US Immigration from Gambia

Hello everyone,

I m hoping someone here can help or share a similar experience. My K-1 visa application has unfortunately been marked as Expired on the CEAC portal, and I m devastated.

Case Info:

• Case Number: REDACTED (U.S. Embassy in Dakar, Senegal)

• Case Created: April 17, 2024

• Case Last Updated / Expired: June 11, 2025

I never received any email or official reminder that the case was nearing expiration, and I had repeated trouble accessing or booking an interview on the new AVITS system (usvisaappt.com) after the system migration from usvisa-info.com.

I opened multiple support tickets on AVITS, followed their instructions, and did everything I could but the system still didn t recognize my payment or allow me to book an appointment. Now CEAC shows my case as expired and says it has been destroyed unless I can prove the delay was beyond my control.

What I m Trying to Do:

• I m planning to request a case reinstatement directly from the U.S. Embassy in Dakar, explaining that the delay was due to technical/system migration issues outside my control.

• I also want to ask other users here:
  Has anyone had similar issues with the new AVITS site?
  Were you able to get your case reinstated successfully?
  Any advice on what helped your case get reconsidered?

Hi everyone,

I m applying for a K1 visa through the U.S. Embassy in Dakar, Senegal, and I ve run into an issue that I m hoping others might relate to or help with.

I made my MRV visa payment on August 6th, 2024 via the old website (www.usvisa-info.com) before they switched to the new AVITS platform (www.usvisaappt.com). Since the migration, I ve not been able to verify my payment on the new site.

I ve opened multiple support tickets on the AVITS site. The support team responds with instructions, but after following them exactly, I keep getting the same error message:

The payment reference number does not exist.

It feels like I m in a loop doing everything they say, but the system just won t recognize my payment. It seems like my payment data wasn t properly transferred from the old platform.

To make matters worse, my payment is set to expire on August 6th, 2025, and I still haven t been able to schedule my interview.

Has anyone else gone through this? If you made your payment before the site switch and had similar issues, were you able to resolve it? If so, how?

Any guidance would be greatly appreciated. I have attached screenshots of the issue. Thanks in advance!

Am sorry to hear that. Good luck.

Can someone please advise on this. I have been deemed documentarily qualified. My documents were all accepted but I found that one of mine is marked missing and my wife also. Although they were already accepted. Is there a glitch on the system ? What should I do. Should I resubmit or what ? Thanks

I ve seen some say that the beneficiary gets mailed a letter with the next instructions for the medical and interview. My partner doesn t have a mailing address. Will they also email the instructions? And as far as the visa goes, can he pick it up from the embassy or will that be mailed too?

Has anyone who lives in the Gambia done their interview in Banjul or does everyone go to Dakar?