EAD Card

[Gary Rich 276]

Good morning, Has anyone had any experience with their EAD card the last name on the card is spelled wrong. I sent back the card with a letter and other information informing them of the problem, and I'm still waiting for the replacement.

if anyone has had this problem, how long did it take to get your replacement card?

 

Thank you

[OldUser 6,878]

4 minutes ago, Gary Rich said:

 I sent back the card with a letter and other information informing them of the problem, and I'm still waiting for the replacement.

 

Did USCIS tell you to send the card to them?

Typically one should always keep original documents until USCIS asks for it.

 

You may get GC instead of corrected EAD. 

[Gary Rich 276]

1 minute ago, OldUser said:

Did USCIS tell you to send the card to them?

Typically one should always keep original documents until USCIS asks for it.

 

You may get GC instead of corrected EAD. 

well what happened when we caught the error, we called USCIS, and informed them of the problem, and they asked for it to be returned in which we did.

it's been a few weeks now and we have not heard anything from them, even when trying to contact some from USCIS ( you already they don't have much information).

I was wondering has anyone experienced this issue as well.

[Gary Rich 276]

6 minutes ago, OldUser said:

Did USCIS tell you to send the card to them?

Typically one should always keep original documents until USCIS asks for it.

 

You may get GC instead of corrected EAD. 

I contacted USCIS about 30 minutes ago, and there were no updates

[OldUser 6,878]

14 minutes ago, Gary Rich said:

well what happened when we caught the error, we called USCIS, and informed them of the problem, and they asked for it to be returned in which we did.

it's been a few weeks now and we have not heard anything from them, even when trying to contact some from USCIS ( you already they don't have much information).

I was wondering has anyone experienced this issue as well.

I don't think people on the USCIS phone line know what they're talking about. I would have kept it unless instructed later by official mail. It may take as long as it took to receive the original card.

Did you check the forms you filed? If name is incorrect on the form, this may also be an issue with GC itself, which would be a pain.

Edited September 17 by OldUser

[Gary Rich 276]

3 minutes ago, OldUser said:

I don't think people on the USCIS phone line know what they're talking about. I would have kept it unless instructed later by official mail. It may take as long as it took to receive the original card.

Did you check the forms you filed? If name is incorrect on the form, this may also be an issue with GC itself, which would be a pain.

The name on the approval letter is spelled wrong... I'm hoping things can get fixed quickly... but then again.. you dealing with USCIS

[OldUser 6,878]

15 minutes ago, Gary Rich said:

The name on the approval letter is spelled wrong... I'm hoping things can get fixed quickly... but then again.. you dealing with USCIS

What about forms you filed? Is name correct on them?

[K1visaHopeful 2,841]

Did you follow the proper protocol and use the self service tool known as eRequest as outlined on the mailer that came with your EAD card?

 

1. https://egov.uscis.gov/e-request/Intro.do

Select typographic error link.

 

2. Did you read the EAD section under "Updating and correcting your documents" and follow the procedure?

 

1. If your request does not require you to submit evidence (for example, the error is a clear typographical error), you may submit a service request via the USCIS website. Please explain the error and include the correct information. Please select the “EAD Replacement due to USCIS Error” option when submitting your request. You must also return the card containing the error to the address below. Note: You must use the United States Postal Service (USPS) when returning your card. The use of other carriers (such as UPS, FedEx, or DHL) is not available for this address.

USCIS
Lee’s Summit Production Facility
Attn: I-765 Replacement Cards
7 Product Way
Lee’s Summit, MO 64002

It will take approximately 30 days from the date the card is received for USCIS to process your request and, if we determine it was due to USCIS error, to issue you a new card. Please retain your tracking information to ensure your card was properly delivered. This processing time frame does not account for USPS mailing/processing.

Please note, if while processing your request we find that the error was not due to USCIS error, you will be notified that you must follow the procedure for when a correction is needed and not due to USCIS error.

OR

2. If your request requires you to submit evidence to demonstrate the error and necessary correction (for example, the error relates to the EAD’s validity period), or if you would like to use the existing mail-in process, you may submit a letter explaining the error and corresponding evidence, along with the card containing the error, to the address below. Note: You must use the United States Postal Service (USPS) when returning your card. The use of other carriers (such as UPS, FedEx, or DHL) is not available for this address.

USCIS
Lee’s Summit Production Facility
Attn: I-765 Replacement Cards
7 Product Way
Lee’s Summit, MO 64002

Please note, while the option to mail in your letter and supporting documentation is available, we encourage you to use existing online tools, such as the SRMT, when appropriate. For more information about the SRMT process please visit Chapter 4 – Service Request Management Tool in the USCIS Policy Manual. Using the SRMT may minimize the need for additional correspondence to be sent via mail (aside from your original card) and may help streamline the way in which we process your request.   Please ensure you retain any copies of supporting documentation you send to USCIS

 

Has it been 30 days since your shipping receipt shows the card was received in THEIR hands by USCIS?

 

If so, it's likely a procedural error on your end that you'll just have to wait as it was not followed. 

[Gary Rich 276]

48 minutes ago, K1visaHopeful said:

Did you follow the proper protocol and use the self service tool known as eRequest as outlined on the mailer that came with your EAD card?

 

1. https://egov.uscis.gov/e-request/Intro.do

Select typographic error link.

 

2. Did you read the EAD section under "Updating and correcting your documents" and follow the procedure?

 

1. If your request does not require you to submit evidence (for example, the error is a clear typographical error), you may submit a service request via the USCIS website. Please explain the error and include the correct information. Please select the “EAD Replacement due to USCIS Error” option when submitting your request. You must also return the card containing the error to the address below. Note: You must use the United States Postal Service (USPS) when returning your card. The use of other carriers (such as UPS, FedEx, or DHL) is not available for this address.

USCIS
Lee’s Summit Production Facility
Attn: I-765 Replacement Cards
7 Product Way
Lee’s Summit, MO 64002

It will take approximately 30 days from the date the card is received for USCIS to process your request and, if we determine it was due to USCIS error, to issue you a new card. Please retain your tracking information to ensure your card was properly delivered. This processing time frame does not account for USPS mailing/processing.

Please note, if while processing your request we find that the error was not due to USCIS error, you will be notified that you must follow the procedure for when a correction is needed and not due to USCIS error.

OR

2. If your request requires you to submit evidence to demonstrate the error and necessary correction (for example, the error relates to the EAD’s validity period), or if you would like to use the existing mail-in process, you may submit a letter explaining the error and corresponding evidence, along with the card containing the error, to the address below. Note: You must use the United States Postal Service (USPS) when returning your card. The use of other carriers (such as UPS, FedEx, or DHL) is not available for this address.

USCIS
Lee’s Summit Production Facility
Attn: I-765 Replacement Cards
7 Product Way
Lee’s Summit, MO 64002

Please note, while the option to mail in your letter and supporting documentation is available, we encourage you to use existing online tools, such as the SRMT, when appropriate. For more information about the SRMT process please visit Chapter 4 – Service Request Management Tool in the USCIS Policy Manual. Using the SRMT may minimize the need for additional correspondence to be sent via mail (aside from your original card) and may help streamline the way in which we process your request.   Please ensure you retain any copies of supporting documentation you send to USCIS

 

Has it been 30 days since your shipping receipt shows the card was received in THEIR hands by USCIS?

 

If so, it's likely a procedural error on your end that you'll just have to wait as it was not followed. 

it's been since Aug 30 when they uploaded in thier system

[Gary Rich 276]

58 minutes ago, OldUser said:

What about forms you filed? Is name correct on them?

Yes

[K1visaHopeful 2,841]

19 minutes ago, Gary Rich said:

it's been since Aug 30 when they uploaded in thier system

Then you have your answer.

[Gary Rich 276]

On 9/17/2024 at 10:37 AM, OldUser said:

I don't think people on the USCIS phone line know what they're talking about. I would have kept it unless instructed later by official mail. It may take as long as it took to receive the original card.

Did you check the forms you filed? If name is incorrect on the form, this may also be an issue with GC itself, which would be a pain.

On the EAD approval letter, it says( if there is some correction that needs to be made, please send the card back with documentation of the problem) I'm saying this now because I just got an email from USCIS.

 

( The status of this service request is: USCIS systems show that we received your request for your card or document correction. We are currently processing your request. You will be notified if we need additional information.

 

If your receipt number begins with IOE, please consider activating your USCIS online account at https://myaccount.uscis.gov. You can use your account to get your current case status and to access every notice we send you. You can also send messages and receive answers through a secure inbox.

 

Address Changes:  If you move, please provide us with an updated address. For more information about address changes, please visit our website at www.uscis.gov/addresschange, and click on "How to Change Your Address." To ensure that all mail is delivered as addressed, please also ensure that you are registered with the U.S. Postal Service (USPS) to receive mail at the address of record you have provided to USCIS.

 

For questions about your application, you can use our many online tools (uscis.gov/tools) including our virtual assistant, Emma.  If you are not able to find the information you need online, you can reach out to the USCIS Contact Center by visiting  uscis.gov/contactcenter. The USCIS website also provides detailed information about policies and procedures, and you can download and e-file forms from the website.)

 

 

 

[Gary Rich 276]

This waiting is starting to get to my NEV!

[Gary Rich 276]

some good new!

[Gary Rich 276]

I just got the new approval letter !!1