Case number entered is currently unavailable

[Simeon Mezie Cole 3]

On 4/19/2023 at 11:36 AM, throwitaway said:

Your CN is blocked. Happens sometimes when there are too many unsuccesful logins. You’ll need to contact your local US embassy for an appointment to verify your identity before they can unblock it for you. 

 

I’m going to be honest though, it’s quite late to be at this stage. What’s your CN and embassy?

My CN is 22K 

[throwitaway 189]

1 hour ago, Simeon Mezie Cole said:

Thanks to everyone for the advise, I appreciate, the thing is I have contacted KCC and also the US Embassy, 

and this is KCC response always: 

The information you provided will be forwarded to the appropriate department.  In the future, please send your required documents to KCCDVDocuments@state.gov.

 

this is all get from them each time I send emails, and my CN is 22K

What is your embassy?

[Simeon Mezie Cole 3]

On 4/30/2023 at 6:23 PM, throwitaway said:

What is your embassy?

Monrovia Liberia benson street.

Just now, Simeon Mezie Cole said:

Monrovia Liberia benson street.

CN is AF22K

[throwitaway 189]

Just now, Simeon Mezie Cole said:

Monrovia Liberia benson street.

You have to be persistent with KCC, they need to set you up with an appointment at Monrovia to show your ID.

 

Something like this: “Dear KCC, my DS260 is blocked. If i need to appear for identity verification, please arrange the appointment. My post is Monrovia.”

 

I would also CC Monrovia in your emails: ivmonrovia@state.gov

to get their attention. 

 

I know a few people that this happened to and KCC responded with that same reply several times. It was only when they involved the embassy in their correspondence that things were resolved. I don’t know why. Once you appear at the embassy for verification they unlock your DS260 for 1 week. 

[Simeon Mezie Cole 3]

1 minute ago, throwitaway said:

You have to be persistent with KCC, they need to set you up with an appointment at Monrovia to show your ID.

 

Something like this: “Dear KCC, my DS260 is blocked. If i need to appear for identity verification, please arrange the appointment. My post is Monrovia.”

 

I would also CC Monrovia in your emails: ivmonrovia@state.gov

to get their attention. 

 

I know a few people that this happened to and KCC responded with that same reply several times. It was only when they involved the embassy in their correspondence that things were resolved. I don’t know why. Once you appear at the embassy for verification they unlock your DS260 for 1 week. 

Thanks so much for the help I really do appreciate it, I am going to write them tonight.

what do the CC mean? 

[throwitaway 189]

2 minutes ago, Simeon Mezie Cole said:

Thanks so much for the help I really do appreciate it, I am going to write them tonight.

what do the CC mean? 

It means to include them as a recipient in your email, so you are sending the same email to both KCC and Monrovia. Don’t forget to include your CN, full name and birth date in your email. 

Edited May 2, 2023 by throwitaway

[Simeon Mezie Cole 3]

Just now, throwitaway said:

It means to include them as a recipient in your email, so you are sending the same email to both KCC and Monrovia. 

Okay thanks a lot 

[@shegaw 1]

On 4/5/2023 at 12:28 PM, Simeon Mezie Cole said:

Hellooo! what is the solution to activate the case number? When I enter the case number, the system says the case number entered is currently unavilible.what shall?

[throwitaway 189]

16 hours ago, @shegaw said:

Hellooo! what is the solution to activate the case number? When I enter the case number, the system says the case number entered is currently unavilible.what shall?

Contact KCC. 

[orhan 0]

The question is, how do we convince KCC that we are eligible to receive the result and what should be the process of writing an email for a definitive result so that they direct us directly to the embassy for authentication?

[throwitaway 189]

6 hours ago, orhan said:

The question is, how do we convince KCC that we are eligible to receive the result and what should be the process of writing an email for a definitive result so that they direct us directly to the embassy for authentication?

The same steps advised to OP earlier, but replace their consular post with yours. 

[orhan 0]

Dear KCC Team,

 

I am writing to inform you that there was an error in my Diversity Visa registration, where my husband's date of birth was mistakenly entered as my own(day only). His correct date of birth is July 21, 1987, while my correct date of birth is October 25, 1988. Due to this mistake, my repeated attempts to access the DS-260 form have resulted in my form being blocked.
I kindly request your assistance in reviewing my case and guiding me through the necessary steps for identity verification and submission of the required legal documents. I would greatly appreciate it if you could direct me to the appropriate channel, either the U.S. Embassy in Baghdad or the U.S. Consulate in Erbil, for further assistance. I have attached my supporting documents to this email for your reference.

Thank you for your attention to this matter. I look forward to your prompt response.

 

Sincerely,

[throwitaway 189]

4 hours ago, orhan said:

Dear KCC Team,

 

I am writing to inform you that there was an error in my Diversity Visa registration, where my husband's date of birth was mistakenly entered as my own(day only). His correct date of birth is July 21, 1987, while my correct date of birth is October 25, 1988. Due to this mistake, my repeated attempts to access the DS-260 form have resulted in my form being blocked.
I kindly request your assistance in reviewing my case and guiding me through the necessary steps for identity verification and submission of the required legal documents. I would greatly appreciate it if you could direct me to the appropriate channel, either the U.S. Embassy in Baghdad or the U.S. Consulate in Erbil, for further assistance. I have attached my supporting documents to this email for your reference.

Thank you for your attention to this matter. I look forward to your prompt response.

 

Sincerely,

Good. Let us know how it goes.

[throwitaway 189]

@Simeon Mezie Cole Any news?

[Simeon Mezie Cole 3]

1 hour ago, throwitaway said:

@Simeon Mezie Cole Any news?

Not yet , they have not yet respond. is there another way @throwitaway? 

On 5/18/2023 at 3:01 PM, throwitaway said:

Good. Let us know how it goes.

I did exactly and I am waiting on their response.