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Locito

Rescheduling Biometrics When Abroad and USCIS Doesn't Call Back

By Locito in Removing Conditions on Residency General Discussion

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Locito Explorer

Locito   85

Posted
Filed: Lift. Cond. (apr) Country: Sweden
 Timeline
Posted (edited)

I am currently abroad with no possibility to return to the US before the biometrics appointment for my I-751 petition, so I have contacted the USCIS Contact Center about this, and got the generic "Non-emergency = we'll get back to you in 14 days" e-mail. However, that two weeks is up today, and the supposed appointment at ASC is up in only a couple of days. Yet, I am still to receive any kind of callback or e-mail from a Tier 2 officer. The only time I've been wanting to be woken up in the middle of my deepest sleep!
 

Knowing how prone USCIS is to making booboos, I do not believe that talking with Tier 1 for a couple of minutes would be enough in that all the information I mentioned is input in my file. I've been stressing a lot over my I-751 being denied because of this, and my anxiety isn't really getting any better since USCIS hasn't bothered to call back (yes, I've got my US SIM card with me abroad since apparently they don't call foreign numbers?).

 

Does anyone have insight as to what I should do? Should I call back the Contact Center and request to talk to a supervisor (IIRC USCIS website says this is possible when talking to a Tier 1 or Tier 2) since my time is running out. Any other ways to remedy the situation?

Edited by Locito

Getting there, slowly but surely...  (I hope )

 

Together (well...mostly the Transatlanticism kind of together) Since 12/2013

 

CR-1:

 

Married in Sweden 8/2017
(Well Frontloaded) I-130 Sent 12/2017
CR-1 Approved 10/2018
POE LAX 01/11/2019

 

I-751:

 

I-751 Package Sent with UPS 11/11/2020
I-751 Received by the AZ Lockbox 11/13/2020
I-751 Check Cashed 12/31/2020
I-797 (with My Last Name Misspelled...) Received by Mail 1/2/2021

Biometrics Appointment Received by Mail...too bad I am in Europe right when it's supposed to take place 🤯 6/14/2021

Rescheduled Biometrics Appointment, the biometric technician can't change the misspelled name on file, but he enters the correct spelling of my last name as an alias 8/2/2021

Interview Ready to Be Scheduled 10/13/2021

(Two Days Later) Interview Was Scheduled 😱 10/15/2021

I-751 Interview, Petition Approved 🥳 11/19/2021

Case Status Changed to New Card Is Being Produced 11/19/2021

Case Status Changed to Case Was Approved 11/22/2021

Green Card Arrived in the Mail (Name Correctly Spelling, w00t) 11/27/2021

 

When USCIS Misspells Your Name:

 

Typographical error form filled on USCIS website 1/4/2021
Contacted USCIS if there has been any progress since THEIR error (Received a Tier 1 tracking number) 2/6/2021
Contacted USCIS again as the issue remains to be resolved (Received ANOTHER Tier 1 tracking number) 3/12/2021
Apparently USCIS chat is worthless; CALLED USCIS, Tier 1 agent promised that a Tier 2 agent would call me 4/28/2021
Received a call from a nice Tier 2 officer who said I may or may not get a correct extension letter, but just in case I would be scheduled an InfoPASS appointment 5/4/2021
Went to local USCIS service center and had to deal with a nasty and entitled customer service agent who refused to give me an I-551 stamp. National Benefits Center is supposed to mail me another I-797 within 7-10 days... So I had to waste my day, taking buses for two hours one-way just to deal with this lady's attitude? 5/7/2021

After anxiously monitoring our mailbox for a few days I DID receive a corrected I-797, w00t! All documents good to go ✅ Vaccinated ✅ Ready to visit my parents in Europe for the first time in 17 months!! ✅ 5/13/2021

The lesson: Don't use the chat for anything complicated, AND keep hassling USCIS for a response...

Locito Explorer

Locito   85

Posted
Filed: Lift. Cond. (apr) Country: Sweden
 Timeline
  • Author
Posted

An update for anyone in a similar predicament as me: Reached USCIS contact center after 40~ minute wait. The lady proceeded to inform me that the procedure for 14 day callback period has been extended to 20 days (!) as of last week. She claimed that there will be no repercussions for missing my ASC/biometrics appointment as I am already in a line to receive a callback, yet, no written confirmation for this is available. Ugh. Watch them change something again and making those 20 days into 28 days or something. Could have informed me by e-mail that the callbacks will take longer...

Getting there, slowly but surely...  (I hope )

 

Together (well...mostly the Transatlanticism kind of together) Since 12/2013

 

CR-1:

 

Married in Sweden 8/2017
(Well Frontloaded) I-130 Sent 12/2017
CR-1 Approved 10/2018
POE LAX 01/11/2019

 

I-751:

 

I-751 Package Sent with UPS 11/11/2020
I-751 Received by the AZ Lockbox 11/13/2020
I-751 Check Cashed 12/31/2020
I-797 (with My Last Name Misspelled...) Received by Mail 1/2/2021

Biometrics Appointment Received by Mail...too bad I am in Europe right when it's supposed to take place 🤯 6/14/2021

Rescheduled Biometrics Appointment, the biometric technician can't change the misspelled name on file, but he enters the correct spelling of my last name as an alias 8/2/2021

Interview Ready to Be Scheduled 10/13/2021

(Two Days Later) Interview Was Scheduled 😱 10/15/2021

I-751 Interview, Petition Approved 🥳 11/19/2021

Case Status Changed to New Card Is Being Produced 11/19/2021

Case Status Changed to Case Was Approved 11/22/2021

Green Card Arrived in the Mail (Name Correctly Spelling, w00t) 11/27/2021

 

When USCIS Misspells Your Name:

 

Typographical error form filled on USCIS website 1/4/2021
Contacted USCIS if there has been any progress since THEIR error (Received a Tier 1 tracking number) 2/6/2021
Contacted USCIS again as the issue remains to be resolved (Received ANOTHER Tier 1 tracking number) 3/12/2021
Apparently USCIS chat is worthless; CALLED USCIS, Tier 1 agent promised that a Tier 2 agent would call me 4/28/2021
Received a call from a nice Tier 2 officer who said I may or may not get a correct extension letter, but just in case I would be scheduled an InfoPASS appointment 5/4/2021
Went to local USCIS service center and had to deal with a nasty and entitled customer service agent who refused to give me an I-551 stamp. National Benefits Center is supposed to mail me another I-797 within 7-10 days... So I had to waste my day, taking buses for two hours one-way just to deal with this lady's attitude? 5/7/2021

After anxiously monitoring our mailbox for a few days I DID receive a corrected I-797, w00t! All documents good to go ✅ Vaccinated ✅ Ready to visit my parents in Europe for the first time in 17 months!! ✅ 5/13/2021

The lesson: Don't use the chat for anything complicated, AND keep hassling USCIS for a response...

Locito Explorer

Locito   85

Posted
Filed: Lift. Cond. (apr) Country: Sweden
 Timeline
  • Author
Posted

And the saga continues…

 

USCIS decides to call back right the day when I am flying back to the States. Still on the plane, saw that there is now a voicemail after three weeks of waiting.

 

Oh No Reaction GIF x 100

 

 

 

Getting there, slowly but surely...  (I hope )

 

Together (well...mostly the Transatlanticism kind of together) Since 12/2013

 

CR-1:

 

Married in Sweden 8/2017
(Well Frontloaded) I-130 Sent 12/2017
CR-1 Approved 10/2018
POE LAX 01/11/2019

 

I-751:

 

I-751 Package Sent with UPS 11/11/2020
I-751 Received by the AZ Lockbox 11/13/2020
I-751 Check Cashed 12/31/2020
I-797 (with My Last Name Misspelled...) Received by Mail 1/2/2021

Biometrics Appointment Received by Mail...too bad I am in Europe right when it's supposed to take place 🤯 6/14/2021

Rescheduled Biometrics Appointment, the biometric technician can't change the misspelled name on file, but he enters the correct spelling of my last name as an alias 8/2/2021

Interview Ready to Be Scheduled 10/13/2021

(Two Days Later) Interview Was Scheduled 😱 10/15/2021

I-751 Interview, Petition Approved 🥳 11/19/2021

Case Status Changed to New Card Is Being Produced 11/19/2021

Case Status Changed to Case Was Approved 11/22/2021

Green Card Arrived in the Mail (Name Correctly Spelling, w00t) 11/27/2021

 

When USCIS Misspells Your Name:

 

Typographical error form filled on USCIS website 1/4/2021
Contacted USCIS if there has been any progress since THEIR error (Received a Tier 1 tracking number) 2/6/2021
Contacted USCIS again as the issue remains to be resolved (Received ANOTHER Tier 1 tracking number) 3/12/2021
Apparently USCIS chat is worthless; CALLED USCIS, Tier 1 agent promised that a Tier 2 agent would call me 4/28/2021
Received a call from a nice Tier 2 officer who said I may or may not get a correct extension letter, but just in case I would be scheduled an InfoPASS appointment 5/4/2021
Went to local USCIS service center and had to deal with a nasty and entitled customer service agent who refused to give me an I-551 stamp. National Benefits Center is supposed to mail me another I-797 within 7-10 days... So I had to waste my day, taking buses for two hours one-way just to deal with this lady's attitude? 5/7/2021

After anxiously monitoring our mailbox for a few days I DID receive a corrected I-797, w00t! All documents good to go ✅ Vaccinated ✅ Ready to visit my parents in Europe for the first time in 17 months!! ✅ 5/13/2021

The lesson: Don't use the chat for anything complicated, AND keep hassling USCIS for a response...

DSOTM1973 Explorer

DSOTM1973   52

Posted
Filed: AOS (apr) Timeline
Posted
On 6/29/2021 at 9:13 AM, Locito said:

An update for anyone in a similar predicament as me: Reached USCIS contact center after 40~ minute wait. The lady proceeded to inform me that the procedure for 14 day callback period has been extended to 20 days (!) as of last week. She claimed that there will be no repercussions for missing my ASC/biometrics appointment as I am already in a line to receive a callback, yet, no written confirmation for this is available. Ugh. Watch them change something again and making those 20 days into 28 days or something. Could have informed me by e-mail that the callbacks will take longer...

unless USCIS changed something recently, I have seen people getting denied for failing to apear for Biometrics appointment. try to call again, or use the chat. Good luck

 
Didn't find the answer you were looking for? Ask our VJ Immigration Lawyers.

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