NVC's research respone :)

[perez525 8]

After USCIS told me yesterday to give it 30 days for my petition to arrive at NVC and that I needed to stop calling so much because it was frustrating for them... .... I received an email from the NVC research department this morning stating the following;

Dear Sir/Madam:

Please be advised that the National Visa Center (NVC) has received your

inquiry and the attached I-797 Notice of Action - Approval Notice.

Unfortunately, we do not have record of receiving your approved petition

from U.S. Citizenship and Immigration Services. The NVC will contact

USCIS on your behalf for information on the location of this petition.

It looks like I won't be the only one contacting them in regards to my petition!

PS. needless to say that USCIS had me in tears after the most ignorant lady answered the phone . Never thought they have employees who can be so ignorant and rude, yet some who go above and beyond to help their clients!

[Caryh 5,206]

Those are not USCIS employees. They contract out phone support. So much for the people that say moving immigration services to a private company would improve it. But I agree with you, I have ran into some of the rudest people I've ever dealt with calling USCIS. One actually said, "Whats your problem, you got your NOA2 fast so its not big deal if we take 90 days before sending the petition to the NVC". I've also talked with some very nice ones to. I learned when you get a looser, just say have a nice day, hang up and try again. I've rarely gotten more than two loosers in a row. When we were waiting for our approved petition to get to the NVC from the CSC it was taking about 30 days for California to forward them. We did manage to get one customer service person to put in a service request a little early and got ours there about a week ahead of what most people were waiting at the time.

Edited May 4, 2012 by Caryh

[perez525 8]

Those are not USCIS employees. They contract out phone support. So much for the people that say moving immigration services to a private company would improve it. But I agree with you, I have ran into some of the rudest people I've ever dealt with calling USCIS. One actually said, "Whats your problem, you got your NOA2 fast so its not big deal if we take 90 days before sending the petition to the NVC". I've also talked with some very nice ones to. I learned when you get a looser, just say have a nice day, hang up and try again. I've rarely gotten more than two loosers in a row. When we were waiting for our approved petition to get to the NVC from the CSC it was taking about 30 days for California to forward them. We did manage to get one customer service person to put in a service request a little early and got ours there about a week ahead of what most people were waiting at the time.

OMG!!!! I cant believe that they said that to you. I was thinking that maybe because I got my NOA2 in exactly 4 months they will take about a month to forward it to NVC. But its annoying to see everyone's petition being received 1 week after their NOA2!

Yesterday I couldn't help it, but I'm defitenely going to try and contacting them again, hopefully I'll get a nice person this time. Now, I have a question for you, when I spoke to someone on Tuesday (05/01/2012) I was told she put in request that I will receive notification in 2 weeks by mail stating when my petition was received at NVC. Does this mean that NVC will get it in 2 weeks? Not sure if this is the request you submitted at USCIS? Because if I'm going to get a notice within 2 weeks stating the date it has been received at NVC, it must mean that they'll have it within that time frame.

thank you so much for your input, I'm gonna keep calling until NVC has my petition!

Edited May 4, 2012 by sanchez525

[Caryh 5,206]

OMG!!!! I cant believe that they said that to you. I was thinking that maybe because I got my NOA2 in exactly 4 months they will take about a month to forward it to NVC. But its annoying to see everyone's petition being received 1 week after their NOA2!

Yesterday I couldn't help it, but I'm defitenely going to try and contacting them again, hopefully I'll get a nice person this time. Now, I have a question for you, when I spoke to someone on Tuesday (05/01/2012) I was told she put in request that I will receive notification in 2 weeks by mail stating when my petition was received at NVC. Does this mean that NVC will get it in 2 weeks? Not sure if this is the request you submitted at USCIS? Because if I'm going to get a notice within 2 weeks stating the date it has been received at NVC, it must mean that they'll have it within that time frame.

thank you so much for your input, I'm gonna keep calling until NVC has my petition!

They put in a "Service Request" for us. This is the specific term they use. You can't get another service request for 30 days. Two days after the service request went in, we were notified our petition had been forwarded to the NVC via priority courier. A couple days after that, we found they had it but had not issued the number yet. Next day I got the case number. They always say its going to take longer than they will normally get things done. But things can drop through the cracks at times to, after all there are thousands of these cases being processed. Our bio appointment letter for adjusting status was never issued until we put in a service request. We had to wait 30 days while everyone else was getting their's in two weeks. It sounds like you currently have a service request in. As to the letter, we never ever got a letter stating the NVC had our petition or had forwarded it to the embassy. Only calling the customer service line got us our case number. I'd give them a couple days and then call to see what's happening. You may find your petition is out for scheduled shipping, in transit or delivered at the NVC. Next is NVC entering they have it, then assigning a case number, then forwarding. We did get some email updates on the service request to, but they were usually a day or two behind what I found out by calling. Just stay pleasant regardless if you're getting a good person or a bad person when you call. If it was a bad one and you didn't get any real information, try again.

[perez525 8]

I did exactly as you said. thankfully I had a really nice person and explained to her (nicely) the situation. She told me that it hasn't been sent but to give it 15 days for NVC to receive it because of that " Service request " that I submitted. Hope things can move a little faster

[Caryh 5,206]

I did exactly as you said. thankfully I had a really nice person and explained to her (nicely) the situation. She told me that it hasn't been sent but to give it 15 days for NVC to receive it because of that " Service request " that I submitted. Hope things can move a little faster

If I recall correctly, they gave me about the same time frame. But things moved fast at that point. I'm not positive, but I'd venture to guess, some of those nasty customer service reps are just burned out from all the people that go off on them all day. They deal with emotional and upset people all day and have little power or access to information. Staying nice to them, even joking a bit, might turn some of their days around and maybe they'll help the next person more than they did me. Although that one that totally went off on me when I was being nice, she can burn in hades. I would have said have a nice day, but she hung up on me.

[Vanessa&Dago 12]

I'm sorry that after all the hassle, the paperwork, the fees and most important: the waiting; people still have to withstand "service reps" that are so ill informed,ignorant and rude as you descrive. Patience is a virtue. The moral I take from your bad experience: NEVER GIVE UP, NEVER SURRENDER. Hope everything works out for you in a more timely manner now and thank you for keeping us all posted.

[Tu chikita 0]

Wow Sanchez what an ordeal. I am in the same boat your are. I was told to call next Monday. i have read paperwork work can stay in NVC up to one year. my question is does the clock start ticking the day we are approved on our petition or once it gets to NVC? Just curious.

[Barbie_Vazquez 10]

I am so sorry you are still waiting for your case to be sent to the NVC. I was really hoping you would have your case number by now. Lo siento de verdad mi amiga.

[perez525 8]

I'm sorry that after all the hassle, the paperwork, the fees and most important: the waiting; people still have to withstand "service reps" that are so ill informed,ignorant and rude as you descrive. Patience is a virtue. The moral I take from your bad experience: NEVER GIVE UP, NEVER SURRENDER. Hope everything works out for you in a more timely manner now and thank you for keeping us all posted.

thank you so much! Im hoping for the same thing...I hope that none of my VJ members have to go through this. I don't mind the wait, but the ignorance it's self doesnt help. But like I've always said, God's timing is always perfect.

[perez525 8]

Wow Sanchez what an ordeal. I am in the same boat your are. I was told to call next Monday. i have read paperwork work can stay in NVC up to one year. my question is does the clock start ticking the day we are approved on our petition or once it gets to NVC? Just curious.

Hey Chikita..did you ask to submit a "service request"? What this does is that it kind of expedites the petition, so they actually do receive it in 30 days or less at NVC. Now, since you filed a I-130, your proecess is just beginning with NVC. Because once they receive it they will give you a case number and invoices to pay each form you need. The sooner you send what they ask, the faster you find your interview date. Once your case is complete, the National Visa Center will schedule your interview, so you don't need to contact the Dominican Consulate to find out...as of right now, in your case everything is done with NVC, until your interview date of course. (I'm almost 100% sure I'm giving you the right information). As for K1 Visa, all we need from NVC is a case number, and then we will contact the Dominican Consulate for the date. The order is a little different, because everything you do through NVC, I have to do it once my fiance gets here. But either way, more than likely our interviews will be scheduled around the same time fram. (hopefully soon!)

[perez525 8]

I am so sorry you are still waiting for your case to be sent to the NVC. I was really hoping you would have your case number by now. Lo siento de verdad mi amiga.

Its okay sweetie! Every case is different, some have priorities and some dont. Even though this only creates heartaches and stress, I'm thankful that I received my NOA2...hopefully they get it in 2 weeks.. *fingers crossed*

[agrabs 237]

Good luck I hope your case gets to NVC soon, but even then, your wait may not be over. When I called NVC they said they didn't have my petition. Then when I called back a few days later they said they had received it over a week ago and it would be going out the next day. Then we didn't hear anything I called back yesterday and they said no, it wasn't sent out and they can't tell me when it will be sent out that it is undergoing additional processing and not to call back that I will get something from them in the mail:(

UGHHH patience .... some days I think I don't have an ounce of patience left.... it's extra-frustrating because this step was supposed to go quick.

I feel your pain!!

[Darnell 8,478]

OP - you need an ISO - ISO - http://www.dhs.gov/files/publications/gc_1305658440339.shtm

Now, you not want to start a service request with the ISO, you want the ISO to tell you exactly where the casefile is. Be kind, polite but adamant.

Good Luck !

[feli114 65]

Unfortunately in this visa process you can either get jacked in the beginning, middle or end. I saw some people whiz past me and get their noa2, only to get stuck at nvc and we are now at the same point. All wwe can do is pray that we make it to the finish line.