US Immigration from Jamaica

I submit my document on April 8th and it's past the date for reviews so I call NVC and they stated that they cannot open my last document I sent so they said that they send me to the supervisory how long does supervisory take to review the documents.

This is a 3 page letter that I received today. They need more information from my husband to support all that he stated on his form. If I send a copy of his w2 and his 2020 tax transcripts, do I still need to send the bank statements, pays tubs or any other financial documents.

My Children immigrated last week. During inspection with CBP, they stated that their medical was not included in the paperwork sent by Jamaica Embassy, and that I would have to do their medical over again in order for GC and SSN to be issued.

I have emailed the embassy and waiting on a response. Has anyone else had this issue.

Does anyone know the phone number to call the:Document Delivery Location: Kingston Document Service Center Unit #19, 1st Floor 7 - 9 Ardenne Road, Kingston, 10, JM

Does anyone have any idea how long it will take the embassy to resume interviews. I filed the expedite so im waiting on that decision from that. But i'm still curious about the interviews. I heard that a major backlog so aint no telling how long.