Contacting USCIS by Phone

[scriber 1]

How do I get hold of a customer service rep on the phone? Which option(s) do I choose? Thanks in advance!

[rocks 494]

It used to be 1,2,3,4. I'm not sure if that is still correct, the option to change your address will get you through to an operator if 1,2,3,4 doesn't work.

[Caroline and Phil 14]

It used to be 1,2,3,4. I'm not sure if that is still correct, the option to change your address will get you through to an operator if 1,2,3,4 doesn't work.

The menu changed, I'm not sure what I used but there was a lot of ones. lol

Just copying what I said on the other topic:

Just follow the menu. Then you will hear your online status. After that (if I'm not mistaken) you wait on the line to talk to a representative. They will probably say all your information again and tell you to allow 30 days. Then, just ask if you could talk to an ISO, because you are worried about your oath ceremony, and you are afraid of missing it. I'm sure you'll not have problems and the officer will be able to check the date for you. Then you let him or her know that you didn't receive the letter yet. Good luck, I hope you get your ceremony same day as your mom.

[Kazulie 132]

1 1 2 2 2

This is the option if you don't have your receipt number. When a human gets on the phone, they will ask you if you have your receipt number. Then u can give it to them.

[Caroline and Phil 14]

Yes, it's much easier when you have your receipt number. Use any letter from your N-400 and be prepared to take notes. When I call first thing I locate my A# and receipt # on the paper. Good luck.

[NevisianDiamond 2]

Had the same problem. DO NOT PRESS ANYTHING. Pretend that you are on a rotary phone and someone will pick up in about 30 seconds or so. I almost drove myself crazy trying to get through to someone until i did that. Good luck.

[Caroline and Phil 14]

Maybe this could help:

New Call Menu for USCIS 1-800 Customer Service Number

On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. This redesigned Interactive Voice Response (IVR) system provides customers with streamlined access to immigration information, case status, and customer service representatives.

The old IVR had 10 main menu options for the customer to listen through in order to make a selection. The redesigned IVR has only 3 main menu options. This redesign has cut the amount of time required to listen to the entire main menu from 2 minutes and 50 seconds to only 38 seconds.

The new 3 main menu options are: Immigration Services, Immigration Information, and Special Programs and Other Resources.

Callers can press 1 to hear information on Immigration Services including:

• Case status
• Forms
• Locating a USCIS office
• Civil surgeons
• Change of address

Attorneys, community based organizations, and employers should also press 1.

Callers can press 2 to hear information on Immigration benefits and processes including:

• Interviews
• Biometrics
• Requests for evidence
• Background checks
• Processing times

Callers can press 3 to hear information about Special Programs and other Resources including:

• Kaplan action law suit
• Temporary Protective Services
• Freedom of Information Act/Privacy Act
• Reporting immigration scams

For more information on how to contact USCIS please visit our Contact Us page.

Last updated:08/26/2011

The link: http://www.uscis.gov/portal/site/uscis/menuitem.5af9bb95919f35e66f614176543f6d1a/?vgnextoid=58394ae218702310VgnVCM100000082ca60aRCRD&vgnextchannel=e7801c2c9be44210VgnVCM100000082ca60aRCRD

[Caroline and Phil 14]

I found a better link, this one is more detailed, and when you follow this part and get to your information you just stay on the line that somebody will talk to you:

http://immigrationro...-phone-menu.php

and more:

http://immigrationro...tatus-phone.php

Edited May 17, 2012 by Lisa and Phil

[scriber 1]

Thanks everyone. I will try calling them tomorrow. Oh, when you speak to an ISO will that ISO be from your local USCIS office?

[Caroline and Phil 14]

Thanks everyone. I will try calling them tomorrow. Oh, when you speak to an ISO will that ISO be from your local USCIS office?

I don't know, I was so desperate I didn't think about asking. lol

Good luck I hope you get it done and please, let us know what happened.

[Fight for Love 98]

How do I get hold of a customer service rep on the phone? Which option(s) do I choose? Thanks in advance!

press NOTHING....the machine will direct your calls to SPANISH call representative…and the machine will think that you don’t understand English and will forward your call to Spanish live customer service…then as soon as you heard them talking Spanish them “sorry English please” then they will talk to in English…I usually do that!!!!

[PMartin37 161]

Thanks everyone. I will try calling them tomorrow. Oh, when you speak to an ISO will that ISO be from your local USCIS office?

Just a word of advice. When you call for information, I would try calling about 3 or 4 different times for the same question and then compare notes

[rocks 494]

Just a word of advice. When you call for information, I would try calling about 3 or 4 different times for the same question and then compare notes