NVC Website Problem

[CathyB 0]

Is anyone else having trouble with the NVC website lately? Everything was working well for me a week ago. However, over the weekend and today, I can't submit anything. It all disappears when I try to save a page of my application and/or move to the next page. I tried to submit an inquiry about the problem, and it won't submit either. I'm just wondering if this is an issue at their end or mine. Maybe I'll need to call them.

[Jimmyzr1 34]

10 hours ago, CathyB said:

Is anyone else having trouble with the NVC website lately? Everything was working well for me a week ago. However, over the weekend and today, I can't submit anything. It all disappears when I try to save a page of my application and/or move to the next page. I tried to submit an inquiry about the problem, and it won't submit either. I'm just wondering if this is an issue at their end or mine. Maybe I'll need to call them.

I've been locked out for over a week. It said my payment was rejected, they told me to contact Pay.gov which I did and payment went through on 4/18. Pay.gov sent me confirmation which I forwarded to NVC but no change. I tried contacting NVC but it says they aren't accepting calls. I tried messaging and nothing!

Edited May 9, 2023 by Jimmyzr1

[sophie22 26]

Try send an inquiry here: https://travel.state.gov/content/travel/en/us-visas/visa-information-resources/ask-nvc.html , this is the best way to contact NVC, they will reply you within days. 

[CathyB 0]

2 hours ago, sophie22 said:

Try send an inquiry here: https://travel.state.gov/content/travel/en/us-visas/visa-information-resources/ask-nvc.html , this is the best way to contact NVC, they will reply you within days. 

Thank you, Sophie. I have successfully sent an inquiry in the past, but I was locked out of there, too. A techy friend finally helped me with a workaround. It seems that my lengthy page was triggering some super-sensitive security to block me. We finally worked our way through the form, saving a little bit at a time. To make this work, we need to fill out all of the main parts of the form and adjust the dates. I need to go back over it now to proofread it carefully. 

[Jimmyzr1 34]

10 hours ago, sophie22 said:

Try send an inquiry here: https://travel.state.gov/content/travel/en/us-visas/visa-information-resources/ask-nvc.html , this is the best way to contact NVC, they will reply you within days. 

Thanks, I already contacted NVC again and again they sent me the same canned message telling me if rejected payment to repay fees again and request from Pay.gov a refund. Pay.gov answers phone calls and again tells me not to repay fees as they not to issue refunds. They sent me the accepted payment info back on 4/18 and I forwarded that to NVC. This morning NVC sent the same message!

Edited May 9, 2023 by Jimmyzr1