Profile Service Centers Wrong

[Shauneg 762]

I was thinking and of course it would take the site owner to fix, but instead of dropdowns for all the service centers could it be designed so that people had to type in the first three letters off the receipt number?

For example I created a profile and selected Texas Service Center for the place my benefits were filed at. For me that is correct but many people incorrectly assume the dropbox is the service and also use the transfer button when they found out they went to Cali but have a WAC receipt number. What if instead, in order to show a service center, you must fill in the first three off your NOA and the system automatically convert it to which service center?

The only real benefit of this is for timeline purposes for both that person and everyone checking IGOR's or specific visa timelines, but I know many many use those.

Edited March 21, 2015 by Shauneg

[Shauneg 762]

...crickets.....

[NikLR 13,220]

There is an address and the NOA1 says the service center.

[Shauneg 762]

There is an address and the NOA1 says the service center.

I know but especially with the k1s people fill out it beforee they ever get a noa1 then will put they were transferred when they weren't or never change it all. Requiring the first 3 letters as I described would prevent that.

[NikLR 13,220]

People errors happen, many don't bother filling out a timeline at all or updating it correctly.

It could help.

[KayDeeCee 4,891]

They could still incorrectly say yes to being transferred though. The main problem is that too many people think they are mailing their petitions to the TSC, even though the address on the USCIS website instructions clearly states Dallas Lockbox facility. It even has a link under the mailing address to the lockbox filing tips.

You will always have people that do not bother to read the instructions, fill out their timeline, or even care if it is filled out correctly.

[Shauneg 762]

They could still incorrectly say yes to being transferred though. The main problem is that too many people think they are mailing their petitions to the TSC, even though the address on the USCIS website instructions clearly states Dallas Lockbox facility. It even has a link under the mailing address to the lockbox filing tips.

You will always have people that do not bother to read the instructions, fill out their timeline, or even care if it is filled out correctly.

Right but most people but applied at TSC transferred to CSC. If someone were required to type in the first three of their case # the system would automatically put the filing center as csc or tsc......so if that were already csc why would someone put transferred to csc. That is where most the errors occur. The system the way would should their filing place at csc in the first place.

Seems like a quick easy effective fix.

Edited March 22, 2015 by Shauneg

[j&ana 363]

when someone fill out a timeline there are 2 locations to put, one is for lock box that clearly states what it is for. Another one is for service center that state what that is for. If people can not fill out the timeline properly with clear instructions. I do not see how adding the 3 numbers of service centers will help.

[Shauneg 762]

when someone fill out a timeline there are 2 locations to put, one is for lock box that clearly states what it is for. Another one is for service center that state what that is for. If people can not fill out the timeline properly with clear instructions. I do not see how adding the 3 numbers of service centers will help.

Because get rid of the drop down options altogether. Make them type in the first three digits of their NOA 1 instead and the system will convert that to the service center. Is no one reading what I wrote???????

Edited March 22, 2015 by Shauneg

[NikLR 13,220]

I think the amount of work it would take to make a proactive system (one that reacts to what is being typed vs a drop down menu) may be more work than you imagine. Even then it would still have a drop down menu, such as when you chose an airport location when booking a flight.

Perhaps as an idea, putting the service center letters beside the the name of the service center may help those who don't seem to read their NOA1. Really there shouldn't be any filling of timelines until NOA1.

[Shauneg 762]

I think the amount of work it would take to make a proactive system (one that reacts to what is being typed vs a drop down menu) may be more work than you imagine. Even then it would still have a drop down menu, such as when you chose an airport location when booking a flight.

Perhaps as an idea, putting the service center letters beside the the name of the service center may help those who don't seem to read their NOA1. Really there shouldn't be any filling of timelines until NOA1.

I agree with your last sentence which is why I had that idea. And it's true I have no idea how much work that takes. Right now the Service Center Codes are next to the names, people still get it wrong. Just a thought either way.

[Pennycat 880]

I agree with Shauneg. If it is possible to have the SC codes auto-fill to the correct service center, this would really clean up the data a lot.