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NVC did not receive approved EB2-NIW from USCIS after 18 months. What else can I do?

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Filed: EB-2 Visa Country: Netherlands
Timeline

My EB2-NIW case was approved in December 2018 and I received the approval notice, but NVC never received it to continue with consular processing despite the submitted and approved I-140 for my case included the request for consular processing (I am abroad US). It has been over 18 months and NVC has not received the case. (USCIS seems to have lost my file). I need ideas/advice on options to get my case to NVC.

Background and what I’ve done so far:

-          Case approved Dec 2018.

-          Multiple Inquiries to NVC (apr to sep 2019). NVC claimed they never received the file.

-          After NVC contacted USCIS they asked me to file a duplicate petition

-          Duplicate filed in October 2019 per their guidance, but no receipt received.

-          Jan to Apr 2020: Multiple inquiries and calls to USCIS without success. Last inquiry suggested submitting a form I824 (6 to 12 month processing time!) as if I was requesting a change to consular processing (but the original submission already requested it)

-          March 2020: submitted claim to DHS ombudsman. Case was received but no progress yet.

Any ideas what else I can do?! Any similar experiences?

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