Hello y'all,
My foreign citizen spouse and I visited not one, but *two*, SSA offices in Austin, Texas today and were told at both places that appointments are now required for all first-time SSN/card applicants. The Kafkaesque element lies in the fact that nowhere on the blessed ssa.gov site can I find a link to schedule an appointment. It does give you the option to schedule at the end of the online SS-5 application but that requires an account which you cannot create witout a SSN in the first place! Of course, my wife doesn't have an SSN and couldn't avail of this "feature". Furthermore, an agent on the 1-800 line told me that they couldn't schedule in-person appointments in Austin.
An employee at the second Austin SSA office did schedule us for a late Feb date using their terminal. He was insistent that he did so from www.ssa.gov but in all my searching I couldn't find the page where outsiders such as myself could schedule without a login.gov or ID.me account. My question is whether others have run into this issue? The helpful SSA officer did tell me that the process for first time applicants changed around 6 weeks ago. Not sure whether this is a Texas only thing or nationwide. I'd really appreciate some insights, recent experiences with SSA. Thank you!