So today I made the mistake of calling USCIS to see if there is an update because I was supposed to call them if I hadn’t heard back after 120 days after my last interaction with them. Well, that didn’t go as I had hoped.. Timeline of what happened when:
August 2021: Filed I-751
*crickets*
December 2022: Biometrics
*crickets*
June 2023: Received RFE for evidence of continued marital life, etc (because, and I quote, “your case was submitted in August 2021 so we need updated info”)
June 2023: Submitted requested info, received confirmation from UPS with date and time of receipt by USCIS. I had to send the RFE response info to the California Field Office in Fresno, which I think was odd.. Was told in RFE letter that they would respond within 60 days
September 2023: Contacted USCIS because I received no update or answer. They couldn’t find my RFE response info. They submitted a request and I received an email stating that my case was sent to the California Field Office at the end of 2022 (why is it there??) and that I should call back if I haven’t heard back after 120 days
Today: I called them and they say they still see no record of receiving the RFE response packet I sent, even though I know it was delivered. Rep told me to “send it again because otherwise they might close my case”. While she is on the phone with me, she all of a sudden asks for my phone number and email, and during the call I receive an email asking me to complete the survey on how satisfied I am about USCIS Customer Service (WTH???).
I get it, mistakes happen and sometimes files get lost etc. but the thing that just makes me SO mad is the fact that they make it so hard to get in touch with them, they give crazy timelines (and don’t you dare call us at day 58 if we told you to wait 60 days), and no helpful info at all! I could have resent the RFE response 4 months ago if they would have just told me that they don’t have it.
So frustrated right now…