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Help - was just told that USCIS won't send out a second I-797 Receipt Notice if the first one is lost in the mail?

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I'm on hold waiting for Tier 2 officer at USCIS. Is it true that they can't send out a second I-797 Notice if the first one is lost in the mail? 

 

Update: What we never received in the mail is the extension letter. That's what we need. We were told to go to a local USCIS field office to get one. I guess that's what we'll do. I'll update this post as this progresses. 

Edited by stfiii

Met in person summer of 1986

Started Dating August 24 1989

Started dating second time around March 12th 2015

Engaged May 17th 2015

Married May 21st 2016

Sent I-129F: June 18th, 2015

NOA1: June 23rd 2015

NOA2: July 22nd 2015

NVC Received: August 6th, 2015

Consulate Received: August 14th, 2015

Interview: March 15th, 2016 APPROVED!!!

Visa Received: March 23rd, 2016

POE: April 15th, 2016 Otay Mesa Border Crossing (San Diego)

Sunset Wedding: May 21st, 2016 at 7:15PM On the Beach in Carpinteria, California.

----------------------

AOS

I-485 Filed: June 17th, 2016

I-765 Filed: June 17th, 2016

I-131 Filed: June 17th, 2016

NOA Received July 4th 2016

Biometrics Appointment: July 30th at 8AM

Biometrics Completed: July 21st 2016 (Oxnard Ca, No Line, no waiting, went 9 days early)

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36 minutes ago, stfiii said:

I'm on hold waiting for Tier 2 officer at USCIS. Is it true that they can't send out a second I-797 Notice if the first one is lost in the mail? 

 

Update: What we never received in the mail is the extension letter. That's what we need. We were told to go to a local USCIS field office to get one. I guess that's what we'll do. I'll update this post as this progresses. 

It's true USCIS won't send you a second notice because there is nothing call second notice by the USCIS , since you have already been advice to get a copy of the notice from the local USCIS office , I thinks that must be the best idea to get things done .

Good Luck .

Edited by Moses Bee

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So we never received the extension letter. We filed in September, check cashed in September, NOA1 Notice received via email on October 22nd, never received the notice in the mail, and no updates to the case since the email notice, and no extension letter received.

 

 My families green cards are expiring in two weeks. 

 

Is my only option to make a Info pass appointment at my local USCIS office, which is a 90 minute drive through LA traffic?

 

Myself and my wife would have to take the day off from work to do it, and I'm worried that it will only result in having us sit in at USCIS office for 4 hours and then probably be told they can't help me or do anything for me? Has anyone else had any luck going to a USCIS Field office to pick up their extension letter? 

 

Hoping someone else might have some insights into the best course of action here. 

 

UPDATE: Well this is seriously F'D up. My local field office has this notice when I try to make an info pass appointment: 

 Important office information

This office is not accepting walk-in requests or scheduling InfoPass appointments.

What the heck am I supposed to do now? 

Edited by stfiii

Met in person summer of 1986

Started Dating August 24 1989

Started dating second time around March 12th 2015

Engaged May 17th 2015

Married May 21st 2016

Sent I-129F: June 18th, 2015

NOA1: June 23rd 2015

NOA2: July 22nd 2015

NVC Received: August 6th, 2015

Consulate Received: August 14th, 2015

Interview: March 15th, 2016 APPROVED!!!

Visa Received: March 23rd, 2016

POE: April 15th, 2016 Otay Mesa Border Crossing (San Diego)

Sunset Wedding: May 21st, 2016 at 7:15PM On the Beach in Carpinteria, California.

----------------------

AOS

I-485 Filed: June 17th, 2016

I-765 Filed: June 17th, 2016

I-131 Filed: June 17th, 2016

NOA Received July 4th 2016

Biometrics Appointment: July 30th at 8AM

Biometrics Completed: July 21st 2016 (Oxnard Ca, No Line, no waiting, went 9 days early)

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2 hours ago, stfiii said:

So we never received the extension letter. We filed in September, check cashed in September, NOA1 Notice received via email on October 22nd, never received the notice in the mail, and no updates to the case since the email notice, and no extension letter received.

 

 My families green cards are expiring in two weeks. 

 

Is my only option to make a Info pass appointment at my local USCIS office, which is a 90 minute drive through LA traffic?

 

Myself and my wife would have to take the day off from work to do it, and I'm worried that it will only result in having us sit in at USCIS office for 4 hours and then probably be told they can't help me or do anything for me? Has anyone else had any luck going to a USCIS Field office to pick up their extension letter? 

 

Hoping someone else might have some insights into the best course of action here. 

 

UPDATE: Well this is seriously F'D up. My local field office has this notice when I try to make an info pass appointment: 

 Important office information

This office is not accepting walk-in requests or scheduling InfoPass appointments.

What the heck am I supposed to do now? 

Alright I suggest you call the USCIS main office about this issue, even if they can't provide you any paper work but they will surely tell you what to do about this problems.

Good luck

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On 11/27/2018 at 12:54 PM, stfiii said:

I'm on hold waiting for Tier 2 officer at USCIS. Is it true that they can't send out a second I-797 Notice if the first one is lost in the mail? 

 

Update: What we never received in the mail is the extension letter. That's what we need. We were told to go to a local USCIS field office to get one. I guess that's what we'll do. I'll update this post as this progresses. 

We also did not receive anything saying that the green card is extended.  The I-797 no longer says that.  We just did biometrics and asked the officer about this and were told we need to call the 800 number on the I-797, and if that doesn't work to make an InfoPass appointment.  I guess it goes without saying that after trying twice (on hold now for third call) the calls won't go through to a person.   (it says press 6 for a representative, but no matter how many times you press 6-or any other number-nothing happens) This of course means we (and all of you) have no documentation that we are legal.   Has anyone received any kind of answer about this? 

 

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23 minutes ago, jess100 said:

We also did not receive anything saying that the green card is extended.  The I-797 no longer says that.  We just did biometrics and asked the officer about this and were told we need to call the 800 number on the I-797, and if that doesn't work to make an InfoPass appointment.  I guess it goes without saying that after trying twice (on hold now for third call) the calls won't go through to a person.   (it says press 6 for a representative, but no matter how many times you press 6-or any other number-nothing happens) This of course means we (and all of you) have no documentation that we are legal.   Has anyone received any kind of answer about this? 

 

Finally got a person.  Were told we should have rec'vd an extension letter.  Are they just failing to send these out?  Now another trip to the USCIS office.

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On 11/27/2018 at 2:01 PM, stfiii said:

So we never received the extension letter. We filed in September, check cashed in September, NOA1 Notice received via email on October 22nd, never received the notice in the mail, and no updates to the case since the email notice, and no extension letter received.

 

 My families green cards are expiring in two weeks. 

 

Is my only option to make a Info pass appointment at my local USCIS office, which is a 90 minute drive through LA traffic?

 

Myself and my wife would have to take the day off from work to do it, and I'm worried that it will only result in having us sit in at USCIS office for 4 hours and then probably be told they can't help me or do anything for me? Has anyone else had any luck going to a USCIS Field office to pick up their extension letter? 

 

Hoping someone else might have some insights into the best course of action here. 

 

UPDATE: Well this is seriously F'D up. My local field office has this notice when I try to make an info pass appointment: 

 Important office information

This office is not accepting walk-in requests or scheduling InfoPass appointments.

What the heck am I supposed to do now? 

 

All locations generally say that. I've heard refreshing around midnight local time is the only way to get an appointment. They all fill up so quickly! 



Married: 5-July-2015
I-130 Petition Sent: 11-May-2016
NSC Received (Our Priority Date): 12-May-2016
NOA2 Received: 30-September-2016 141 days for I-130 approval
NOA2 Hard Copy Received: 06-October-2016
Petition Sent to NVC: 17-October-2016 17 days for petition to be sent to NVC
NVC Received: 21-October-2016 4 days to be received at NVC
NVC Case Number Assigned: 31-October-2016 10 days for case number to be assigned
NVC Welcome Letter Received: 3-November-2016 @ 12:10 AM 3 days from case number assigned until Welcome Letter received and invoices unlocked
IV and AOS Fees Unlocked: 3-November-2016 @ 7:00 AM
IV and AOS Fees Paid: 3-November-2016
DS-260 Unlocked: 7-November-2016 2.5 business days for DS-260 to be unlocked
DS-260 Submitted: 8-November-2016
AOS and IV Documents Sent: 9-November-2016
Scan Date: 14-November-2016 5 days to receive scan date due to a holiday/weekend
Medical expedite requested: 14-December-2016
Medical expedite approved at consulate: 19-December-2016 Expedite approved with consulate but denied at NVC; still need to wait for case complete
Case on Supervisor Review: 22-December-2016
Case sent to the Review Department: 13-January-2017
Case Complete: 24-January-2017     10 weeks and 2 days at NVC before case completed
Case arrived at consulate/CEAC status "Ready": 1-February-2017
Interview: 21-February-2017   We scheduled our own interview because we had an approved medical expedite with the consulate. By sheer luck we got such a quick interview date because someone cancelled their appointment less than 20 minutes prior
Interview Result: Approved!!
Visa Issued: 21-February-2017     Visa issued same day as interview
DHL tracking information received: 22-February-2017     DHL tracking number appeared 28 hours after interview, scheduled for delivery the next day
Visa in hand: 23-Feb-2017
US POE (Minneapolis): 26-Feb-2017

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