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Service beyond the call of duty!


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You may have seen in the AOS forum that I have my date for Biometrics and my passport is at the British Embassy for a name change. I sent it in before I sent my RFE back never imagining the USCIS would be so fast for a change!

Well the following restored my faith in how helpful people can be...

Friday morning I called the Embassy call centre (in Ireland) and explained my situation and was there anyway they could expedite my passport, as they also had all my original papers (birth cert, marriage cert etc), The operator said he would put a request into their system but could make no guarantees as my application had not been in long.

Just after 9am this morning Stuart (a Londoner) called from the British Embassy. He could not find my application in their system and after going through all possible name scenarios and date of birth, he said it must still be in the mailroom and there wasn't much he could do as there were 100's of applications in there. I expalined why I needed it and he said he understood as he went through the same visa process last year.

I then spent 2 hours worrying and cursing myself for sending it to be done now.

Stuart just called again to say he went down to the mailroom himself (!!) and found my application. He had just processed it and I would have all my paperwork and new passport this week.

I could not thank him enough and really wanted to ask him if he was a fellow VJ'er but didn't have the nerve :lol:

So Stuart from the British Embassy - if you are here, thank you thank you thank you :thumbs:


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Filed: Other Country: England

Wow, Sarah! That is above and beyond, and he certainly does deserve kudos for that!!!! *claps*. It's nice to see someone doing his/her job even more than might be expected instead of placing the blame elsewhere for once!! Glad you got it all sorted out. :) M.


10 year green card received

mid March, 2008. Done 'til Naturalization! WOOT! :)

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Thank god you got it all sorted. What a gem for finding your application.



May 5th 05 - K1 petition sent to CSC

August 23rd 05 - Visa Approved!!!


December 5th 05 - AOS and EAD sent

December 16th 05 - NOA's received for both AOS and EAD

December 31st 05 - Receive letter for AOS interview

February 6th 06 - AOS Interview - APPROVED

February 16th 06 - Biometrics Appointment

February 22nd 06 - EAD Approved via e mail

February 27th 06 - EAD card in mail!!!

March 6th 06 - Got a job!

March 17th 06 - Green Card Approval via e mail

March 18th 06 - 'Welcome to America' letter arrives

March 24th 06 - Green Card Arrives!

"Never believe that a few caring people can't change the world.

For indeed, that's all who ever have."

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Filed: Citizen (apr) Country: Pakistan

Congratulations it shows there are some good persons working for us in this crazy process.

Everything I respond to is from personal knowledge, research or experience and I am in no means a lawyer or do I claim to be one. Everyone should read, research and be responsible for your own journey.

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I think the fact he has been through it himself and knows the USCIS can be difficult, really helped.

Nice to know when there is a Brit in need, the embassy will come through.


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Filed: Citizen (apr) Country: Australia

Wow, I hope he knows what an Angel he is!

Karen - Melbourne, Australia/John - Florida, USA

- Proposal (20 August 2000) to marriage (19 December 2004) - 4 years, 3 months, 25 days (1,578 days)

STAGE 1 - Applying for K1 (15 September 2003) to K1 Approval (13 July 2004) - 9 months, 29 days (303 days)

STAGE 2A - Arriving in US (4 Nov 2004) to AOS Application (16 April 2005) - 5 months, 13 days (164 days)

STAGE 2B - Applying for AOS to GC Approval - 9 months, 4 days (279 days)

STAGE 3 - Lifting Conditions. Filing (19 Dec 2007) to Approval (December 11 2008)

STAGE 4 - CITIZENSHIP (filing under 5-year rule - residency start date on green card Jan 11th, 2006)

*N400 filed December 15, 2011

*Interview March 12, 2012

*Oath Ceremony March 23, 2012.

ALL DONE!!!!!!!!

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And the great service continued today - my passport arrived within 24 hours from the convo with the embassy yesterday, not bad for Washington DC to Oklahoma!

I was speechless when it arrived and that don't happen often :lol:

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Filed: K-1 Visa Country: Brazil
It's so rare to hear things like this....STUART YOU ROCK!



Latest steps:

10/26/2006- Consulate receives case (seriously, one month to receive the case?? BS!), and packet 3 that I sent even before they had received the case.

01/02/2007- Interview!!!!!!!!!!!!! Got a 221(g)

01/23/2007- Second Interview. VISA granted!!!

01/29/2007- VISA arrived.... no envelope though. I'm gonna contact them and see what happened this time!

01/31/2007- I'll have to send them one last financial support evidence.

02/01/2007- Evidence sent

02/02/2007- Evidence received by Consulate

02/06/2007- Consulate sends envelope!

02/07/2007- Envelope received!!!

02/10/2007- Flew to the USA!!!!!!

04/17/2007- Wedding day!!!

--- Wish us luck!!! ---

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Well I did think I might send a letter to the embassy commending his service, good service often goes unrewarded these days.

DEFINITELY do this - I used to work for the Govt and they put all the negative reports straight ontoyour service record - because people write if they are unhappy (as they should) but when they get great service many forget to mention it other than a verbal 'thanks so much!'.

Make it 'official' so his superiors KNOW how well he's doing as far as customer satisfaction goes. Sounds like he deserves it AND he's just given great 'publicity' for the Embassy!

Applied for K1

Met online 2001 - just aquaintances

Sept 2002 - 1st US visit - everything goes perfectly.

Dec 20th - Forms recev'd at CSC

Dec 27th - NOA1 received by snail mail!

Dec 29th - 'Touched'

March 10 2006 - NOA2!

March 23 - recv'd at NVC

March 24 - petition sent to London

April 9th - Pkt 3 rec'd!

May 17th - Pkt 3 signed for at London Embassy

May 24th - Medical

May24th - Pkt 4

June 14th - Interview 10am - APPROVED 1pm!!

June 16th - Visas received in my hot little hands 1pm :)

July 19th - flying to US!

July 27th - Married!! :-)

Aug 7th - Applied for SSN in married name

Aug 9th - SSN received



I'm not a lawyer I just have opinions on everything :)

animated flags from http://3dflags.com

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