DS-260 DRIVING ME CRAZY

[Mneforever97 1]

I’ve been trying to fill out the DS-260 since my case has finally made it to NVC but the website is logging me out after every second, literally. When it comes to filling out the spouse section i cant even get to the drop down without it just randomly logging out. I’ve tried on my phone, laptop, google chrome, safari, Firefox, edge, clearing cache, incognito mode and even working during off hours. I’d understand if i was Idling or taking too long, but just by clicking the drop down I’m getting logged off. Please help. I dont Know how to finish this

[appleblossom 5,049]

2 hours ago, Mneforever97 said:

I’ve been trying to fill out the DS-260 since my case has finally made it to NVC but the website is logging me out after every second, literally. When it comes to filling out the spouse section i cant even get to the drop down without it just randomly logging out. I’ve tried on my phone, laptop, google chrome, safari, Firefox, edge, clearing cache, incognito mode and even working during off hours. I’d understand if i was Idling or taking too long, but just by clicking the drop down I’m getting logged off. Please help. I dont Know how to finish this

Just to confirm, you’ve had your welcome letter and paid the fees? 

[Mneforever97 1]

27 minutes ago, appleblossom said:

Just to confirm, you’ve had your welcome letter and paid the fees? 

Yes i  am in the process of filling it out but it is taking days as it always logs me out. 

[JeanneAdil 7,275]

May be updating over the weekend

 this is one of the issues we often have 

try it during the week and late at night when fewer people (like the employees themselves) are not online

[appleblossom 5,049]

2 hours ago, Mneforever97 said:

Yes i  am in the process of filling it out but it is taking days as it always logs me out. 

Fab, was just checking as sometimes people don’t realise they have to wait for payment to clear and wait before proceeding to the next stage. 
 

I agree with @JeanneAdil, it may be weekend maintenance so clear cookies etc and try again in the week.

 

Best of luck! 

[S2N 512]

2 hours ago, appleblossom said:

I agree with @JeanneAdil, it may be weekend maintenance so clear cookies etc and try again in the week.

This video might be relevant 

[PokuPoku 39]

19 hours ago, Mneforever97 said:

I’ve been trying to fill out the DS-260 since my case has finally made it to NVC but the website is logging me out after every second, literally. When it comes to filling out the spouse section i cant even get to the drop down without it just randomly logging out. I’ve tried on my phone, laptop, google chrome, safari, Firefox, edge, clearing cache, incognito mode and even working during off hours. I’d understand if i was Idling or taking too long, but just by clicking the drop down I’m getting logged off. Please help. I dont Know how to finish this

Same thing was happening with my wife when she filled it out last year. Try using internet somewhere else like a cafe or try using a VPN.

[Reynal2m 50]

On 10/5/2025 at 5:10 PM, appleblossom said:

Just to confirm, you’ve had your welcome letter and paid the fees? 

The system wouldn't let you fill it out if the fees has not been paid and cleared...

[Reynal2m 50]

On 10/5/2025 at 2:21 PM, Mneforever97 said:

I’ve been trying to fill out the DS-260 since my case has finally made it to NVC but the website is logging me out after every second, literally. When it comes to filling out the spouse section i cant even get to the drop down without it just randomly logging out. I’ve tried on my phone, laptop, google chrome, safari, Firefox, edge, clearing cache, incognito mode and even working during off hours. I’d understand if i was Idling or taking too long, but just by clicking the drop down I’m getting logged off. Please help. I dont Know how to finish this

There is no ongoing maintenance — this is just how the website normally operates. I was logged out over 100 times before I could complete the form. One possible explanation I received was that the site gets overloaded with users, so it’s best to try during off-peak hours. In reality, though, all you can do is log in again every time it kicks you out.

 

Here are some tips that helped me and may help you save your progress more efficiently:

1. Save your answers in a Word document:
Write and store all your answers in a separate document. That way, you can simply copy and paste them into the form each time you log in.

2. Fill out the DS-260 form with minimal answers at first (don’t submit):
Start by entering just enough information to allow the system to save each section and continue. For example:

• For the question asking for all addresses since you were a minor, just enter one address temporarily.

• Do the same for your education and work history — provide minimal input at first, save it and move on to the next category.

This allows the form to save partial data, so you won’t have to start from scratch each time you log in.

3. Navigate using the tabs on the left side of the page:
Instead of clicking the “Next” button to move through each section, use the tabs on the left to jump directly to the part you want to work on. For example, if you were logged out while filling out the Family section, don’t click through all the previous pages — just click the “Family” tab to go straight there. This saves time and reduces the chances of being logged out again.

 

4. Avoid using the “Next” button to return to where you left off after being logged out (This only applies when you have filled out the whole form and you have incomplete sections)

 

Save constantly — every step counts:
Make sure to save your progress every time you enter new information. For example, in the Social Media section, if you have Facebook, Instagram, and TikTok, enter one platform, save, then add the next one and save again.

It takes patience, but stay persistent — you’ll get through it.