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R. Wolfe

how do you get to a human at USCIS 800-375-5283  ?

By R. Wolfe in Adjustment of Status (Green Card) from K1 and K3 Family Based Visas

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R. Wolfe Explorer

R. Wolfe   24

Posted
Filed: K-1 Visa Timeline
Posted

Our I-485 was received months ago but they haven't cashed the check or made any other progress aside from the online receipt notice for the I-485.

 

I keep trying to call USCIS to find out what is wrong, but I cannot figure out any series of code phases to say in order to be able to speak with a representative.

 

If anyone has called the USCIS "help" line ( 800-375-5283) and been able to interact with a human being on the other end, can you please tell me what you said in order to get past the automated gate keeper?

 

 

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Crazy Cat Grand Master

Crazy Cat   39,227

Posted
Filed: Citizen (apr) Country: Taiwan
 Timeline
Posted (edited)

Call USCIS, then ask for technical assistance at each prompt.  You will be connected to a human......it has worked recently for others.

Edited by Lucky Cat

"The US immigration process requires a great deal of knowledge, planning, time, patience, and a significant amount of money.  It is quite a journey!"

- Some old child of the 50's & 60's on his laptop 

 

Senior Master Sergeant, US Air Force- Retired (after 20+ years)- Missile Systems Maintenance & Titan 2 ICBM Launch Crew Duty (200+ Alert tours)

Registered Nurse- Retired- I practiced in the areas of Labor & Delivery, Home Health, Adolescent Psych, & Adult Psych.

IT Professional- Retired- Web Site Design, Hardware Maintenance, Compound Pharmacy Software Trainer, On-site go live support, Database Manager, App Designer.

______________________________________

August 7, 2022: Wife filed N-400 Online under 5 year rule.

November 10, 2022: Received "Interview is scheduled" letter.

December 12, 2022:  Received email from Dallas office informing me (spouse) to be there for combo interview.

December 14, 2022: Combo Interview for I-751 and N-400 Conducted.

January 26, 2023: Wife's Oath Ceremony completed at the Plano Event Center, Plano, Texas!!!😁

February 6, 2023: Wife's Passport Application submitted in Dallas, Texas.

March 21, 2023:   Wife's Passport Delivered!!!!

May 15, 2023 (about):  Naturalization Certificate returned from Passport agency!!

 

In summary, it took 13 months for approval of the CR-1.  It took 44 months for approval of the I-751.  It took 4 months for approval of the N-400.   It took 172 days from N-400 application to Oath Ceremony.   It took 6 weeks for Passport, then 7 additional weeks for return of wife's Naturalization Certificate.. 
 

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Chancy Grand Master

Chancy   6,233

Posted
Filed: IR-1/CR-1 Visa Country: Philippines
 Timeline
Posted
2 minutes ago, x3n said:

can you please tell me what you said in order to get past the automated gate keeper?

 

Say "technical problem" at every prompt until you get a human agent on the line.  Worked for my husband every time he called the USCIS hotline.

 

Note that if you are calling about the I-485, it is the immigrant (i.e. the AOS applicant) who must talk to the USCIS rep.  The immigrant can pass the phone to their USC spouse after telling the representative that they give permission to their spouse to speak on their behalf.

 

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  • 3 months later...
R. Wolfe Explorer

R. Wolfe   24

Posted
Filed: K-1 Visa Timeline
  • Author
Posted

 

Once again I need assistance jumping through USCIS hoops but ran into roadblocks trying to use the world's worst automated "help" system to reach a human being.

 

Neither "Technical Assistance", "Technical Problem", nor "Representative" work any longer. I do not know a new magic phrase but eventually got into the queue (119 minute estimated time - so be sure your phone can charge while you wait) by talking with the machine for about 10 minutes and eventually giving it my MSC receipt number.

 

If anyone discovers a shorter, repeatable, way to get to that crackly, static-laden, 30 second muzak loop, please let me know.

 

 

 

 

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Chancy Grand Master

Chancy   6,233

Posted
Filed: IR-1/CR-1 Visa Country: Philippines
 Timeline
Posted
On 8/9/2021 at 10:51 PM, x3n said:

Neither "Technical Assistance", "Technical Problem", nor "Representative" work any longer.

 

Next time try "InfoPass" or "lost receipt" or "no receipt number".

 

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  • 3 months later...
LeThanhTon Apprentice

LeThanhTon   14

Posted
Filed: Other Country: Vietnam
 Timeline
Posted
On 8/11/2021 at 6:48 AM, Chancy said:

 

Next time try "InfoPass" or "lost receipt" or "no receipt number".

 

Thank you for this, Chancey. "InfoPass," worked like a charm. Was going crazy getting disconnected. :bonk:

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