Didn't receive SSN card

[JL2017 39]

Sorry if I posted in the wrong forum.

 

We applied for her SSN a week after her arrival (after Thanksgiving) in the US. We were told to call if we didn't hear from them after 4 weeks. So we waited and did not set the wedding date since we thought we needed it for marriage license application.

 

We did not receive anything in the mail so we called January 9th and were told that it has been sent but since her name is not on the mailbox then it was probably returned and shredded  but we can go to the office and they can give the number. We went, were given the number and were told a different story - it wasnt sent at all and needed a supervisor's approval before it would be sent out. Went home with the number and put her name on the mailbox.

 

We never receive anything so we went back to the office after our wedding, Jan 28 and was told by a different employee that she cannot check what the status of the card anymore and at this point there's nothing that we can do - we cant request for replacement nor update her name until she has her LPR card. We called the number on SSA website week after and worst, they spelled her name wrong! 

 

We need your advice on what to do at this point: should we just wait for her LPR card and update her last name and correct the first name? or update her first name now? would this be a problem if the card was indeed sent out and somebody else received it? or it wasn't shipped at all? we are so confused. No one can confirm if it was or wasnt sent at all.  Please help us. Thank you everyone for all your answers. 

[C90 376]

9 minutes ago, JL2017 said:

Sorry if I posted in the wrong forum.

 

We applied for her SSN a week after her arrival (after Thanksgiving) in the US. We were told to call if we didn't hear from them after 4 weeks. So we waited and did not set the wedding date since we thought we needed it for marriage license application.

 

We did not receive anything in the mail so we called January 9th and were told that it has been sent but since her name is not on the mailbox then it was probably returned and shredded  but we can go to the office and they can give the number. We went, were given the number and were told a different story - it wasnt sent at all and needed a supervisor's approval before it would be sent out. Went home with the number and put her name on the mailbox.

 

We never receive anything so we went back to the office after our wedding, Jan 28 and was told by a different employee that she cannot check what the status of the card anymore and at this point there's nothing that we can do - we cant request for replacement nor update her name until she has her LPR card. We called the number on SSA website week after and worst, they spelled her name wrong! 

 

We need your advice on what to do at this point: should we just wait for her LPR card and update her last name and correct the first name? or update her first name now? would this be a problem if the card was indeed sent out and somebody else received it? or it wasn't shipped at all? we are so confused. No one can confirm if it was or wasnt sent at all.  Please help us. Thank you everyone for all your answers. 

If her I-94 is not valid for at least another 2-3 weeks, there's nothing you can do at this moment. If it is valid for at least another 2-3 weeks, they should be able to process her request for a SSN, but she might have to go trough manual verification. 

 

If her I-94 is not valid anymore, you can go back to the SSO once she has her EAD (I assume you applied for that?) or GC, whichever comes comes faster, and they should be able to request her SSN or a replacement card (if they already provided her with an SSN as some employees apparently said) They also should change her name, since they can't provide a SSN if her name doesn't match with the immigration systems.

[JL2017 39]

1 minute ago, C90 said:

If her I-94 is not valid for at least another 2-3 weeks, there's nothing you can do at this moment. If it is valid for at least another 2-3 weeks, they should be able to process her request for a SSN, but she might have to go trough manual verification. 

 

If her I-94 is not valid anymore, you can go back to the SSO once she has her EAD (I assume you applied for that?) or GC, whichever comes comes faster, and they should be able to request her SSN or a replacement card (if they already provided her with an SSN as some employees apparently said) They also should change her name, since they can't provide a SSN if her name doesn't match with the immigration systems.

Thank you. Not anymore, her I-94 expired Feb 12. She already have the number but we never received the card. 

 

Yes we just sent the forms today for GC, EAD and Travel Document. So we can request for update of name and correct her first name once we receive the EAD  or whichever comes first?

 

We are concerned that somebody else received the card?? We live in an apartment complex, we were told to either check the post office or the management if they by any chance received the card. 

[C90 376]

4 minutes ago, JL2017 said:

Thank you. Not anymore, her I-94 expired Feb 12. She already have the number but we never received the card. 

 

Yes we just sent the forms today for GC, EAD and Travel Document. So we can request for update of name and correct her first name once we receive the EAD  or whichever comes first?

 

We are concerned that somebody else received the card?? We live in an apartment complex, we were told to either check the post office or the management if they by any chance received the card. 

Yes, you should update her name as soon as she gets her EAD or GC, whichever comes first. Unfortunately they won't be able to do it at this time since her I-94 expired. 

 

I would also double check by calling the SSN (they have a national number) if the card was mailed or not. SSN is a very personal document and 'easy' to commit fraud with if someone else gets it. Once her name is corrected I don't think its that big of an issue anymore since the old card doesn't state her name right, but better be on top of it imo. Never really seen this before, maybe someone else didn't receive their card and has better advise.

[TBoneTX 45,469]

Thread is moved from the K-1 Case Progress subforum to the Social Security Numbers subforum.

[JL2017 39]

35 minutes ago, C90 said:

Yes, you should update her name as soon as she gets her EAD or GC, whichever comes first. Unfortunately they won't be able to do it at this time since her I-94 expired. 

 

I would also double check by calling the SSN (they have a national number) if the card was mailed or not. SSN is a very personal document and 'easy' to commit fraud with if someone else gets it. Once her name is corrected I don't think its that big of an issue anymore since the old card doesn't state her name right, but better be on top of it imo. Never really seen this before, maybe someone else didn't receive their card and has better advise.

Thank you, we will go back there as soon as we get her EAD or GC.

 

That is why we were so concerned about the card that we never received. Hopefully, it was not shipped at all.