Forgotten password for checking interview appt for Tourist Visa

[xkomunikado 1]

I don't post here regularly, so apologized for any mistakes.

I posted here a year ago about my mom's interview for tourist visa. I made her an appointment from Apri 2023l and bump it down to February 2023 as somebody have given up that slot. I was lucky. So, I waited this year and this month to prepare for her interview and make sure she gets all the documents and prepared herself. (I know I can't do anything for her) but to make the techy side easier for her.

 

Upon checking my email that I used to her DS-160 account (where all her schedule and forms are uploaded) It says April 2023 was still here appointment. It was a confirmation that was sent to me when I first made her appointment BUT there was no second confirmation when I changed her appointment to February as I can remember it was automatically posted to her dashboard. 

 

The problem is, I forgot the password of the log in where I can see her dashboard, I tried to do the "forgot password" procedure and there is no email sending me a temporary password from the website. I did it multiple times. 

Unfortunately, I ended up creating a new account using the same email address and now there is no information on the dashboard at all, e.i interview appointment, ds-160 forms. etc. 

 

is there any hope on this? or who should I talk to to retrieve the appointment schedule. I somewhat can retrieve here ds-160 form and can see it online. 

I'm hoping i did not made the biggest mistake for being not knowledgeable about this process. we have been waiting for exact one year for her interview to finally come.

[Crazy Cat 41,976]

Contact the consulate and ask them to help.  Give them all the info about your mother.  I hope that creating a new account didn't overwrite her past information.  Good Luck.

[Chancy 6,241]

*** Removed related thread.  Please post your related questions/updates in this thread to keep the discussion in one place. ***

 

10 hours ago, xkomunikado said:

Because I mistakenly made a second account with the same email address. Now the agent told me to email my mom’s passport bio to received a confirmation number from ustraveldocs.com but I have not recieved any at all. I sent the photo many times and I am panicking as my moms interview is next week. I need the DS form and receipt copy and the interview copy. Help. Not sure what to do and who to talk to anymore.