CEAC won't accept signed and submitted application

[RonMari 6]

CEAC website glitches!  I see this is a persistent issue, according to all the posts I've read here.  I've completed the DS-260 for my wife who is in the Philippines, and now I have been working with her to get it signed and submitted from her end.  She can log on and go through the whole review.  Every time she tries to complete the last part to sign and submit, it resets and returns an error.  We have tried this multiple times a day for 2 days now.  The CEAC website won't accept the submission!  I've had no problems accessing and completing the application on my end. I fear that it could be an unresolvable issue due to internet issues in the Philippines.  If that's the case, I don't know how to resolve this. 

I've followed the advice of other posts in an attempt to fix the problem, but nothing works.  If only the NVC would allow the petitioner to sign and submit the application with the consent of the applicant!

Has anyone had the same problem and resolved it?  Any advice and direction that would help would be greatly appreciated.

 

 

 

[mam521 2,708]

Has she cleared cookies and tried a different browser?

[RonMari 6]

She has cleared the cache, cookies, web history, used Microsoft Edge, Internet Explorer, Google Chrome.  Same problem.

Plus in all my years of using technology and computers in business and personal, all of the actions I state here have never fixed glitches and problems for me.

[JeanneAdil 7,289]

have her prepare a POA giving you the right to sign the document / include both the original and one translated into English with your supporting documents

[rbv_shard 26]

Maybe use screen sharing remote control software, so the website can be open in a web browser on your computer (where it works), but she can be the one to actually push the button.

[RonMari 6]

Thanks for all of the replies, but we finally got it submitted and all supporting documents uploaded.  What a ride!  The problem was very minor.  When she entered my name as the one who helped her with the application, she put one too many spaces between my first and middle name.  That one little detail kept kicking back the error.  The last time she entered my name she noticed what she'd done and corrected it.  Every entry has to be perfect on that web application or it will kick it into an error.

Finally over this hurdle.

[rbv_shard 26]

2 minutes ago, RonMari said:

Thanks for all of the replies, but we finally got it submitted and all supporting documents uploaded.  What a ride!  The problem was very minor.  When she entered my name as the one who helped her with the application, she put one too many spaces between my first and middle name.  That one little detail kept kicking back the error.  The last time she entered my name she noticed what she'd done and corrected it.  Every entry has to be perfect on that web application or it will kick it into an error.

Finally over this hurdle.

Reminds me of a application for visitor visa to Uganda (mission trip).  They ask where you're going to stay -- name of accommodation, address, and phone number -- to be filled into a single blank.  But it will reject if there is not exactly one comma.  (And you are not told, either in advance or when it is rejected).  I tried so many variations, moving the post code before and after the city, leaving the postcode off, leaving the phone number off, until I finally discovered the required format.

[RonMari 6]

Yes, it would prevent some sleepless nights if they could give just a little more guidance on the correct formatting.