AOS PAYMENT IN PROCESS

[ERCA 2]

Hello 

 

I've received my welcome letter from NVC  in the morning of Jan 28. Since i tried to open the account and it lets me access it, I thought it's fine and activated. I've attempt to pay the fee on the night of 28 and got error message to try again

So i assume that it's not activated and remembered that on the letter it says to wait for atleast 72 hrs.

 

I've waited 3 days, and check back my account on Feb 04 it says that AOS is IN PROCESS.

 

I proceed on paying the IV fee, and after 3 days it shows PAID. As of now my AOS still showing IN PROCESS, and that there's no Transaction ID listed on the Receipt and no charged was made on my bank as well 

 

I'm worried and not so sure what to do.,😔

 

 

[trucphong 24]

It happened to me and it was in process for more than a week. I then called NVC to forward it to supervisor to review it and it changed 2 days later after the call.

[Obada.elamin 1]

I have the same issue i paid on January 27 and still shows in process,  i called NVC three time and they forwarded to a supervisor for review,  but nothing until now 

[ERCA 2]

Hi Trucpong, 

 

How did you able to call? Been trying and it's always unable to connect. Can you please let me know the number?

 

Thank you

[Questionsforall 2]

Seems to happen to alot of people. Wait 2 weeks, if still no then you can either call them at non busy times or fill out an online form you can find on the same page ish as your AOS stuff(click around top menu bar somewhere). Usually itll say paid out your bank account after a couple days but still will say processing is what happened to me. Takes a bit to show up on bank though.

[ERCA 2]

Hello Questionsforall,

 

When i was paying mine the transaction was not successful i got an error message. 

 

How did your's get fixed, did you call them? 

[trucphong 24]

You have to call early morning 7am EST time and will likely be on hold for 30min. You have to keep calling even they hang off the call. 

[ERCA 2]

Hi Trucphong, 

 

I'll take note on that. By the way, about your case did you also get an error message when paying? 

 

And what happen when they've fixed it, Did they've reset it so you can pay again? 

[MarkEmily 0]

Hi.

I'm in same situation now too.

I got welcome letter on January 31 and then my husband tried to pay AOS fee that time.

But he got something error. He tried to pay again but status changed to "in process" and can't push bottun.

I successed to pay IV fee. IV fee status changed to paid only one day.

Why only AOS fee doesn't change to paid??? We've been waiting for almost 2 weeks.

So My husband called to NVC many many many times. but they didn't answer.

Please help me or advice to me anything...(:_;)

We can't move on next step about AOS process...

[trucphong 24]

2 hours ago, MarkEmily said:

Hi.

I'm in same situation now too.

I got welcome letter on January 31 and then my husband tried to pay AOS fee that time.

But he got something error. He tried to pay again but status changed to "in process" and can't push bottun.

I successed to pay IV fee. IV fee status changed to paid only one day.

Why only AOS fee doesn't change to paid??? We've been waiting for almost 2 weeks.

So My husband called to NVC many many many times. but they didn't answer.

Please help me or advice to me anything...(:_;)

We can't move on next step about AOS process...

Tell you spouse to call NVC at 7 am EST. 

ask them to forward the issue to supervisor and at the same time submitting inquiry on nvc website

[MarkEmily 0]

1 hour ago, trucphong said:

Tell you spouse to call NVC at 7 am EST. 

ask them to forward the issue to supervisor and at the same time submitting inquiry on nvc website

Thank you for replying to me.

my spouse just called to nvc and lady answered.

she just told him that we should submit inquiry on nvc website.

Did you already fix about this problem? 

If yes, how long does it took?

 

[ERCA 2]

4 hours ago, MarkEmily said:

Hi.

I'm in same situation now too.

I got welcome letter on January 31 and then my husband tried to pay AOS fee that time.

But he got something error. He tried to pay again but status changed to "in process" and can't push bottun.

I successed to pay IV fee. IV fee status changed to paid only one day.

Why only AOS fee doesn't change to paid??? We've been waiting for almost 2 weeks.

So My husband called to NVC many many many times. but they didn't answer.

Please help me or advice to me anything...(:_;)

We can't move on next step about AOS process...

Hi MarkEmily, 

 

I'm on my vacation right now. I'm currently out of U.S that's why I'm unable to call the NVC. My plan is to call them when i come back next week.. My account was still showing in process and Im worrying as well. 

 

I assume that our payment got float or in pending status and that they need to restart or clear our attempt payment because we've tried to pay and did not wait for 72 hrs account activation.

 

Please let me know too if you have any update, Hoping our problem will be resolve.

 

[trucphong 24]

34 minutes ago, MarkEmily said:

Thank you for replying to me.

my spouse just called to nvc and lady answered.

she just told him that we should submit inquiry on nvc website.

Did you already fix about this problem? 

If yes, how long does it took?

 

I called and submitted inquiry at the same time. ask your spouse to take screenshot of his bank to show that the money was cleared and attach to inquiry. I demanded NVC on the phone to forward it to supervisor to review. It took 3-4 business days then my aos payment changed to paid. I think supervisor did it. I still did not receive the response from Inquiry since December 31 lol. 

[ERCA 2]

Hi Trucpong,

 

My bank did not charged me on my AOS. Our payment was not successful because that time our account is not yet fully activated. 

It did not let us pay and just got error message. 

 

Thank you for your help, really appreciate it. I'm really stressing out on mine. Hope that they will able to fix it so we can proceed on submitting our documents

 

I'll call and submit mine as soon as i got back to u.s 

 

[ERCA 2]

Me too, I also inquire about my husband last name on the website it was mispelled (typo error ) on ceac account and did not receive anything from them. 

 

But did not worry that much because i've read and was told by my friend  that they'll  pay attention on the ds 260