DS160 Technical Help?

[PeachyTocker 2]

Attempting to submit DS160 form for a B2 visa through Thailand.

 

Using MacBook, attempting on both safari and chrome browsers.

 

There are two issues:

 

1) The photo is being rejected per quality requirements. We had the photo taken today at a visa photo shop that does dozens daily. They emailed me a jpeg which was 1MB size, and I exported it to a lower quality until it was under the 240kb limit. When I upload it here it looks pretty fine to me on the website preview. Any suggestions how to fix or what is wrong? Can it work to just bring the printed photos to the interview if the application continues to reject it?

 

see screenshot below

 

2) After clicking "continue without photo" in the above screenshot, we get this same application error repeatedly all day. Is this common due to a poor website and just keep trying? Or is there any advice on other things to try?

 

see second screenshot

 

 

[Crazy Cat 43,764]

Will the site accept a different format for the photo? 

[Edward and Jaycel 1,555]

I think the culprit may be the error where is says you may have compression artifacts. Jaycel and I ran into a similar issue with her DS-160 and she had to go back to the photo shop and have them re-take it and ask them that the image be no larger than 240kb. They were able to accommodate the request and we were then able to upload the photo

[PeachyTocker 2]

34 minutes ago, Crazy Cat said:

Will the site accept a different format for the photo? 

 

The site requests a jpeg format. If there is another way to change a 1mb jpeg to a 240kb jpeg besides exporting it and shrinking the quality?

 

12 minutes ago, Edward and Jaycel said:

I think the culprit may be the error where is says you may have compression artifacts. Jaycel and I ran into a similar issue with her DS-160 and she had to go back to the photo shop and have them re-take it and ask them that the image be no larger than 240kb. They were able to accommodate the request and we were then able to upload the photo

 

When I open both the full resolution photo and the reduced photo side by side there is no difference blown up to several inches on my MacBook screen. I'm not an expert on image files but I would imagine the shop would just do what I did?

 

 

[Edward and Jaycel 1,555]

12 minutes ago, PeachyTocker said:

When I open both the full resolution photo and the reduced photo side by side there is no difference blown up to several inches on my MacBook screen. I'm not an expert on image files but I would imagine the shop would just do what I did?

I don't know for sure what the photo shop did, maybe they took it in a resolution that didn't require as much or any compression? All I can tell you for sure is that once they took the new photo with the size requirements we gave them, we were able to upload it successfully

[PeachyTocker 2]

Ok I was able to google search and found a reddit page that linked this website below. somehow cropping the photo with this website tool and then reducing the image quality worked (???). Now DS160 is finished and I am clunking my way through the next poorly made site for payments and appointments. thanks for the help.

 

https://www.idphoto4you.com/

[Edward and Jaycel 1,555]

42 minutes ago, PeachyTocker said:

Ok I was able to google search and found a reddit page that linked this website below. somehow cropping the photo with this website tool and then reducing the image quality worked (???). Now DS160 is finished and I am clunking my way through the next poorly made site for payments and appointments. thanks for the help.

 

https://www.idphoto4you.com/

 

Good find! Thanks for sharing with the community  

[TBoneTX 47,067]

Don't know if this is an option for you now specifically, but smallpdf.com enables conversion, compression, and all sorts of functions.  I wish I'd heard about this site years ago.