Oath Ceremony Letter Waiting

[ohman 5]

Online status for my wife's N400 citizenship indicates "oath ceremony noticed was mailed". It has said this for almost two calendar weeks now. 

 

My question is it states on the status "if you do not receive notice by August 4th, 2018, please go here (e request address)...". Can I get that online e request letter even though it is not August 4th yet?

 

Also, since it specifically says "August 4th", is that a clue as to when our ceremony will be? We were told the oath ceremony will be in Los Angeles, and I see the dates are only for July 24th and August 24th. 

 

Thanks.

[Russ&Caro 1,549]

Call USCIS and ask them why you haven't received the letter yet. By now, you should have already received the online version of the letter at: https://myaccount.uscis.dhs.gov/

 

My wife received her n400 interview letter exactly one day after she received the "notice" that it was coming from an email and from her online account. Others have reported similar short durations between receiving the notice and the letter.

 

Two weeks is too long, and as your suspicions are telling you, if you wait around until August 4th to inquire about it, you might actually miss your actual oath ceremony.

 

If you can't get help through the USCIS phone support, you might want to make an infopass appointment at your local office and inquire about it, in person.

 

Good luck.

Edited July 16, 2018 by Russ&Caro

[ohman 5]

Thank you. I will try to call them tomorrow. No idea how, but I will try. 

[Russ&Caro 1,549]

2 hours ago, ohman said:

Thank you. I will try to call them tomorrow. No idea how, but I will try. 

(800) 375-5283

Make sure you have your n400 case number handy when you call.

[ohman 5]

On 7/16/2018 at 8:31 PM, Russ&Caro said:

(800) 375-5283

Make sure you have your n400 case number handy when you call.

I called and was informed we are compelled to wait 30 days to inquire about this, even if it is at the pain of missing the ceremony. That is all great except for the fact that every day that goes by I am away from my office and missing work.

 

Thank you for your help!

[ohman 5]

On 7/16/2018 at 12:04 PM, Russ&Caro said:

Call USCIS and ask them why you haven't received the letter yet. By now, you should have already received the online version of the letter at: https://myaccount.uscis.dhs.gov/

 

My wife received her n400 interview letter exactly one day after she received the "notice" that it was coming from an email and from her online account. Others have reported similar short durations between receiving the notice and the letter.

 

Two weeks is too long, and as your suspicions are telling you, if you wait around until August 4th to inquire about it, you might actually miss your actual oath ceremony.

 

If you can't get help through the USCIS phone support, you might want to make an infopass appointment at your local office and inquire about it, in person.

 

Good luck.

Here is what I get when I try the infopass. I can try again tomorrow, don't have much hope, but I will try. 

[Russ&Caro 1,549]

You can try early in the morning, and some have said that their local offices make new appointment slots available at like 12:01 AM.

 

The problem with an infopass appt, especially one where 2 weeks would be the earliest date, is that you might be fighting against the time clock. I definitely see your concern because the whole "notice" and then later appointment letter is really an oddball way of arranging these interviews and ceremonies. Why not just identify the date of the appointment within the initial notice? It's crazy!

 

By the way, when you called, did you escalate to a Tier 2 agent?

[ohman 5]

On 7/18/2018 at 11:30 AM, Russ&Caro said:

You can try early in the morning, and some have said that their local offices make new appointment slots available at like 12:01 AM.

 

The problem with an infopass appt, especially one where 2 weeks would be the earliest date, is that you might be fighting against the time clock. I definitely see your concern because the whole "notice" and then later appointment letter is really an oddball way of arranging these interviews and ceremonies. Why not just identify the date of the appointment within the initial notice? It's crazy!

 

By the way, when you called, did you escalate to a Tier 2 agent?

Thank you! Will try in the morning, but as you say it could be too late if we are in fact missing the oath. 

 

I did not. I asked her if there was anything I could do, which was probably a question too setup for failure. I would not mind trying that tomorrow as well too. Thanks! Do i just say "I would like to escalate to a tier 2 agent?"

[CTgal18 157]

1 minute ago, ohman said:

Thank you! Will try in the morning, but as you say it could be too late if we are in fact missing the oath. 

 

I did not. I asked her if there was anything I could do, which was probably a question too setup for failure. I would not mind trying that tomorrow as well too. Thanks! Do i just say "I would like to escalate to a tier 2 agent?"

Sorry if I missed your answer somewhere but do you not have the option to view it online on https://myaccount.uscis.dhs.gov?

[Going through 5,671]

8 minutes ago, ohman said:

Thank you! Will try in the morning, but as you say it could be too late if we are in fact missing the oath. 

 

I did not. I asked her if there was anything I could do, which was probably a question too setup for failure. I would not mind trying that tomorrow as well too. Thanks! Do i just say "I would like to escalate to a tier 2 agent?"

Just ask to be transferred to an L2 officer.  (Saying "escalate" is probably going to make the customer service person delay/question your need for a transfer as it kind of infers you're angry/complaining about something.).  A L2 officer can actually look into the specifics of your case and confirm whether the letter has been mailed out as of yet.

 

If the person who answers the phone refuses to transfer  you (for whatever reason), you have the luxury of just hanging up the phone and calling back to request the transfer from the next person.

[ohman 5]

33 minutes ago, CTgal18 said:

Sorry if I missed your answer somewhere but do you not have the option to view it online on https://myaccount.uscis.dhs.gov?

I tried that. I think i made the account in 2014 and it locked me out. I tried to get back in just now but it asked me the most absurd security question I have ever seen. 

 

If i could get back in there would the form be in there? I think I made that account to get a visa for my wife to come to the usa on a green card, not for the n400. I don't think I have used it since. It really confuses me; would it even be connected to my n400 case, or would i kake a new account? 

[Russ&Caro 1,549]

1 hour ago, ohman said:

 

If i could get back in there would the form be in there? 

Yes. You must get back into your account.  Digital version of the letter is probably there. And yes, they'll have all of your applications there including your n400.

Edited July 20, 2018 by Russ&Caro

[ohman 5]

THanks for the suggestions. So I got into the online account. There is no oath notification document unless I am lookimg in the wring spot.

 

The one thing that stood out like a sore thumb to me, is under case history, it says:

We scheduled your oath ceremony (then a date early this month)

We scheduled your oath ceremony (then a date a few days after above date)

 

So it says that step twice. I am no expert but it seems like something could be wrong. Any input on why it would state that twice, or what the problem could be? Or any guesses as to if the notice is lost or still just being mailed?

 

 

Thanks!

Edited July 20, 2018 by ohman

[Going through 5,671]

That sounds more like a system glitch with the double status.

Call USCIS today and ask to speak to a L2 officer.

[ohman 5]

The appointment is in fact next week. Found out on the phone. No notice yet, they are supoosed to fax it though.

Edited July 21, 2018 by ohman