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Approved, but no green card in the mail, case under investigation due to USCIS error

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My husband and I drove from Canada on May 4, 2018. We paid the green card fee on April 12th. We have still not received the physical card in the mail. 

 

We've submitted several inquiry request after the 120 days passed. Then had to wait 90 days after that to submit another. USCIS agents have told us over the phone that our case was basically lost. They show in their system that everything was good and approved but don't know why my husband card just didn't get produced. They said that our case had to be placed under investigation because it might be lost at the Texas center. The last agent we spoke with last week advised to call again after 60 days to see the status. She also mentioned that our case was not the only one with this issue....ANYONE ELSE IN THE SAME BOAT?

 

Our attorney recommended to file for an extension so my husband can keep working and traveling....but every time we go online the only to Texas locations say there are no open appointment times within 14 days! Any advise on how the heck we can schedule and appointment for an extension? His stamp on his passport expires May 4, 2019. 

 

Anyone know how to get an appointment for an extension successfully? Or any advise on how to help the Texas center FIND our case so the green card can be printed and mailed??

Thank you!

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7 hours ago, SusieQQQ said:

A few years ago, but my card also got “lost” somewhere in TSC. After getting the runaround like you seem to have been, I asked my congressperson’s office for help, and received it a few weeks later...suggest you do the same.

That would be my suggestion as well.


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A Warning to Green Card Holders About Voting

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Moved from IR-1/CR-1 Process & Procedures to General Immigration-Related Discussion.


Our journey:

Spoiler

September 2007: Met online via social networking site (MySpace); began exchanging messages.
March 26, 2009: We become a couple!
September 10, 2009: Arrived for first meeting in-person!
June 17, 2010: Arrived for second in-person meeting and start of travel together to other areas of China!
June 21, 2010: Engaged!!!
September 1, 2010: Switched course from K1 to CR-1
December 8, 2010: Wedding date set; it will be on February 18, 2011!
February 9, 2011: Depart for China
February 11, 2011: Registered for marriage in Wuhan, officially married!!!
February 18, 2011: Wedding ceremony in Shiyan!!!
April 22, 2011: Mailed I-130 to Chicago
April 28, 2011: Received NOA1 via text/email, file routed to CSC (priority date April 25th)
April 29, 2011: Updated
May 3, 2011: Received NOA1 hardcopy in mail
July 26, 2011: Received NOA2 via text/email!!!
July 30, 2011: Received NOA2 hardcopy in mail
August 8, 2011: NVC received file
September 1, 2011: NVC case number assigned
September 2, 2011: AOS invoice received, OPTIN email for EP sent
September 7, 2011: Paid AOS bill (payment portal showed PAID on September 9, 2011)
September 8, 2011: OPTIN email accepted, GZO number assigned
September 10, 2011: Emailed AOS package
September 12, 2011: IV bill invoiced
September 13, 2011: Paid IV bill (payment portal showed PAID on September 14, 2011)
September 14, 2011: Emailed IV package
October 3, 2011: Emailed checklist response (checklist generated due to typo on Form DS-230)
October 6, 2011: Case complete at NVC
November 10, 2011: Interview - APPROVED!!!
December 7, 2011: POE - Sea-Tac Airport

September 17, 2013: Mailed I-751 to CSC

September 23, 2013: Received NOA1 in mail (receipt date September 19th)

October 16, 2013: Biometrics Appointment

January 28, 2014: Production of new Green Card ordered

February 3, 2014: New Green Card received; done with USCIS until fall of 2023*

 

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