FEDEX EXPERIENCE

[NCWife 0]

Well probably there was a FEDEX employee watching the customs doing their job since Malaysian customs are famed for dirty hands!

[plumperstillskins 0]

Well probably there was a FEDEX employee watching the customs doing their job since Malaysian customs are famed for dirty hands!

Well i suppose they are watching or FEDEX employees there are honest, they must also do it in other country like Philippines, because customs there are also famed for dirty hands, but i think the point FEDEX is liable whatever was been lost or stolen on the package right?

[Queen Jenn 0]

I always use Fedex. I sent a package to my SO by USPS and it NEVER GOT THERE. Which translates to someone in the postal service in Nigeria went home with it.

One of the reasons I use fedex is that they have an "international saver" rate. Which means that if you are okay with it taking 9-10 days instead of 3-4, you save a few bucks. Knowing this, I use the saver rate and ship things early. I used Fedex all the time for business in the U.S. Never had a problem. I've only had one problem with Fedex International Shipping.

I went to Fedex on December 12 to ship my fiance his Christmas package. They told me delivery would be complete on December 21. He got it on December 31. That really sucked. But then, he used UPS and when his package had trouble in customs, he had to go buy me another present and re-ship it. So neither of us got our Christmas presents at Christmas. Ah, the joys of shipping to and from Africa.

However, I will continue to use Fedex because, IMO, DHL and UPS SUCK!!!!!!!!

[EricC 0]

Just one bad experience. I was shipping a phone to my fiance in the Philippines. The lady there told me there would be tax or duty on the package. A few days later my fiance called and said they were asking her for money for tax and duty which was $45 american! Well I called FedEx and made an account and had it charged to that account. I linked the account to my credit card. A few months later they were asking me why I hadn't paid yet. I put my credit card info in again. Then another month goes by and says I still didn't pay. I put my info in again and I kept trying to see if it went through but was telling me to check back in a couple minutes (it took about 3 days) and finally it went through. So I had to pay an extra $45 for tax (which they said there wouldn't be) on top of the crazy shipping price. Not to mention that it took forever for them to charge it to my credit card which made it a delinquent on my credit score... If they would have told me there was tax at the get go none of this headache would have been caused.

[Derrel & Lai 0]

Just one bad experience. I was shipping a phone to my fiance in the Philippines. The lady there told me there would be tax or duty on the package. A few days later my fiance called and said they were asking her for money for tax and duty which was $45 american! Well I called FedEx and made an account and had it charged to that account. I linked the account to my credit card. A few months later they were asking me why I hadn't paid yet. I put my credit card info in again. Then another month goes by and says I still didn't pay. I put my info in again and I kept trying to see if it went through but was telling me to check back in a couple minutes (it took about 3 days) and finally it went through. So I had to pay an extra $45 for tax (which they said there wouldn't be) on top of the crazy shipping price. Not to mention that it took forever for them to charge it to my credit card which made it a delinquent on my credit score... If they would have told me there was tax at the get go none of this headache would have been caused.

Duties and taxes are not levied by FedEx or DHL or UPS or any other delivery service. They are levied by the country the goods are going to. Depending on how you state the contents of the package is generally how the taxes are levied. For instance, a category of "Ink covered canvas" might be taxed at 10% whereas "Lithographed custom art" is taxed at 300%. Just an example, but I've seen it done.

Just making sure that your bad experience was totally FedEx's fault....

And remember, YMMV...

- Derrel

[plumperstillskins 0]

I always use Fedex. I sent a package to my SO by USPS and it NEVER GOT THERE. Which translates to someone in the postal service in Nigeria went home with it.

One of the reasons I use fedex is that they have an "international saver" rate. Which means that if you are okay with it taking 9-10 days instead of 3-4, you save a few bucks. Knowing this, I use the saver rate and ship things early. I used Fedex all the time for business in the U.S. Never had a problem. I've only had one problem with Fedex International Shipping.

I went to Fedex on December 12 to ship my fiance his Christmas package. They told me delivery would be complete on December 21. He got it on December 31. That really sucked. But then, he used UPS and when his package had trouble in customs, he had to go buy me another present and re-ship it. So neither of us got our Christmas presents at Christmas. Ah, the joys of shipping to and from Africa.

However, I will continue to use Fedex because, IMO, DHL and UPS SUCK!!!!!!!!

what i think is shipping here in america has no question becuase of the law here and they are really careful, and the speed of the delivery also is not a question to me but the items that are lost and stolen. How can FEDEX work on international shipping to keep the item for being lost and stolen.

[plumperstillskins 0]

Just one bad experience. I was shipping a phone to my fiance in the Philippines. The lady there told me there would be tax or duty on the package. A few days later my fiance called and said they were asking her for money for tax and duty which was $45 american! Well I called FedEx and made an account and had it charged to that account. I linked the account to my credit card. A few months later they were asking me why I hadn't paid yet. I put my credit card info in again. Then another month goes by and says I still didn't pay. I put my info in again and I kept trying to see if it went through but was telling me to check back in a couple minutes (it took about 3 days) and finally it went through. So I had to pay an extra $45 for tax (which they said there wouldn't be) on top of the crazy shipping price. Not to mention that it took forever for them to charge it to my credit card which made it a delinquent on my credit score... If they would have told me there was tax at the get go none of this headache would have been caused.

Duties and taxes are not levied by FedEx or DHL or UPS or any other delivery service. They are levied by the country the goods are going to. Depending on how you state the contents of the package is generally how the taxes are levied. For instance, a category of "Ink covered canvas" might be taxed at 10% whereas "Lithographed custom art" is taxed at 300%. Just an example, but I've seen it done.

Just making sure that your bad experience was totally FedEx's fault....

And remember, YMMV...

- Derrel

We did asked about that taxes, but the person that we talked to didnt know about the international taxes, since FEDEX are regularly making business international on my own opinion the counter person must be train to international taxes, they cant give you a concrete answer about the taxes.

[NCWife 0]

Well probably there was a FEDEX employee watching the customs doing their job since Malaysian customs are famed for dirty hands!

Well i suppose they are watching or FEDEX employees there are honest, they must also do it in other country like Philippines, because customs there are also famed for dirty hands, but i think the point FEDEX is liable whatever was been lost or stolen on the package right?

Yes, I believe that the huge amount of fee you pay using FEDEX is to ensure safe delivery of the goods to the recipient besides the speed of delivery.... But if I am not wrong, they require you to insure your goods if the commercial value is more than a certain amount..... not sure about that though.

[NCWife 0]

Just one bad experience. I was shipping a phone to my fiance in the Philippines. The lady there told me there would be tax or duty on the package. A few days later my fiance called and said they were asking her for money for tax and duty which was $45 american! Well I called FedEx and made an account and had it charged to that account. I linked the account to my credit card. A few months later they were asking me why I hadn't paid yet. I put my credit card info in again. Then another month goes by and says I still didn't pay. I put my info in again and I kept trying to see if it went through but was telling me to check back in a couple minutes (it took about 3 days) and finally it went through. So I had to pay an extra $45 for tax (which they said there wouldn't be) on top of the crazy shipping price. Not to mention that it took forever for them to charge it to my credit card which made it a delinquent on my credit score... If they would have told me there was tax at the get go none of this headache would have been caused.

Duties and taxes are not levied by FedEx or DHL or UPS or any other delivery service. They are levied by the country the goods are going to. Depending on how you state the contents of the package is generally how the taxes are levied. For instance, a category of "Ink covered canvas" might be taxed at 10% whereas "Lithographed custom art" is taxed at 300%. Just an example, but I've seen it done.

Just making sure that your bad experience was totally FedEx's fault....

And remember, YMMV...

- Derrel

We did asked about that taxes, but the person that we talked to didnt know about the international taxes, since FEDEX are regularly making business international on my own opinion the counter person must be train to international taxes, they cant give you a concrete answer about the taxes.

Recently, I went to the FEDEX counter to enquire about the shipping procedure from Malaysia to North Carolina, and of course the tax issue was brought up. The employee explained to me that they can't guarantee that my items will not be taxed as the taxation system varies from country to country and it is not FEDEX's policy to tax us or not. So he recommended that I should fill out the commercial invoice form as accurately and detailed as possible and be prepared for taxes especially when sending gifts or any new items, namely electronics etc.

[plumperstillskins 0]

Just one bad experience. I was shipping a phone to my fiance in the Philippines. The lady there told me there would be tax or duty on the package. A few days later my fiance called and said they were asking her for money for tax and duty which was $45 american! Well I called FedEx and made an account and had it charged to that account. I linked the account to my credit card. A few months later they were asking me why I hadn't paid yet. I put my credit card info in again. Then another month goes by and says I still didn't pay. I put my info in again and I kept trying to see if it went through but was telling me to check back in a couple minutes (it took about 3 days) and finally it went through. So I had to pay an extra $45 for tax (which they said there wouldn't be) on top of the crazy shipping price. Not to mention that it took forever for them to charge it to my credit card which made it a delinquent on my credit score... If they would have told me there was tax at the get go none of this headache would have been caused.

Duties and taxes are not levied by FedEx or DHL or UPS or any other delivery service. They are levied by the country the goods are going to. Depending on how you state the contents of the package is generally how the taxes are levied. For instance, a category of "Ink covered canvas" might be taxed at 10% whereas "Lithographed custom art" is taxed at 300%. Just an example, but I've seen it done.

Just making sure that your bad experience was totally FedEx's fault....

And remember, YMMV...

- Derrel

We did asked about that taxes, but the person that we talked to didnt know about the international taxes, since FEDEX are regularly making business international on my own opinion the counter person must be train to international taxes, they cant give you a concrete answer about the taxes.

Recently, I went to the FEDEX counter to enquire about the shipping procedure from Malaysia to North Carolina, and of course the tax issue was brought up. The employee explained to me that they can't guarantee that my items will not be taxed as the taxation system varies from country to country and it is not FEDEX's policy to tax us or not. So he recommended that I should fill out the commercial invoice form as accurately and detailed as possible and be prepared for taxes especially when sending gifts or any new items, namely electronics etc.

Yes its the same answer that we've got but for my opinion, as they are in business for more than a decade now, they must know which and what items that will be taxable.

[Marilyn. 340]

I much prefer FedEx to either USPS or UPS. Especially UPS, which has a terrible reputation and deservedly so. It's not uncommon for UPS carriers to claim they attempted delivery when they didn't or make bone-headed moves, such as leaving expensive packages outside on the front porch (or in front of someone's apartment door), where anyone could potentially grab them.

i hate that.. most of the time I will find a card in my mailbox saying that they attempted delivery when I know they haven't because I was home all day

or like you said they will just leave the package at my doorway.. we live in a pretty iffy neighborhood, so I don't appreciate that at all..

[plumperstillskins 0]

Well probably there was a FEDEX employee watching the customs doing their job since Malaysian customs are famed for dirty hands!

Well i suppose they are watching or FEDEX employees there are honest, they must also do it in other country like Philippines, because customs there are also famed for dirty hands, but i think the point FEDEX is liable whatever was been lost or stolen on the package right?

Yes, I believe that the huge amount of fee you pay using FEDEX is to ensure safe delivery of the goods to the recipient besides the speed of delivery.... But if I am not wrong, they require you to insure your goods if the commercial value is more than a certain amount..... not sure about that though.

Well i think i dont believe that the huge amount of fee in delivery made you safe in delivering package and even the name of big company can't ensure you how safe is your packages even small and large amount you are sending.

I much prefer FedEx to either USPS or UPS. Especially UPS, which has a terrible reputation and deservedly so. It's not uncommon for UPS carriers to claim they attempted delivery when they didn't or make bone-headed moves, such as leaving expensive packages outside on the front porch (or in front of someone's apartment door), where anyone could potentially grab them.

i hate that.. most of the time I will find a card in my mailbox saying that they attempted delivery when I know they haven't because I was home all day

or like you said they will just leave the package at my doorway.. we live in a pretty iffy neighborhood, so I don't appreciate that at all..

and they will blame others that the package was been stolen...

[EricC 0]

I was more upset at FedEx because of all the billing errors. The taxes was annoying because they lady told me there would be no taxes, so it was a surprise and a hassle when the time came to pay the taxes.

[plumperstillskins 0]

I was more upset at FedEx because of all the billing errors. The taxes was annoying because they lady told me there would be no taxes, so it was a surprise and a hassle when the time came to pay the taxes.

I agreed, its upsetting because even them don't have any idea what are the taxes are , i hope that at least they can tell us what we are expecting payments when it goes to other countries. BUT what more upsetting is when you paid a huge amount of money and they can't assure you how safe is your package, i can tell you how more upsetting that you paid a huge amount for the package that you sent and it was just lost and stolen.

Edited February 4, 2008 by bandit1

[kisschick1976 0]

ohhhhhh I have more than enough FED EX nightmares for everyone... but none of them involve international. Here's a couple.

It took a week for me to get my computer inside my house after it arrived in my town simply because they would just walk up to my house and leave that god damned sticker on my door and not even knock. I try to make an appointment to drive out to this place where it looks like serial killers would have no problem dumping their bodies off at in order to pick up my computer at the depot... I show up and it's not there. I get to the house and there's ANOTHER DAMN STICKER!!! repeat this every day for a week, including me taking time off work to sit outside my front door all day long for them to show up at about 8pm.

I ordered an item from Torrid.com for my birthday. A nice skirt and a pretty butterfly ring, both on clearance. The day the package is expected comes and goes and I realize 3 days later, 'hey, my package should have arrived by now!' check online and lo and behold 3 days ago it was delivered. I went outside to look in the bushes and around the house. nothing. I asked my family, nothing. I report it to FED EX. I get a sticker on my door 3 days later (4th of july) to call the driver who works in my neighborhood. He said he gave it to the man. then he said he didn't give it to anyone, but that the guy he was training that day gave it to the man. I tell him there are no men living in my house and I was home at that particular time (I was a caretaker for my now late grandmother.) I would have heard the door. We go back and forth about it and he describes my house but that an older man came out and got the package. When he describes the man I realize it's my gay neighbor next door and now he has my size 14 pencil/corset skirt and ring. Great. So the driver says he will go to my neighbor and ask for the package back. he goes and this man's 80 year old mother answers the door and denies all knowledge, talks #### about us and asks if he knows anything about the shoes she's been missing for months now. He calls me back telling me this and that he's going to file the claim as a lost/stolen item and that my items will either be reordered from the merchant or I will get a refund. (did I mention they were on clearance? yeah, skirt went out of stock during all this.) a week goes by and I get a letter from an official at FED EX who are now ACCUSING ME OF LYING! saying no that I received the package and that it's tough ####. I call, the customer service reps say I need to speak with that particular person and she's not there. She was never there. I contacted Torrid and they were horrified. They immediately sent out another ring and refunded me the price of the skirt, telling me they would deal with FED EX themselves and that this wasn't the first time this has happened. Too bad Torrid only uses FED EX unless you have an APO address

Screw FED EX, if Torrid didn't solely use them, I would never use them again.