A very frustrating experience with the NVC.

[Katz 0]

I called the NVC for the first time last night, and had a very frustrating experience...

Got through pretty quickly, as I called a few minutes after they opened, and got the rudest phone operator I've ever had to deal with.

I gave her our receipt number (she said 'case number' so I presumed she meant receipt number) and she had me repeat it three times (and she didn't repeat it back to me). Now, I know that the Australian accent can sound a little thick to foreigners, but I spoke sloooowly and clearly, and I got the impression that she still couldn't understand me. There were a few moments of silence when she asked:

"What's this for?". That confused me greatly since I'm very sure I chose the correct prompt.

"Uhh, I'm just checking to see if the NVC received my approved I-129F petition?"

(speaking too fast for me to hear clearly): "It's not here yet."

"Oh... Not yet?"

"It's NOT HERE yet." *click*

Now, I know that it must suck having to answer phones all day from stressed out people, but there is NO excuse to act like a raging b*tch and hanging up without so much as a 'thank you' or 'Have a nice day'. I also thought it was odd that she didn't ask what NOA I had, the beneficiary's (and petitioner's) name, date of birth, or anything else. I'm starting to wonder if she put in the wrong number. I've done that myself a few times in the past when logging into the USCIS site. I'm gonna have to ring them back tonight to double check. I hope I get someone else because I know I'll be probably be very rude back this time. Which is NOT a good thing at this stage...

Has anyone else had a bad experience like me?

[tucson_chick 0]

don't worry. i talked to a mean B*ITCH at DOS last night, for the same reason. afterwards i called NVC and talked to a really nice lady.

imagine you would have to do such an annoying job like theirs....... (even more annoying than my current job.....)

we got approved the same day, and nothing from our end either.

want some tea for the waiting time?

[Katz 0]

don't worry. i talked to a mean B*ITCH at DOS last night, for the same reason. afterwards i called NVC and talked to a really nice lady.

imagine you would have to do such an annoying job like theirs....... (even more annoying than my current job.....)

we got approved the same day, and nothing from our end either.

want some tea for the waiting time?

I have a crappy job too, but I still don't talk to my customers like that...

...But I would like some tea in the meantime, please. Mmm... Tea.

[tucson_chick 0]

it's peppermint tea if you don't mind.

the lady at the DOS lied to me, she told me that she couldn't tell me where our case was, unless i had the NVC-case number. WELL; IF I HAD THE STINKING NUMBER I WOULD NOT ASK IF OUR CASE WAS ALREADY AT NVC, RIGHT?????????

but let's wait and drink tea.

want some cherry cake, too?

[Katz 0]

it's peppermint tea if you don't mind.

the lady at the DOS lied to me, she told me that she couldn't tell me where our case was, unless i had the NVC-case number. WELL; IF I HAD THE STINKING NUMBER I WOULD NOT ASK IF OUR CASE WAS ALREADY AT NVC, RIGHT?????????

but let's wait and drink tea.

want some cherry cake, too?

God, what a load of #######... I dread calling that place again. I really do. I still think the lady I got screwed it up. I guess I'll see in 1 1/2 hours.

Mmmm... I LOVE peppermint tea. Ooh! Cherry cake. Yes please!

[HBO 0]

Good morning all,

Congratulations on your approvals. I am so sorry that you had to experience that. We are their customers. If we didn't pay for this process they wouldn't have a job. Inconsiderate buttholes.

I didn't have that experience when I called. The "first" time I called NVC the first thing the lady did was give me my case number.

Heck I think it was NVC. I also called DOS and the lady that assisted me was very nice. The last time I called DOS after four times the young man gave me my fiance interview date.

Try again and PRAY that you will get someone that is kind and considerate while you are on hold.

God Bless

[Katz 0]

Good morning all,

Congratulations on your approvals. I am so sorry that you had to experience that. We are their customers. If we didn't pay for this process they wouldn't have a job. Inconsiderate buttholes.

I didn't have that experience when I called. The "first" time I called NVC the first thing the lady did was give me my case number.

Heck I think it was NVC. I also called DOS and the lady that assisted me was very nice. The last time I called DOS after four times the young man gave me my fiance interview date.

Try again and PRAY that you will get someone that is kind and considerate while you are on hold.

God Bless

Haha, so true... They tend to forget that...

I'm glad you've had some good experiences with the NVC. I was starting to wonder if this type of thing is standard practice with these people. I'm going to try again in a couple of minutes when they open... Let's hope this time 'round will be a little more successful!

[tucson_chick 0]

Haha, so true... They tend to forget that...

I'm glad you've had some good experiences with the NVC. I was starting to wonder if this type of thing is standard practice with these people. I'm going to try again in a couple of minutes when they open... Let's hope this time 'round will be a little more successful!

cool, maybe you could ask them where our petition is, as well?

[Roserick 0]

I can say that this is not isolated.. I get them MEAN ones all the time..

They are always in a hurry...

[trailmix 77]

I can say that this is not isolated.. I get them MEAN ones all the time..

They are always in a hurry...

Of the, probably 20 times, I have spoken with an operator at NVC, 98% of the time they have been very nice, the other 2% of the time they are obviously soooo bored and sooo hating their job that they speak a mile a minute in robot style.

I'm sorry you had that experience on your first call in!! Every time I have called they ask for the beneficiaries name and date of birth, however since your case hasn't reached them yet they have nothing to verify that against I guess.

Anyway, here is hoping you get someone on the other end of the line who is pleasant

[My Lao Po 0]

I can say that this is not isolated.. I get them MEAN ones all the time..

They are always in a hurry...

Of the, probably 20 times, I have spoken with an operator at NVC, 98% of the time they have been very nice, the other 2% of the time they are obviously soooo bored and sooo hating their job that they speak a mile a minute in robot style.

I'm sorry you had that experience on your first call in!! Every time I have called they ask for the beneficiaries name and date of birth, however since your case hasn't reached them yet they have nothing to verify that against I guess.

Anyway, here is hoping you get someone on the other end of the line who is pleasant

I have had the same experience. For the most part, I have spoken to some very caring agents; there have been three times now, that I have had the misfortune to get some who fit that negative description.

Some, just lose sight of what we are all experiencing and feeling. Moreover, some I feel, think we are some sort of second-class citizen or potential law violator, because we are going through this process.

It is unfortunate, but this will not change, under the current system and staffing levels vs. workload.

Edited December 13, 2007 by My Lao Po

[trailmix 77]

Some, just lose sight of what we are all experiencing and feeling. Moreover, some I feel, think we are some sort of second-class citizen or potential law violator, because we are going through this process.

I have to comment on this.

I think that, maybe, you are reading too much in to their attitude.

I doubt that many of them think immigrants are second-class citizens or law violators.

If you call customer service at some store, or say the post office, and they are rude and short with you, this wouldn't cross your mind. I don't think people working at the NVC are any different. They got up this morning and brushed their teeth and had their coffee and fought the traffic on the way to work. They are looking at the clock wondering what they will have for lunch (not pondering new immigrants law breaking tendencies ).