Combo Card recieved with no HYPHENATION

[Dodorina 6]

Hello Visa Journey members!

 

well I finally recieved my EAD/ADVANCE PAROLE COMBO CARD last saturday 27th .

When I got married I changed my last name, I hypenated my mexican lastname with my husbands lastname , so  my name on my Marriage Certificate is  for example Jane  Perez-Doe

all the applications and evidence sent to USCIS incluiding my marriage license, have my name like that  (Hyphenated) how ever my NOAs arrived with the last name separated PEREZ DOE, no hypen or dash.  when I had my biometrics, I brought this up and they told me that the system didnt allowed HYPHENS/DASH but that my final cards will have it. 

NOw....I RECIEVED THE COMBO CARD and the last name is still NOT HYPHENATED: JANE PEREZ DOE.  

this is really concerning me.... I tried calling USCIS CUSTOMER SERVICE NUMBER 1800 375 5283 and there is no WAY I can get an agent to speak to me...the automatic reply system, doesnt allow it. all I could come with is a link for a TYPO CORRECTION on USCIS website.  

 

NOW... I dont know if I should make the change or not?  if my marriage certificate has it, my COMBO AND GREEN CARDm should be hyphenated as well correct?  I am afraid this will translate in future problems.... with any of my future credit cards, employment, etc.THIS IS all agravated because  I need to travel to Mexico this month and I am afraid that if I make the correction on the website, this will mean I need to wait for the card to be reprinted/changed for who knows how long....and if I take the risk and go to mexico with my combo card as it is....would I have problems re/entering the country?

 

any one with similar experiences?  I have ready many cases FROM older years here at VJ, but with NO CONCLUSION. any one with a suggestion?  anything could help!

 

thank you again

[HRQX 4,145]

18 minutes ago, Dani Trail said:

I tried calling USCIS CUSTOMER SERVICE NUMBER 1800 375 5283 and there is no WAY I can get an agent to speak to me...the automatic reply system, doesnt allow it.

"Just say technical support then technical problem."

 

Edited March 1, 2021 by HRQX

[Dodorina 6]

28 minutes ago, HRQX said:

"Just say technical support then technical problem."

 

thank youuuu...It went trough...I am aalready waiting on the line for the representative...!!!

[Dodorina 6]

So after waiting 44min in the customer service line, I finally got to speak with an agent.

my name is not hyphenated on the system, but she also told me she didnt know if they could do that, finally she came up with 2 solutions>

 

1. -TO put a typo request service and I would need to send back the card.
2. To speak with a higher rank officer so they can tell me if the hyhen proceeds or not on the card.

I chose B, as I dont want to send the card back if its not needed, and talking with the officer I would have a clarification on the matter.

so she proceed and then told me it would take up to 14 days to recieve the call!!!!!!!!!!!!!!!!!!  thats outreageous!  

 Like I said before, I really need to travel to Mexico this month, but I dont know what to do....

ANY ONE WHO CAN GIVE ME SOME CLARITY ON WHAT TO DO NEXT?  any one with a simmilar experience!!???

[little immigrant 801]

21 hours ago, Dani Trail said:

So after waiting 44min in the customer service line, I finally got to speak with an agent.

my name is not hyphenated on the system, but she also told me she didnt know if they could do that, finally she came up with 2 solutions>

 

1. -TO put a typo request service and I would need to send back the card.
2. To speak with a higher rank officer so they can tell me if the hyhen proceeds or not on the card.

I chose B, as I dont want to send the card back if its not needed, and talking with the officer I would have a clarification on the matter.

so she proceed and then told me it would take up to 14 days to recieve the call!!!!!!!!!!!!!!!!!!  thats outreageous!  

 Like I said before, I really need to travel to Mexico this month, but I dont know what to do....

ANY ONE WHO CAN GIVE ME SOME CLARITY ON WHAT TO DO NEXT?  any one with a simmilar experience!!???

Immigration is a privilege, not a right. If their system simply cannot handle hyphens, then that is it. Take a deep breath. You'll be fine. A lot of systems cannot handle hyphens. That's why I would never, ever choose to have one. 

 

My husband has a special character in his last name (ñ) but it's not on the green card and we never had a problem with anything. We flew to and back his home country and no one ever said a word.