CEAC won't accept signed and submitted application

[RonMari 6]

CEAC website glitches!  I see this is a persistent issue, according to all the posts I've read here.  I've completed the DS-260 for my wife who is in the Philippines, and now I have been working with her to get it signed and submitted from her end.  She can log on and go through the whole review.  Every time she tries to complete the last part to sign and submit, it resets and returns an error.  We have tried this multiple times a day for 2 days now.  The CEAC website won't accept the submission!  I've had no problems accessing and completing the application on my end. I fear that it could be an unresolvable issue due to internet issues in the Philippines.  If that's the case, I don't know how to resolve this. 

I've followed the advice of other posts in an attempt to fix the problem, but nothing works.  If only the NVC would allow the petitioner to sign and submit the application with the consent of the applicant!

Has anyone had the same problem and resolved it?  Any advice and direction that would help would be greatly appreciated.

 

 

 

[mam521 2,687]

Has she cleared cookies and tried a different browser?

[RonMari 6]

She has cleared the cache, cookies, web history, used Microsoft Edge, Internet Explorer, Google Chrome.  Same problem.

Plus in all my years of using technology and computers in business and personal, all of the actions I state here have never fixed glitches and problems for me.

[JeanneAdil 7,270]

have her prepare a POA giving you the right to sign the document / include both the original and one translated into English with your supporting documents