have three things you need to e-mail them back with before they'll send you packet 4, but you do need your MTL case number and you need to know that they recieved it.

I'd keep calling and have your fiance call as well. You'll need that number eventually.

I've seen people to say to call three to four minutes before they actually open, right when they open, or when they're closing for the best chances to not be put on hold and so on.



TL;DR: Your packet could easily already be at Montreal. Montreal is notorious for not sending people their packet 3's because while it's handy to have as long as you can confirm Montreal has your case and it's in their system, you can do all the stuff online with the forms online. You don't -need- the Packet 3 paper from Montreal. You e-mail them three things back and then you get packet 4 and info on how to schedule your stuff (also found online).

Keep calling the NVC, have your Fiance call the NVC. Call towards their closing or immediately when they open. Really, as long as you have that number you can do almost anything once you confirm Montreal has your case, you just need that number to confirm it.

There are plenty of people who say they never recieved their "NVC sent to consulate!" letter. Really at the end of the day the important papers are your NOA2 and what ever you can write your new case number on. Your fiance may never get the letter after the NOA2, it's up to ya'll at that point to call for your new case number.

Edited June 4, 2015 by Ash.1101

[solus 19]

Be careful about calling too close to closing. At 11:30pm on the dot if youre not already in line holding in their system you will get the recording to call back during normal business hours. This has happened to me 3 times before I started taking a break from work to call earlier.

[TBoneTX 43,176]

*** Thread moved from K-1 Process forum to the K-1 Case Progress subforum. ***