The whole SSN process has been a headache since the beginning. Here's the sequence of events -
1. Came here on K1 visa on December 11th 2021.
2. On January 2nd we called the SSN - Grand Prairie, TX office number for an appointment. The lady incorrectly stated that we need not have an appointment but rather use the drop box to drop in all the documents along with the passport and that the passport will be returned to me in 2 days. After one week I started to panic that my passport wasn't returned and called the number again. A different lady confirmed what we did was incorrect and gave me an earliest appointment for January 26th. My passport and documents were returned to me on 23rd. 21 DAYS!!! This is just FYI -
3. Everything went okay on 26th, I was told that my SSN will arrive in the mail in about 2 weeks.
4. Four weeks in, no SSN. No updates in email or via call.
5. From February 24th, we started making calls again to the 855* number, it takes forever to get a hold of someone! After 2 days, a guy on the phone says - Your case has not been processed and he is not sure why. He gives me the extension number of my case officer. I and my husband called her everyday last week, left numerous voicemails but got nowhere. No response, no courtesy call backs!
6. Yesterday we called the 855* again and got hold of someone and this time we asked for a supervisor. He stated that my case is under "DHS Review" and tried to connect me to my case officer but as expected, no response from her. The "DHS Review" prompted me to go to SAVE and check my case - Guess what - My I-94 record does not pull up any record. My passport pulls up four line of records, content of which is in the attached image! I am not sure what to make of all that
Now, with I-94 expiring on March 10th, Not being able to find my i-94 record on SAVE and my case officer/ssn office just being non responsive - What are my options? Who should be getting in touch with? Any pointers is appreciated -

