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Showing results for tags 'ombudsman'.
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My EB2-NIW case was approved in December 2018 and I received the approval notice, but NVC never received it to continue with consular processing despite the submitted and approved I-140 for my case included the request for consular processing (I am abroad US). It has been over 18 months and NVC has not received the case. (USCIS seems to have lost my file). I need ideas/advice on options to get my case to NVC. Background and what I’ve done so far: - Case approved Dec 2018. - Multiple Inquiries to NVC (apr to sep 2019). NVC claimed they never received the file. - After NVC contacted USCIS they asked me to file a duplicate petition - Duplicate filed in October 2019 per their guidance, but no receipt received. - Jan to Apr 2020: Multiple inquiries and calls to USCIS without success. Last inquiry suggested submitting a form I824 (6 to 12 month processing time!) as if I was requesting a change to consular processing (but the original submission already requested it) - March 2020: submitted claim to DHS ombudsman. Case was received but no progress yet. Any ideas what else I can do?! Any similar experiences?
I contacted ombudsman regarding my expedite request with USCIS, on July 12 i called USCIS requesting expedite due humanitarian issues and they asked to send evidence through email , i sent on 21 july but they didn't reply whether they received my evidence or updated my again so i contacted CIS ombudsman and they sent me this email , so has anyone experienced this issue or tried ombudsman
Hi everyone please help me out with my issue, I was approved for permanent residence card and the card is undelivered since September 12 2017. I know it is a lot of text but I would highly appreciate if you would have time to follow the timeline below. Any recommendations would help, it is a really painful process. - 03/17/2017 I applied for i-485 adjustment of status (marriage based) at Chicago location. - 08/17/2017 Approved for Permanent Green Card at Chicago Location (right after the interview). RECEIVED APPROVAL LETTER I-797 SHORTLY - 08/22/2017 "We mailed your new card to the address you gave us." - HERE THE SITUATION GETS WRONG - The lawyer that was filling out our application moved to another address and he informed the USCIS about it but it seems like it was too late and USCIS sent the Green Card to his old address where it went undeliverable. - 08/29/2017 "your request to have your Permanent Resident Card resent to you, referral number SRxxxxxxCHI, was assigned to an officer for response." - 08/31/2017 "your request to have your Permanent Resident Card resent to you, referral number SRxxxxxxCHI, was completed." NEVER RECEIEVED ANY WRITTEN RESPONSE - 09/12/2017 "the Post Office returned your new card for Receipt Number MSCxxxxxx, to us as undeliverable." that is on the main screen right now - 09/13/2017 FIRST INFOPASS appointment - the person at the counter told me that I should reapply for the green card and pay the fee one more time - she was pretty rude and did not even opened my case - she just told me that she would change the lawyer right away if she would be in my shoes. - 10/02/2017 "your request to change your address, referral number CAxxxxxxMSC, was assigned to an officer for response." - 10/05/2017 "your request to change your address, referral number CAxxxxxxMSC, was completed." - 10/19/2017 "your request to have your Permanent Resident Card resent to you, referral number SRxxxxxxCHI, was assigned to an officer for response." SECOND SERVICE REQUEST - DID NOT RECEIVED ANY RESPONSE. - 11/14/2017 "your request to have your Permanent Resident Card resent to you, referral number T1DxxxxxxxCHI, was assigned to an officer for response." THIRD SERVICE REQUEST - 11/17/2017 "your request to have your Permanent Resident Card resent to you, referral number T1DxxxxxxxCHI, was completed. - THIS IS THE LAST UPDATE ON USCIS WEBSITE RIGHT NOW. They sent a letter, quoting "YOUR CARD WILL BE SENT AS SOON AS POSSIBLE" and nothing more! At this stage my lawyer tells me that there are too many service requests and that's why the process is messed up, so he told me that we should not get any more service requests for the next 60 days. -12/28/2017 SECOND INFOPASS appointment where the representative had the opportunity to call the benefits center and they told him that they will send the card soon - Luckily he put a stamp in my passport which expires in 3 months that states that I am approved for Permanent Card and I am waiting to get it resent from benefits center. Status at this moment: The lawyer is not contacting me with any updates, 60 days passed since the last response from USCIS and I really don't know what to do next. I read some threads and people are usually contacting the Congressman in this kind of situation or others fill in a Ombudsman request on USCIS, I am really worried about contacting USCIS one more time because I assume that it can slow down the process of sending the card back. Please help me out, I really don't know what to do and living with this situation it really affects my day to day life. In case you need any additional information please let me know. THANK YOU FOR YOUR TIME AND CONSIDERATION - ANY IDEAS OR RECOMMENDATIONS HELPS! P.S. YES, I have my name on my mailbox.