Couldn’t speak to rep on phone without petitioner?

[Lonely star 0]

Hi guys,

 I hope you are all well.

I am the applicant in marriage based visa.

 I just tried to speak with a customer service representative at USCIS. I was told they can’t provide any information without speaking to the petitioner. i.e my wife.

 I am going through a divorce and wanted to inquire about how to inform them and ask a few questions.

I have not experienced this when calling before, does anyone know if this is a new policy and what I can do if I am separated from my wife atm regarding speaking with USCIS?

 Thanks for any help. 

[milimelo 4,194]

This is normal. You’re a beneficiary of the petition. They’ll only talk to the petitioner. 

[Lonely star 0]

But I have called many times before and never experienced this. Is this a new thing?

 

[designguy 1,179]

7 minutes ago, Lonely star said:

But I have called many times before and never experienced this. Is this a new thing?

 

No. Until the case goes to NVC you cant inquire about the case without the petitioner

 

18 minutes ago, Lonely star said:

am the applicant in marriage based visa.

You are the beneficiary. Not applicant

[Lonely star 0]

So, the applicant is the US citizen?

[SalishSea 16,770]

4 hours ago, Lonely star said:

So, the applicant is the US citizen?

Are you confusing petitions with visa applications?  USCs submit petitions for spouses.  Then the spouse applies for a visa at the consulate or embassy.

[Lonely star 0]

This has not been my experience in the past, I have spoken with them without my USC spouse present. Why is this the case now?  They usually just ask some questions to verify my identity.