Maddening USCIS helpline experience - need advice

[cymbalseatguitars 24]

Hi everyone, I’m currently trying to speak to a human on the USCIS helpline, and no matter what I say to the automated voice, it ends up hanging up on me when I ask to speak to a human. I’ve managed to get thru to a representative before, but I can’t remember what combination of magic words I used when speaking to the robot - can anyone help out?

[igoyougoduke 1,604]

call the 800 number

enter receipt number

music da da da da da da 

say "representative"

connecting to a real agent

you wait time will be 45 min - 1 hour

would you like to hold ? yes

music for 1 hour

some human picks up

 

[Meg101 316]

11 hours ago, cymbalseatguitars said:

Hi everyone, I’m currently trying to speak to a human on the USCIS helpline, and no matter what I say to the automated voice, it ends up hanging up on me when I ask to speak to a human. I’ve managed to get thru to a representative before, but I can’t remember what combination of magic words I used when speaking to the robot - can anyone help out?

I have had the same experience and it’s incredibly frustrating. I just kept saying speak to a representative and pressing 0’s. It took quite a few attempts and a lot of time and the tier 1 agent couldn’t even help me and the tier 2’s weren’t accepting anymore phone calls so I’ve gotta try again Monday morning! Lol. 
 

Good luck! Keep trying! 🤞🏽🙂