They could ask to speak to a supervisor, that is what we did when we called. However, we were told we couldn't speak with one, and was told that we would get a callback within a week. We never recieved a callback, so we called again. This time around the first person that picked out the phone said that no one had requested a callback for us, and that she would try to get one on the phone. 1.5 hour later we got to speak with one