Iyawo_Omo_Yoruba
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If ever you need a local congressional office to help you, first ask what kind of help they will actually do before asking them for anything! Some will go further than others, it's best to inquire from the get go as I just learned the hard way!
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@feli114 Did they also send you a form to sign giving them permission to check into your case? If not, then they can do nothing until that paper has been returned back to them......I just had my local office attach in an email, filled it out, signed and attached it back via email. She inquired within minutes of receiving that form back to her.