Cannot pay immigrant fee before travel to the US

[Vivianppdh 0]

I tried to pay immigrant fee under the instruction on the immgration package, but I cannot not proceed as it show "could not find the A- number". I have tried the AI support and call 800 number. It cannot solve my problem with lopping dead ends. So frustrated. Anyone can advice where (website) should I seek for help, as the immgration package suggest: "You must pay before you travel to the United States. You will not receive your Green Card until you have paid the USCIS Immigrant fee." Thanks in advance.

[milimelo 4,838]

You can pay after entry but there are instructions on A number - you just remove first two? zeroes from the start of the number - it's in your visa - and USCIS has pictures of visas and how to find your number. 

[appleblossom 4,886]

15 hours ago, Vivianppdh said:

I tried to pay immigrant fee under the instruction on the immgration package, but I cannot not proceed as it show "could not find the A- number". I have tried the AI support and call 800 number. It cannot solve my problem with lopping dead ends. So frustrated. Anyone can advice where (website) should I seek for help, as the immgration package suggest: "You must pay before you travel to the United States. You will not receive your Green Card until you have paid the USCIS Immigrant fee." Thanks in advance.

Does your A number not meet the requirements below? 

 

“Your A-Number is the letter “A” followed by 7, 8 or 9 numbers (such as A012345678). On a visa stamp, your A-Number is identified as a Registration Number.

• If your A-Number is fewer than 9 digits, the system will automatically add zero(s) after the “A” and before the first digit so there is a total of 9 digits, for example: A-001234567.”

[mmju 0]

I have tried all the formats for A-Number (my given A-number is A plus 8 digits); with adding "0" and without adding "0," all my trials prompt the following alert:

"We could not find the A-Number or Department of State ID you entered

Contact the USCIS Contact Center for assistance."

It's so frustrating to find support in the dead-ended "USCIS Contact Center for assistance."

[Crazy Cat 45,265]

8 hours ago, mmju said:

I have tried all the formats for A-Number (my given A-number is A plus 8 digits); with adding "0" and without adding "0," all my trials prompt the following alert:

"We could not find the A-Number or Department of State ID you entered

Contact the USCIS Contact Center for assistance."

It's so frustrating to find support in the dead-ended "USCIS Contact Center for assistance."

Are you sure you are entering the DOS case number correctly?  That error message says it could be either the A number or the DOS Case number.