Personal Information Not Found - Change of Address

[James-Celine 0]

My fiancé has tried several times to update his address online, but it keeps showing “Personal Information Not Found.” We double-checked and made sure all the details were entered correctly. Does this happen often?

 

I also read that mailing the AR-11 form may not be helpful, so I wanted to ask if anyone here has experienced the same issue and found a way to successfully update their address online.

Thank you!

[Crazy Cat 46,087]

If this is before the interview, he can make the change on the DS-160 or at the time of the interview.

Edited Sunday at 01:20 PM by Crazy Cat

[James-Celine 0]

Thank you so much!

[TBoneTX 48,955]

Thread is shifted from the K-1 Case Progress subforum to the K-1 Process forum.

[pushbrk 14,238]

16 hours ago, James-Celine said:

My fiancé has tried several times to update his address online, but it keeps showing “Personal Information Not Found.” We double-checked and made sure all the details were entered correctly. Does this happen often?

 

I also read that mailing the AR-11 form may not be helpful, so I wanted to ask if anyone here has experienced the same issue and found a way to successfully update their address online.

Thank you!

AR-11 is used after the green card is in hand.  If you are in a stage prior to interview, the foreign fiancée does not need to update their address until submitting the visa application.

[rbv_shard 62]

On 1/11/2026 at 6:10 PM, pushbrk said:

AR-11 is used after the green card is in hand.  If you are in a stage prior to interview, the foreign fiancée does not need to update their address until submitting the visa application.

Doesn't the beneficiary address need to be corrected so that they physically receive packet 3?  I am under the impression that some documents from packet 3 will need to be brought to the medical, documentation review, and/or interview.

[pushbrk 14,238]

10 minutes ago, rbv_shard said:

Doesn't the beneficiary address need to be corrected so that they physically receive packet 3?  I am under the impression that some documents from packet 3 will need to be brought to the medical, documentation review, and/or interview.

No.  No physical receipt of what is referred to as packet 3.  The only thing sent on paper is the return of the passport with visa after the interview.  See the title of this thread.  The foreign fiancee's personal information is not found on USCIS.gov because USCIS only deals with the Petitioner.  The Foreigner will only have a way to contact USCIS directly, after they file to adjust status after marriage in the USA.  Online and email  with the Consulate only until then.

 

Consulate/Embassy now uses 2Go express for this.  https://ph.usembassy.gov/2go-express-is-the-new-courier-for-visa-applications/

Edited Tuesday at 01:13 AM by pushbrk

[rbv_shard 62]

11 minutes ago, pushbrk said:

No.  No physical receipt of what is referred to as packet 3.  The only thing sent on paper is the return of the passport with visa after the interview.  See the title of this thread.  The foreign fiancee's personal information is not found on USCIS.gov because USCIS only deals with the Petitioner.  The Foreigner will only have a way to contact USCIS directly, after they file to adjust status after marriage in the USA.  Online and email  with the Consulate only until then.

 

Consulate/Embassy now uses 2Go express for this.  https://ph.usembassy.gov/2go-express-is-the-new-courier-for-visa-applications/

I knew the passport will be returned by courier, didn't realize the packets were sent only electronically.  Seems that the guides named "K1 Flowchart" and "K1/K2 FAQ" on this site are becoming very outdated.

 

If everything is emailed, that makes me glad that this weekend I sent an NVC inquiry to add my fiancee's email address to the file, since it wasn't requested on the I-129F.

[James-Celine 0]

Sorry, I should have clarified earlier—my fiancé (the petitioner) is the one trying to update his address online through his USCIS account. Unfortunately, he keeps receiving the same message: “Personal Information Not Found.” I’m wondering if this might just be a system glitch, as I’ve seen others online mention experiencing the same issue. Has anyone here experienced this as well, and if so, how were you able to successfully update your address?

[rbv_shard 62]

8 hours ago, James-Celine said:

Sorry, I should have clarified earlier—my fiancé (the petitioner) is the one trying to update his address online through his USCIS account. Unfortunately, he keeps receiving the same message: “Personal Information Not Found.” I’m wondering if this might just be a system glitch, as I’ve seen others online mention experiencing the same issue. Has anyone here experienced this as well, and if so, how were you able to successfully update your address?

I don't think petitioners, who are US citizens, normally have USCIS accounts... those are for applicants, just like A-numbers.  (If he had immigrated himself in the past, he would have an account)

Try the contact form and include your WAC receipt number when you write them.

Edited yesterday at 06:38 AM by rbv_shard

[pushbrk 14,238]

17 hours ago, rbv_shard said:

I don't think petitioners, who are US citizens, normally have USCIS accounts... those are for applicants, just like A-numbers.  (If he had immigrated himself in the past, he would have an account)

Try the contact form and include your WAC receipt number when you write them.

USCIS does not issue visas.  In this kind of case, nobody has applied for anything yet.  The beneficiary will not have a USCIS account until they are in the USA, married to the petitioner, and applying to adjust status.