NVC No Checklist Email after 3 weeks

[AuSomeGee 5]

I spoke to an NVC agent this morning 12th Dec (New Hampshire time) in relation to my case:

Historical Info

29th Sept

AOS / IV Scanned

26th Nov

AOS Checklist: (told be NVC phone agent)

28th Nov

Followed up for more info and was told by NVC phone agent my USC wife had to send a signed letter stating she had not worked in the USA for 2013 and therefore no W2's existed.

3rd Dec

Sent the letter requested.

12th Dec

Contacted NVC and asked if the documents were received (9 days since being sent), the agent said "they are probably in the building, but take time to scan in".

My question: I then explained to the NVC agent "why does a letter written and signed by my wife (no notorization required) cause a checklist and ultimately up to a 60 day delay?"

NVC Response: The agent said that the case could be completed without the letter and that it will go to Case Completed 30 days after the checklist email date.

No Checklist Received via email

My comment: That's when I commented that the Checklist email has never been sent - even after speaking with 2 NVC Agents.

NVC Response: The agent then reviewed the case and could see that no email had been sent. She said she will send my case onto a Supervisor to generate a checklist email to start the 30 day countdown to CC. The agent said it should take only a couple of days for the email to be sent.

Good News

- From the information provided by the agent (and if the actions stated are done), we are looking at mid January 2015 for Case Complete!

Lessons Learnt

- Just because you get some information from an NVC agent does NOT always mean:

a) that the information is correct

b) that the NVC will complete an action

Because of NVC's inability to do their job, our case has been unnecessarily delayed for a document which could be brought with me to an interview!!

Question: Has anyone had the same or similar experience?

Future action

I will be calling NVC on Monday 15th Dec (New Hampshire time) and follow up to ensure the case is actually with a Supervisor.

Plus, I will complete additional calls (2 times per week) to enquire on case status until CC is actually given.

I simply cannot rely on NVC actually doing what they say - especially this close to completion.

However, I want to leave this post on a positive note.....and the take away I have is the expectation for a 30 day CC (rather than 60 days....or more!)

Good luck to all.

[jcparker 6]

Thanks for commenting on your case. From your experience, would you recommend calling NVC to check if there is a checklist pending? If so, when...around the 30 day mark?

I am terrified of a checklist setting our case back!! I am hoping for a case complete mid Jan too

[AuSomeGee 5]

Thanks for commenting on your case. From your experience, would you recommend calling NVC to check if there is a checklist pending? If so, when...around the 30 day mark?

I am terrified of a checklist setting our case back!! I am hoping for a case complete mid Jan too

From my case experience, I would always recommend calling NVC.

30 Days

As you are at the 30 day mark, be prepared for the NVC phone support agent to repeat the same phrase If you already have your scan date (via an email from NVC) then the best you will get at 30 days is "it has been scanned and awaiting review".

50+ days

From around 50+ days from scan date you may be lucky to get more info on your case status and if a checklist exists. Alternatively, you will get the above 60 day phrase...

60 Days

Once your 60 days are completed, this is where you should get some info - Case Complete being the ultimate response OR as I received, a verbal description of the "required information for the AOS". I rang back 2 days later to get a different agent and was able to get more detailed information.

My Case - Further Development

As a development in my case. I spoke to NVC Monday morning (New Hampshire time) to follow up on the Supervisor action. Still no official checklist received via email and it is now past 3 weeks since NVC review.

1st Level NVC Agent

During this call I had the 1st Level NVC agent trying to give me the standard line - "all the requested information has to be with the NVC to complete the case" (we were going around in circles because ALL the info is with NVC - they just have not bothered to actually read it).

As a last resort, I asked if I could speak to a Supervisor. With that request, without comment from the NVC agent, I was placed on hold and put through to a Supervisor (so I believe - how does a person knows if it is actually a Supervisor and not just another 1st level agent)

Supervisor

In speaking to the Supervisor and explaining my case history, the Supervisor said she will request for my file and review it. I then asked a very basic question: "If the information which is contained in my case meets the requirements of the letter being requested, what happens then?"

The Supervisor replied, "then i can complete the case".

I then requested a timeframe (always ask a timeframe for action on your case - "when will it be expected to be reviewed?", "when should I get the email?", etc etc ).

The Supervisor replied,"call at the end of the week".

If the Supervisor NVC does complete a proper review my case, it is highly likely my case should be completed. The information they require is already included in the full tax return, which proves (on an official tax document) all her income was foreign and no W2 documents exist - this is the only information they have asked for (in a letter signed by my wife) to complete my case.

Lessons Learnt from NVC phone contact

- Always call NVC to get latest information on your case

- Always be polite and courteous on the phone

- Ask for the first name of the NVC phone agent

- Pen and Paper

- write down your questions before calling - having it written in front of you will help ask clearly and ensure all your question(s) are asked.

- write down who you spoke to and take notes during call on what was discussed

- When calling, always start your query (after giving the case # and personal details) with "I am enquiring about the status of my case...."

- the reason I start my calls this way, you then know what action (if any) was done from the last phone contact to NVC

- also, it makes them actually check your case detail rather than you tell them what you think it 'should or could' be....giving them an easy out.

- Always get a time frame for action

- Get a second opinion - I have spoken to 3 different agents on the same topic and got 3 completely different answers.

- Never rely on NVC doing the 'logical' thing or the process running smoothly...there is no logic at the NVC.

Sorry for the extremely long response - I tend to be overly detailed, it's just how my brain works.

Good luck - I hope the above helps in some way...fingers crossed for your Case Complete :-)

[jcparker 6]

Thank you so much for your help. I hate the sitting around and waiting, dreading a checklist... and when I get on the phone to the NVC I can never seem to get an action. I'll take the lead from your experience

Fingers crossed you get your CC by the end of the week, what a great christmas present that will make!

[00-KS-01 1]

It has been 25 days since I have sent my checklist response. I call NVC every other day to get an update of my case. Everyone seems to have their own answers. They don't know why my checklist doesn't show that it has been received and it is not in the system yet. These guys don't really care about helping. I am on the phone waiting an hour everytime I call and everytime I talk to them they just want to end the call ASAP. This guy YuuuP Yuuuup told me that I have to email my confirmation from UPS to NVC that my mail was delivered. How crazy is that? I've never seen a note that NVC ASka to send an Emil after you mail your package. Since they don't have my package scanned in yet, should I be worried of anything. I read that once it's delivered its delivered and shouldn't be worried. Anyone had any experience like this where they sent the package and NVC states that it is not in their system yet? I hope we all get a CC so we don't deal with these docs anymore. I'm sooooo tired! Thanks and good luck everyone.

[Frips 166]

It is possible that is not in their system yet. After two weeks my DS-261 is not in the system and it is ONLINE form. NVC is a mess!

[Jamy2014 55]

It is possible that is not in their system yet. After two weeks my DS-261 is not in the system and it is ONLINE form. NVC is a mess!

I called NVC yesterday and I was told I have to wait until they update their system. After that the DS-261 can be reviewed and accepted.

Unfortunately she couldn´t give me any info on WHEN they update their system

[Frips 166]

I don't believe them anymore:)

[AuSomeGee 5]

It has been 25 days since I have sent my checklist response. I call NVC every other day to get an update of my case. Everyone seems to have their own answers. They don't know why my checklist doesn't show that it has been received and it is not in the system yet. These guys don't really care about helping. I am on the phone waiting an hour everytime I call and everytime I talk to them they just want to end the call ASAP. This guy YuuuP Yuuuup told me that I have to email my confirmation from UPS to NVC that my mail was delivered. How crazy is that? I've never seen a note that NVC ASka to send an Emil after you mail your package. Since they don't have my package scanned in yet, should I be worried of anything. I read that once it's delivered its delivered and shouldn't be worried. Anyone had any experience like this where they sent the package and NVC states that it is not in their system yet? I hope we all get a CC so we don't deal with these docs anymore. I'm sooooo tired! Thanks and good luck everyone.

KS

Mailed items can and do often get lost. My first point of call would be to follow up with the mail service you used.

Questions

1. Did you use a mail service which provides confirmation of delivery? If so, get that proof and send that to NVC.

If not and if you are wanting to make sure the documents arrive send them again with full tracking.

My experience

My checklist information was sent 3rd Dec and I have just received confirmation from NVC that scan date is 11th DEC and that was sent from Australia using 3-7 days postage service.

Don't wait on NVC to confirm receipt when they may not have anything to confirm - take action and resend and obtain proof of delivery.

Good luck.

I called NVC yesterday and I was told I have to wait until they update their system. After that the DS-261 can be reviewed and accepted.

Unfortunately she couldn´t give me any info on WHEN they update their system

Jamy

My advice would be to call again and get another agent (time consuming and annoying, yes), but as I have found, I have had 3 agents give 3 different responses on the same topic.

It might provide beneficial or might result in that none of them know - but worth a try.

Good luck.

Edited December 17, 2014 by AuSomeGee

[Jamy2014 55]

AuSomeGee,

thanks for your advice. I didn´t want to call again but did it anyways after reading your post.

Just got off the phone with a VERY nice AND helpful rep called Olivia. She reviewed our DS-261 and generated the start of processing

our IV invoice manually. She said we should have it within a week

[Frips 166]

You lucky man! I called today at 7 a.m. I was told that my DS/261 is not in the system yet...argh

How did you ask her?

Edited December 17, 2014 by Frips

[Jamy2014 55]

You lucky man! I called today at 7 a.m. I was told that my DS/261 is not in the system yet...argh

How did you ask her?

Lucky girl, I am the beneficiary it is my hubby´s account but mostly I am the one who uses it...

I told her that I am a little bit worried about the DS-261 and the initiate of the IV invoice since I didn´t hear anything since Dec. 4th.

Then she offered to look into our case, told me that DS-261 is completed but not reviewed yet and took further action. I guess she felt sorry for me sounding so desperated.

I was told the last time the same what you have been told: DS-261 is not in system yet. But I followed AuSomeGee´s advice to call again since I found out myself that a lot depends on what rep you get.

Edited December 17, 2014 by Jamy2014

[Frips 166]

Uuups:))))) thx for the info.....I'll try my luck:)

[Frips 166]

Seems my voice is not so charming as yours ...have to wait to be reviewed...argh

[Jamy2014 55]

Don´t give up.

Try it again tomorrow. I and my hubby had to try couple of times to get a nice rep who could help.