Computer techies please help if you can

[MichelleandCraig 1]

I keep getting a message that says "Internet Explorer has encountered a problem and needs to close" (Yeah, we're sorry, blah blah blah)

Anyway, I was trying to look things up in google to figure it out and found one that said do a free run of EWIDO to remove things from your computer, so I was doing that. Twice it was nearly finished, which was taking a while as it was, and shut down because of this IE problem. I saw that I had tons of tracking cookies on there and a couple of Proxy problems too, whatever they are. I'm just glad the stupid thing is letting me on long enough to type this message...sometimes it's 1 minute, sometimes 15, but it usually always shuts down on me.

Oh yeah...I am going to try Firefox again, but I would just as soon not have that as a solution just NOW, because I really want to get the IE thing fixed and I also saw a bunch of tracking cookies from the Mozilla site on there when it got that far too.

Any suggestions would be greatly!! appreciated....

Michelle

[GaryC 7]

IE is notorious for things like that. There are a few things you can try. Make sure you have all the updates from microcrap. Try downloading the newest version if you have an old version. You might have installed another program that is hosing IE. Think about anything you installed just before your IE went south and if so uninstall that program. You could try restoring to a previous set-point that worked before you started having these problems. If all else fails you can run your windows setup disc and choose repair when prompted. (not repair console it's after that). Firefox is much more stable and has less security problems. I would go with that if you can't get IE to work.

[gwenneh 7]

Easy solution: install Firefox.

[MichelleandCraig 1]

Thanks Gary and Gwen. I do intend to install Firefox again, so I may as well do it now as it only takes a minute. I remember from last time I did it though, that I can't use my IE shortcuts anymore, and there didn't seem to be a way to just right click and make a shortcut for the desktop to the sites I visit most with Firefox. I'm sure there must be SOMEthing...did I just miss it last time?

Gary, I did try to do a system restore as well, but it only let me go back about a week. I tried to go back to the previous month, but for some reason it wouldn't let me go back that far. Hmmm. Thx for the help. M.

Edit to add: I suppose I could run the windows disk then; that seems like it could be an easy(ish) fix as well. I've never used it but to install Windows, so I guess I didn't even realize you could do repairs only without doing a complete reinstall. I can use a computer alright, but as you see I have no idea about the techy aspect!

Edited August 20, 2006 by MichelleandCraig

[PlatyPius 5]

Download "HijackThis", run it, post the results here and I'll see if I notice anything evil....

http://www.majorgeeks.com/download3155.html

Just for reference, it should look something like this....

**************************************************************

Logfile of HijackThis v1.99.1

Scan saved at 6:50:08 AM, on 8/20/2006

Platform: Windows 2003 SP1 (WinNT 5.02.3790)

MSIE: Internet Explorer v6.00 SP1 (6.00.3790.1830)

Running processes:

C:\PROGRA~2\Grisoft\AVG7\avgamsvr.exe

C:\PROGRA~2\Grisoft\AVG7\avgupsvc.exe

C:\PROGRA~2\Grisoft\AVG7\avgrssvc.exe

C:\PROGRA~2\Grisoft\AVG7\avgemc.exe

C:\Program Files (x86)\ewido\security suite\ewidoctrl.exe

C:\Program Files (x86)\ewido\security suite\ewidoguard.exe

C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files (x86)\AWS\WeatherBug\Weather.exe

C:\Program Files\Messenger\msmsgs.exe

C:\WINDOWS\SysWOW64\ctfmon.exe

C:\PROGRA~2\Grisoft\AVG7\avgcc.exe

C:\Program Files (x86)\Java\jre1.5.0_06\bin\jusched.exe

C:\Program Files (x86)\Offline Course Player\OlpSynch.exe

C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Program Files (x86)\MSN Messenger\msnmsgr.exe

C:\Program Files (x86)\Adobe\Photoshop CS\Photoshop.exe

C:\Documents and Settings\Administrator\Desktop\Everything\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msnbc.com/

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost

F2 - REG:system.ini: UserInit=userinit

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.5.0_06\bin\ssv.dll

O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~2\Grisoft\AVG7\avgcc.exe /STARTUP

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Java\jre1.5.0_06\bin\jusched.exe"

O4 - HKLM\..\Run: [OLPSYNCH] C:\Program Files (x86)\Offline Course Player\OlpSynch.exe

O4 - HKCU\..\Run: [Weather] C:\Program Files (x86)\AWS\WeatherBug\Weather.exe 1

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files (x86)\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files (x86)\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.5.0_06\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.5.0_06\bin\ssv.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~2\Yahoo!\MESSEN~1\YPager.exe

O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~2\Yahoo!\MESSEN~1\YPager.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1134829639474

O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - http://transfers.one.microsoft.com/FTM/Tra...ransferCtrl.cab

O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files (x86)\Common Files\Microsoft Shared\Help\hxds.dll

O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~2\MSNMES~1\msgrapp.dll"

O20 - Winlogon Notify: dimsntfy - C:\WINDOWS\SYSTEM32\dimsntfy.dll

O20 - Winlogon Notify: EFS - C:\WINDOWS\SYSTEM32\sclgntfy.dll

O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files (x86)\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~2\Grisoft\AVG7\avgamsvr.exe

O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~2\Grisoft\AVG7\avgupsvc.exe

O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~2\Grisoft\AVG7\avgrssvc.exe

O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~2\Grisoft\AVG7\avgemc.exe

O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - Unknown owner - C:\WINDOWS\System32\dmadmin.exe

O23 - Service: Event Log (Eventlog) - Unknown owner - C:\WINDOWS\system32\services.exe

O23 - Service: ewido security suite control - ewido networks - C:\Program Files (x86)\ewido\security suite\ewidoctrl.exe

O23 - Service: ewido security suite guard - ewido networks - C:\Program Files (x86)\ewido\security suite\ewidoguard.exe

O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - C:\WINDOWS\System32\lsass.exe

O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Unknown owner - C:\WINDOWS\system32\imapi.exe

O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files (x86)\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe

O23 - Service: Distributed Transaction Coordinator (MSDTC) - Unknown owner - C:\WINDOWS\system32\msdtc.exe

O23 - Service: SQL Server (SQLEXPRESS) (MSSQL$SQLEXPRESS) - Unknown owner - c:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe" -sSQLEXPRESS

O23 - Service: Net Logon (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe

O23 - Service: NT LM Security Support Provider (NtLmSsp) - Unknown owner - C:\WINDOWS\system32\lsass.exe

O23 - Service: Plug and Play (PlugPlay) - Unknown owner - C:\WINDOWS\system32\services.exe

O23 - Service: IPSEC Services (PolicyAgent) - Unknown owner - C:\WINDOWS\system32\lsass.exe

O23 - Service: Protected Storage (ProtectedStorage) - Unknown owner - C:\WINDOWS\system32\lsass.exe

O23 - Service: Remote Desktop Help Session Manager (RDSessMgr) - Unknown owner - C:\WINDOWS\system32\sessmgr.exe

O23 - Service: Security Accounts Manager (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe

O23 - Service: Sandra Data Service (SandraDataSrv) - SiSoftware - C:\Program Files (x86)\SiSoftware\SiSoftware Sandra Lite 2005.SR1\RpcDataSrv.exe

O23 - Service: Sandra Service (SandraTheSrv) - SiSoftware - C:\Program Files (x86)\SiSoftware\SiSoftware Sandra Lite 2005.SR1\RpcSandraSrv.exe

O23 - Service: Virtual Disk Service (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe

O23 - Service: Volume Shadow Copy (VSS) - Unknown owner - C:\WINDOWS\System32\vssvc.exe

O23 - Service: WMI Performance Adapter (WmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\wmiapsrv.exe

[Ban Hammer 14,286]

welcome back michelle

[Fandango 1,440]

[Jenn! 918]

welcome back michelle

#######?????

No offense to you, Michelle. I'm glad to see you back.

[PlatyPius 5]

welcome back michelle

#######?????

No offense to you, Michelle. I'm glad to see you back.

Huh?

[Mirorgate 0]

welcome back michelle

#######?????

No offense to you, Michelle. I'm glad to see you back.

Huh?

family feud maybe?

[luvaLimey 0]

http://www.pctools.com/spyware-doctor/

If that doesn't get them all, there's ad-aware and spybot also.

and firefox rocks.

[I'm Gone 60]

Easy solution: install Firefox.

The only problem with Firefox is things on some Websites don't work correctly with Firefox. For instance, the music clips on Amazon.com will not play with Firefox or at least I can't get them to work. My printer has a quick Website print bar that will not install on Firefox. On the Plus side I like the little add-ons you can install with Firefox.

I also use the Thunderbird e-mail program and I like that better that Outlook.

[KarenCee 3]

Aye...I've been using Firefox for a while now...much better than IE. No crashing, not slow...I wuv it.

[Jenn! 918]

welcome back michelle

#######?????

No offense to you, Michelle. I'm glad to see you back.

Huh?

family feud maybe?

[CarolineM 0]

I'm lost...why is it bad to welcome her back?