Level 2 officer/tier 2 is there a level 3

[SMB22 22]

hey everyone,

I have a quick question, my fiancé and I have run into so much trouble lately and not even the tier 2 officers seem to be able to help us… does anyone know if there is a higher level officer like a tier 3 or something?

Thank you

[Darnell 8,478]

IME, yes. A Tier 2 Supervisor. I talked with 1, one time, when the I-130 was with USCIS.

Tier 1

Tier 2

Tier 2 Supervisor...

I was on hold almost 2 hours, waiting for that human, after talking with a Tier 2, so hopefully you won't have the same hold time.

Must to ask, though, of a Tier 2, to be transferred to a Tier 2 Supervisor. I not know of this level, until that phone call.

[SMB22 22]

IME, yes. A Tier 2 Supervisor. I talked with 1, one time, when the I-130 was with USCIS.

Tier 1

Tier 2

Tier 2 Supervisor...

I was on hold almost 2 hours, waiting for that human, after talking with a Tier 2, so hopefully you won't have the same hold time.

Must to ask, though, of a Tier 2, to be transferred to a Tier 2 Supervisor. I not know of this level, until that phone call.

thank you for that information!

well my fiancé was just on the phone with a tier 2 officer and since she could not help us requested to speak to a supervisor…she got really angry with him and then just hung up in us?! so rude and unprofessional…. My fiancé was totally calm and nice to her and he acts like that?

I really don't know what to do anymore!!!

It hast been almost 4 months since our NOA2 and they lost our case, but instead of apologizing for their mishap they are rude and do not help at all.. I am planing to start college in january and really wanted to spend christmas with my fiancé but right now I am not sure wether I will even make it by eastern if they keep on behaving like that.

our congressman and senator have been informed, hopefully they can help...

:'((((

[SMB22 22]

Wow I don't even know what to say anymore!!

we just got hung up on by two different level 2 officer twice in a row!!

what the hell is going on at USCIS?!

Our case has been missing for almost 4 months and nobody is willing to help… we have done everything they told us to and we still don't know what happened to our case, everybody is just rude to us...

[Dave&Roza 748]

Wow I don't even know what to say anymore!!

we just got hung up on by two different level 2 officer twice in a row!!

what the hell is going on at USCIS?!

Our case has been missing for almost 4 months and nobody is willing to help… we have done everything they told us to and we still don't know what happened to our case, everybody is just rude to us...

Might be time to do an INFOpass appointment or get the help of the Ombudsman's office http://www.dhs.gov/ombudsman-case-assistance.

Good luck,

Dave

[SMB22 22]

Might be time to do an INFOpass appointment or get the help of the Ombudsman's office http://www.dhs.gov/ombudsman-case-assistance.

Good luck,

Dave

thank you very much dave!

we will definitely look into that, hopefully things will finally start moving again...

[SMB22 22]

Might be time to do an INFOpass appointment or get the help of the Ombudsman's office http://www.dhs.gov/ombudsman-case-assistance.

Good luck,

Dave

I just wanted to submit the form to ombudsman's, and it always shows up with "access denied", any ideas why that is?