My experience with SSA OldUser. I called them today. I was on hold for 2 hrs. I finally got someone to pick up the phone. I made an appointment for the 13th of august at 1pm. She took my phone # so she could send me confirmation about appointment. I never received a text. I got nervous, and called back 2 hrs. later. I was on hold for 20 minutes this time. The lady who answered eventually said she could find no evidence of my 1pm appointment on the 13th of august. I then made a different appointment for the 13th of august at 2 pm. I gave her my phone # and email, and this time I got confirmation by text, and email. I just wanted to let everyone know to make sure you have confirmation of your appointment.
I was also going to tell you that you are spot on about the checkbox on the form not working anymore. I went into my wife's SS account online and tried to replace her card, and it said my wife is not a citizen yet. So obviously SSA hasn't been informed of her citizenship yet.