If I have to call Verizon to complain one more time......

[Amby 490]

Yes to Apple wants to rule the world or joining Facebook?

both?

[JAYKE 0]

Just as a matter of information....

Verizon Communications, and Verizon Wireless, although affiliated, are TWO separate companies. Verizon Communications and Verizon Wireless do not share ANY customer service representatives/call centers/ tech support.

Yes, there is a shared "one bill", but behind the scenes it isn't. The Wireless bill is simply billed to Verizon communications, who then bills the customer. It is conceivable to have a zero balance with verizon wireless even if you haven't paid your "one bill" that comes from Verizon communications, as Verizon communications will have paid it for you.

Further, Verizon Communications will internationally outsource its care and tech support. Verizon Wireless does not.

Verizon Wireless has an under 5 minute hold time year to date, and this includes some LONG holds on release dates of certain new phones. Most days there is NO calls in queue, except for during a few "dinnertime" hours, and even then, average hold time is minimal.

I won't get into the ATT mobile vs. Verizon Wireless debate (too much). Is ATT mobile 3G faster? Yep, where you can find it... that's why they're buying TMobile, they don't have enough bandwidth to support all their data devices ( hhttp://www.cnn.com/2011/TECH/mobile/03/22/verizon.att.spectrum/index.html ). It's also why they got rid of unlimited data plans. However, Verizon Wireless's 4G service was just independently tested to be 14 times faster than any competitor's 4G ( http://www.huliq.com/10177/verizon-4g-lte-data-network-4-times-faster-competition-study-shows l ). And Verizon Wireless also just released a new map showing all of its 4G coverage by year end 2011 ( http://news.vzw.com/news/2011/03/pr2011-03-21a.html ).

Getting off my soapbox now. And yes, I'm in the industry, lol....

[Amy and Nick 37]

Before I came back to England we made sure Nick had an international plan to call me. One month later, phone bill was $800 bucks because they didnt update it right

A million phone calls later and they finally sorted it, but man what a pain in the ####!

[Tuanv 2]

For the most part, Verizon's customer services is very good. But I had a couple of bad experiences since I have been with Verizon a decade ago. Compare to Comcast, I rather pay more to have Verizon's service.

[Moosker 7]

I've heard Comcast is not at all comcastic....