Online upload to NVC causing issues with interview?

[ashort714 15]

Hey guys,

 

Recently attended my interview in London to obtain my visa to join my wife over in the states. I was told in the initial document check phase of the interview that I was one of the first online upload to NVC cases that the embassy worker had dealt with. After a quick check of the documents i had with me, i was told to join a few others in waiting for the next step (Further questions regarding the relationship, the interview everyone expects).
A short while later I approached the next desk and conducted my interview. Everything seemed to be going "okay" when I was informed that my wife had failed to upload her latest tax return. 

I didn't want to argue or seem confrontational, however I was sure she had, as every piece of financial data relating to tax returns and AOS's had been uploaded onto the NVC site (It had even been checked 2-3 times since we had submitted the wrong AOS the 1st time with a sponsor and they required more information on the 2nd).  
I thought that this dispute could be avoided as I had brought with me a physical copy of the tax return that was being requested (This also re-assured me that it had been uploaded). Unfortunately I was told that i would have to upload a copy onto the website and then send the embassy an email to confirm this, then my case would be processed. 

After contacting my wife, returning home and checking both the NVC upload and the relevant files that we had, I was indeed correct that the tax return had been uploaded. I uploaded another copy and sent them an email the exact same day to confirm that I had then uploaded the requested tax return.

I guess I have a few questions.

1. Has anyone else had problems with this?
2. Is there any reason that embassy worker wouldn't have been able to access the document?

3. Although I was told it would only take an extra day or two, I've found this information to be somewhat unreliable in the past so has anyone got any information to help regarding an expected timeline?

Thanks ahead of time.
t's extremely frustrating to almost be at the end of the process and have it be set back even more due to something out of your control.

[payxibka 10,044]

Its hard for others to have a similar experience considering you were one of the first. 

 

As with any new system it could be a software bug or user unfamiliarity. 

[ashort714 15]

On 10/25/2018 at 1:49 PM, payxibka said:

Its hard for others to have a similar experience considering you were one of the first. 

 

As with any new system it could be a software bug or user unfamiliarity. 

I wonder if there will be any point where anyone asks for feedback on how it went. It seems a little ridiculous to me that I (the American wifey - husband posed the question at first but I check back more often 😁) need to take extra steps because of the interviewer's error, and there seems to be no recourse for us when we've worked so hard to get ready for the interview. I just want someone important to know that there were so many "bugs" in the new process.

[Ryan H 3,790]

2 hours ago, ashort714 said:

I wonder if there will be any point where anyone asks for feedback on how it went.

 

No

[pushbrk 12,094]

On 10/25/2018 at 12:49 PM, payxibka said:

Its hard for others to have a similar experience considering you were one of the first. 

 

As with any new system it could be a software bug or user unfamiliarity. 

I would say "User Unfamiliarity".  User may have looked at document titles rather than thoroughly inspecting what was there.