I m hoping someone can give me some advice.
I am in the final stages at the NVC for a CR1 visa for my Spouse. I submitted all the documents as of Oct 25th and they finally got to reviewing them yesterday (Nov 2). However, I got an email from CEAC to check my messages. So I logged in to see that they are requesting a document - our joint sponsors proof of citizenship. I already uploaded a good quality copy of the biographical page which is required. So I m don t know why they are asking for that. Everything else has been accepted. Moreover, there s no error code or message next to the document they are asking to replace or upload so I don t even know it there is an issue.
I called NVC twice and both operators new nothing. One asked me to add a note to the file I already uploaded. Which after hanging up and trying I realized I can not do since I ve already submitted. They both had no idea why they never even looked at the passport. ?
The second operator said she could refer me to a supervisor to review but that might take an additional 6 weeks! Or she said I can upload the passport again and that can take another 3 weeks.
Has this happened to anyone? I m not sure how to proceed. Should I upload the documents again under supporting? I m afraid to mess anything up.