Is anyone getting through by calling them?

[craig5977 58]

I have tried close to 200 times already over 4 days now but only get the automated reply, and ends in all out customer service reps are busy and to try again, then get automatically disconnected.Very frustrating actually. I have tried early morning to almost midnight to no avail.

My hope is they actually mail me the paperwork at this rate to get a case number.

Thanks for any advice in advance

Craig

[Questionsforall 2]

On the online website to upload documents, there is a section where you can email them by filling out your case info. At least that gives you a ticket for a response at some point or just try calling them non busy hours and wait hours for them to pick up, nothing else you can really do, good luck.

[Becky oz 1]

Or you can call by 6:50 am or 7 am on the dot. Good luck 

[craig5977 58]

Thanks for the advice, I am currently in Vietnam on holiday with my wife but wish to contact NVC, but I can only use skype or viber for calling and I get disconnected immediately at the end of the message and never get a chance to select an option or hold.

I am doomed to snail mail I am afraid.

Thanks

[saladboye 166]

3 hours ago, craig5977 said:

Thanks for the advice, I am currently in Vietnam on holiday with my wife but wish to contact NVC, but I can only use skype or viber for calling and I get disconnected immediately at the end of the message and never get a chance to select an option or hold.

I am doomed to snail mail I am afraid.

Thanks

Press 1 and 2 asap after the AVR starts.