NVC Denying Marriage Certificate, even though it is exactly to the spec the Document Finder requests.

[SnowColdIce 15]

Hello guys,

 

We are at the NVC state, and about to get DQd. Today, I got a notification that my wife and I's marriage certificate is denied. The marriage certificate is from Cuba. So I went to the document finder and made sure to have it exactly as it is stated there. I am Cuban myself, so I am familiar with the language required. I have the original document, and it does look exactly as it is supposed to from the "proper issuing authority".

 

However, the denial message I got is the typical "...correct issuing authority" error, linking me to the document finder. I have gone line by line in the requirements and my document, and cannot find any discrepancies. The only thing that comes to my mind is that they refer to "Civil Registry", while my translation says "Civil Status Registry" because that is the literal translation from Spanish to English. Another thing is that there is a stamp/seal that is not specified in the translation as a stamp/seal. But I asked Rush Translate to change it to "Civil Registry" and to add the stamp/seal specification in the translated document, so I will get an updated translation any second now, but I want to double-check before submitting it again to NVC.

Has someone encountered a similar issue before, where the issue was a literal translation "mistake", where they are specifically looking for certain words in the translation as per their document finder's spec? I submitted a public inquiry and attached my document and translation to NVC to see if they can give me a more detailed explanation as to what they think is wrong and why, haven't gotten a response yet. Has anyone been in a similar situation?

Edited Monday at 09:20 PM by SnowColdIce

[Boiler 46,833]

My money is on a screw up, I do not speak Spanish, well just a bit, and you are better able to com pare know what is issued, I would put a brief together expaining this is the proper license and why. 

[SnowColdIce 15]

8 minutes ago, Boiler said:

My money is on a screw up, I do not speak Spanish, well just a bit, and you are better able to com pare know what is issued, I would put a brief together expaining this is the proper license and why. 

I would think its a screw up as well. But I rarely see or read of any NVCs screw up, and it is usually thought as a petitioner/applicant error always and never NVC. I am here going crazy like "I am not wrong, I have quadrupled checked, could it be NVC's mistake?". In fact, they also denied her Australian Police Certificate (she lived in Australia for a bit), but that one I recognized immediately what was wrong, so I understand in that case. But the marriage certificate I just can't seem to see what is the issue there.