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marahm18

Calling NVC - Is there a way to know your call went through?

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Anyone who has called the NVC knows you won't get through very quickly. I've read that it's easier to get through first thing in the morning. 

 

I've been calling repeatedly and have to listen to the entire pre-recorded message before hearing "all of our customer service representatives are busy at this time, please try back later". 

 

Is there something different you hear when your call has actually gone through? That way I can just hang up if I know I'm about to get the "please try back later" 

 

Edit: Solved - not sure how to delete this forum but in case anyone is wondering, you do in fact get a different intro message so just hang up and keep trying back! 

Edited by marahm18
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11 hours ago, marahm18 said:

Anyone who has called the NVC knows you won't get through very quickly. I've read that it's easier to get through first thing in the morning. 

 

I've been calling repeatedly and have to listen to the entire pre-recorded message before hearing "all of our customer service representatives are busy at this time, please try back later". 

 

Is there something different you hear when your call has actually gone through? That way I can just hang up if I know I'm about to get the "please try back later" 

 

Edit: Solved - not sure how to delete this forum but in case anyone is wondering, you do in fact get a different intro message so just hang up and keep trying back! 

My trick is if I don't hear a ring at the start. Hang up. If I'm concerned I press 1. If nothing happens hang up. Takes about 10-20 times of rapid calling to get through


01/28/2019 - Mailed Express Mail USCIS Lockbox Phoenix

01/29/2019 - Received by Phoenix Lockbox
02/04/2019 - Receipt Notice Via Text Message assigned to Nebraska Service Center 

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9 hours ago, JMPM said:

My trick is if I don't hear a ring at the start. Hang up. If I'm concerned I press 1. If nothing happens hang up. Takes about 10-20 times of rapid calling to get through

What an intricately designed system to stop people from calling lol 

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Just now, canadavisa22 said:

What an intricately designed system to stop people from calling lol 

Sometimes phone systems can only handle so many in a queue. Has been 2 hours the last 3 times I did call. It was only the first time I waited under an hour. That when I called immediately in the morning, but I too didn't understand that if it didn't ring it was the false greeting. 

If only NVC sent out emails on receipt, on case number assignment, etc instantly I am sure the call volume would dramatically decrease, but they can't just employ many many people so satisfy the demand 


01/28/2019 - Mailed Express Mail USCIS Lockbox Phoenix

01/29/2019 - Received by Phoenix Lockbox
02/04/2019 - Receipt Notice Via Text Message assigned to Nebraska Service Center 

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7 minutes ago, JMPM said:

Sometimes phone systems can only handle so many in a queue. Has been 2 hours the last 3 times I did call. It was only the first time I waited under an hour. That when I called immediately in the morning, but I too didn't understand that if it didn't ring it was the false greeting. 

If only NVC sent out emails on receipt, on case number assignment, etc instantly I am sure the call volume would dramatically decrease, but they can't just employ many many people so satisfy the demand 

if you dont hear the ring right away, just end the call and call right back. if you did fill out a G-1145 form petitioner & Beneficiary will receive case number via email.

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Just now, Khevinox said:

if you dont hear the ring right away, just end the call and call right back. if you did fill out a G-1145 form petitioner & Beneficiary will receive case number via email.

I got my case number already but that's what I am letting others know. No Ring, Hang up. And the emails don't come in instantly. 


01/28/2019 - Mailed Express Mail USCIS Lockbox Phoenix

01/29/2019 - Received by Phoenix Lockbox
02/04/2019 - Receipt Notice Via Text Message assigned to Nebraska Service Center 

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5 minutes ago, JMPM said:

I got my case number already but that's what I am letting others know. No Ring, Hang up. And the emails don't come in instantly. 

Do you know what date your case was sent to the department of state? 

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1 minute ago, marahm18 said:

Do you know what date your case was sent to the department of state? 

September 4th (idk the answer to the follow up question. I was a big pain in the butt during the USCIS phase)


01/28/2019 - Mailed Express Mail USCIS Lockbox Phoenix

01/29/2019 - Received by Phoenix Lockbox
02/04/2019 - Receipt Notice Via Text Message assigned to Nebraska Service Center 

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I went through the USCIS to NVC stage a few months ago, and I found that it doesn't help to call NVC.  They will send you an email with the NVC case number in 2-3 months from petition approval.  Calling all the time just makes you anxious, worried, and more frustrated.  Save your energy and try to focus on preparing your documents needed once you get the NVC case number, after that things move more quickly.  Good luck!

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Moved from IR-1/CR-1 Process & Procedures to NVC forum.


Our journey:

Spoiler

September 2007: Met online via social networking site (MySpace); began exchanging messages.
March 26, 2009: We become a couple!
September 10, 2009: Arrived for first meeting in-person!
June 17, 2010: Arrived for second in-person meeting and start of travel together to other areas of China!
June 21, 2010: Engaged!!!
September 1, 2010: Switched course from K1 to CR-1
December 8, 2010: Wedding date set; it will be on February 18, 2011!
February 9, 2011: Depart for China
February 11, 2011: Registered for marriage in Wuhan, officially married!!!
February 18, 2011: Wedding ceremony in Shiyan!!!
April 22, 2011: Mailed I-130 to Chicago
April 28, 2011: Received NOA1 via text/email, file routed to CSC (priority date April 25th)
April 29, 2011: Updated
May 3, 2011: Received NOA1 hardcopy in mail
July 26, 2011: Received NOA2 via text/email!!!
July 30, 2011: Received NOA2 hardcopy in mail
August 8, 2011: NVC received file
September 1, 2011: NVC case number assigned
September 2, 2011: AOS invoice received, OPTIN email for EP sent
September 7, 2011: Paid AOS bill (payment portal showed PAID on September 9, 2011)
September 8, 2011: OPTIN email accepted, GZO number assigned
September 10, 2011: Emailed AOS package
September 12, 2011: IV bill invoiced
September 13, 2011: Paid IV bill (payment portal showed PAID on September 14, 2011)
September 14, 2011: Emailed IV package
October 3, 2011: Emailed checklist response (checklist generated due to typo on Form DS-230)
October 6, 2011: Case complete at NVC
November 10, 2011: Interview - APPROVED!!!
December 7, 2011: POE - Sea-Tac Airport

September 17, 2013: Mailed I-751 to CSC

September 23, 2013: Received NOA1 in mail (receipt date September 19th)

October 16, 2013: Biometrics Appointment

January 28, 2014: Production of new Green Card ordered

February 3, 2014: New Green Card received; done with USCIS until fall of 2023*

 

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