US Immigration from Iraq

My CR1/IR1 case has been expedited and file has been received by US Embassy in Ankara, Turkey.

US Embassy Ankara, Turkey informed me that once Beneficiary has been in Turkey physically for 14 days (COVID restrictions) they would schedule interview.

I have sent them proof of this several times and I have not heard back from them.

Has anyone else run into this problem?

Should I just keep trying to make an appointment online via https://ais.usvisa-info.com/?

There aren't any appointments available on https://ais.usvisa-info.com/. Has anyone been able to obtain appointments via this website?

I keep reading on VJ that many Embassies release interview date openings at the end of the month for the next month. Are they accessible on this website?

Has anyone had better luck calling the embassy directly?

I appreciate any insight on this situation.