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Police certificate document not accepted

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I submitted all civil documents to nvc, all the papers were accepted is no longer a copy of police certificate.

 I received the message from NVC said:

MOROCCO requires more than one police certificate. Please delete any MOROCCO police certificates and submit all of required police certificates together at the same time. Please use our Document Finder at https://nvc.state.gov/find for acceptable documents guidelines.

I sent the required document with its translation.

Who had the same problem and solved the issue?

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1 hour ago, lesable20 said:

Thank you for your reply, So to my understanding you submitted an Arabic copy and it's translation as a 1 document?

Yes I sent  the original version in Arabic and translated it into the same file. I sent them twice and were rejected and the same text message. Did you find the solution about that?

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Posted (edited)

They accepted the police certification and they asked me to delete it and resubmit even though I can't because it is accepted. I am going to give them a call Monday. I submitted my brother's P.C separately and they were accepted.

thank you

Edited by lesable20

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1 hour ago, lesable20 said:

They accepted the police certification and they asked me to delete it and resubmit even though I can't because it is accepted. I am going to give them a call Monday. I submitted my brother separately and they were accepted.

thank you

You have the same problem, I sent them the first time and refused the document and I contacted them and said that they can not determine the police certificate for your country and sent me a site containing information about the document. But it is the same document, I really don't know what I do. I sent them a second time with a different translation of the document and was rejected. If you find any solution told me. Please!

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Posted (edited)

morocco has 2 like NVC said

 

a Fiche Anthropometrique and a Casier Judiciaire from the Central Police station at their place of residence. 

you need both of these and the English translations

 

one will be the criminal report and one for driving report 

just tell moroccan to go to his police station and get them

 

la mochkila

 

Edited by adil-rafa

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1 hour ago, adil-rafa said:

morocco has 2 like NVC said

 

a Fiche Anthropometrique and a Casier Judiciaire from the Central Police station at their place of residence. 

you need both of these and the English translations

 

one will be the criminal report and one for driving report 

just tell moroccan to go to his police station and get them

 

la mochkila

 

Yes, I know that..I have sent them; the police certificate (abstrat of anthropometrique card) from police station and the judicial record of (court) .. The judicial record has been accepted but POLICE CERTIFICATE REFUSED. 

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In post u state "i submitted the required document"

they say delete and send them (4 -2 criminal reports and 2 translations ) at the same time

could be 1 did not go thru

but also look at the dates as one of them is only good 3 months

before sending did you write  the CSBxxxxxx case number,  both names and both DOB's on the upper right hand corner of each and every page

this is the only way things get put into the proper packet

immigration is known to loose things 

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Hello again,

 

The police report has been accepted but they rejected the Marriage certificate. I sent the certificate he got from (العدول). Is the Moroccan court copy different than the original? Thank you

(This document is from an incorrect issuing authority. Please replace this with an acceptable marriage certificate. Please use our Document Finder at https://nvc.state.gov/find for acceptable documents guidelines.)

 

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On 3/25/2019 at 8:28 PM, lesable20 said:

Hello again,

 

The police report has been accepted but they rejected the Marriage certificate. I sent the certificate he got from (العدول). Is the Moroccan court copy different than the original? Thank you

(This document is from an incorrect issuing authority. Please replace this with an acceptable marriage certificate. Please use our Document Finder at https://nvc.state.gov/find for acceptable documents 

 

Did you find the solution ? 

Go to the office "El Oudol" and ask them for the marriage certificate. I think it has a stamp above it written on it "تأشيرة".. Good luck

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