Something funny at USCIS

[John & Nan 0]

Did you know the USCIS spends 245 million dollars a year to answer inquiries at the call center

[TwoTravelers 0]

Did you know the USCIS spends 245 million dollars a year to answer inquiries at the call center

I believe it! Probably even more. Where did you read it? I called USCIS twice yesterday in desperate need of help. When I finally got through to a human by pressing all kinds of buttons that didn't pertain to me, I spoke with two different women that were completely useless. I felt like I was banging my head against a wall trying to ask them my question. I wish I had the conversations recorded because it was quite comical... only I wasn't laughing. At the end of my second conversation the woman suggested I find a lawyer!! I couldn't believe USCIS was suggesting I find a lawyer!! My question was really quite simple, or at least i should have been for them.

[daboyz 36]

Did you know the USCIS spends 245 million dollars a year to answer inquiries at the call center

Source please?

[John & Nan 0]

Did you know the USCIS spends 245 million dollars a year to answer inquiries at the call center

Source please?

GAO-09-70 Immigration Application Fees: Costing Methodology

Edited July 12, 2009 by John & Nan

[atk_721 0]

CORRECTION:Did you know the USCIS spends 245 million dollars a year to confuse applicants at the call center

[John & Nan 0]

CORRECTION:Did you know the USCIS spends 245 million dollars a year to confuse applicants at the call center

Just think it is funny, it is the second highest line item on the budget and I hear all the do is give the run around. So why not just move the staff to help work on visa and make then go faster... then not as many people will call asking why the hell it is taking so long.

[daboyz 36]

Did you know the USCIS spends 245 million dollars a year to answer inquiries at the call center

Source please?

GAO-09-70 Immigration Application Fees: Costing Methodology

WOW!! That is amazing.

Some of the assumptions and methods used by USCIS resulted in cost assignments that lacked precision or analytical support, thereby reducing confidence that the assignments provided a sound basis for setting the fees. For instance, USCIS allocated8 79 percent of overhead costs (representing 31 percent of total costs) to field offices based on the number of staff full-time equivalents (FTE)9 in an office. However, USCIS did not sufficiently justify (1) why cost allocation was used instead of other possible methods or (2) why it did not include about 6,100 contract workers and used only approximately 7,900 FTEs of the total federal FTEs of about 10,400 as the basis for allocation. Also, USCIS did not adequately justify why it allocated 51 percent of its total costs equally to the different types of applications. While such pro rata assignment of costs may be justifiable in some circumstances, USCIS did not document its justification to support assumptions made when deciding which costs to allocate on a pro rata basis and how those costs should be allocated.

F0ck me! I need a job there.

[sara..... 371]

well after two years of dealing with them i have learned every incorrect response that they give so i should be able to be hired with experience pay, maybe even floor supervisor!

[daboyz 36]

well after two years of dealing with them i have learned every incorrect response that they give so i should be able to be hired with experience pay, maybe even floor supervisor!

You should be running the joint!

[John & Nan 0]

well after two years of dealing with them i have learned every incorrect response that they give so i should be able to be hired with experience pay, maybe even floor supervisor!

You should be running the joint!

Oh maybe I should not have posted that!! people will start to think the USCIS is all screwed up!! hahha

[daboyz 36]

well after two years of dealing with them i have learned every incorrect response that they give so i should be able to be hired with experience pay, maybe even floor supervisor!

You should be running the joint!

Oh maybe I should not have posted that!! people will start to think the USCIS is all screwed up!! hahha

I'm surprised all the USCIS apologists aren't defending them.

[Chris_Жанна 11]

Geez........ Good thing they don't do something stupid with that money like hire MORE adjudicators..........

[DaleandPat 0]

well after two years of dealing with them i have learned every incorrect response that they give so i should be able to be hired with experience pay, maybe even floor supervisor!

You should be running the joint!

Oh maybe I should not have posted that!! people will start to think the USCIS is all screwed up!! hahha

I'm surprised all the USCIS apologists aren't defending them.

If it looks like a place for US Treasury money and disappear into Obama will fund that too, plus more jobs in the USCIS.

[newlyweds 0]

wow.... that is seriously messed up! and i agree they should have those useless people help out instead of answering calls and making themselves insensible; i dont know how they live with that, having a job that makes you sound so useless to every other caller ..

im astonished about how stupidity play a big part in the economy

[newlyweds 0]

well after two years of dealing with them i have learned every incorrect response that they give so i should be able to be hired with experience pay, maybe even floor supervisor!

You should be running the joint!

Oh maybe I should not have posted that!! people will start to think the USCIS is all screwed up!! hahha

I'm surprised all the USCIS apologists aren't defending them.

If it looks like a place for US Treasury money and disappear into Obama will fund that too, plus more jobs in the USCIS.

in PI there are a lot of call centers, maybe i should start thinking about finding a job there while waiting for the NOA2, that'll give me something to do PLUS it will help back up as experience for when i would apply at USCIS 

i mean heck, where would you find a job that's just focused on makin people stop calling and give them stupid useless answers?