Address Change Please Help

[C&AH 104]

My wife immigrated with a CR 1 visa in December. We moved last month for a new job. Two days before moving,  we submitted the AR 11 online and mailed the signed copy 2 days later. I haven't heard anything and I called USCIS today just to see if her address was changed.  The agent said that he could not find anything and filed a change by phone and gave me a confirmation number at the end of the call. I was able to pull up the AR 11 with the confirmation number on the form online, it is still in the system with 08/08/2019.

 

So I called back and the second agent told me that the first agent wasn't supposed to file a change by phone because that is for pending cases only.  She said all we can do is wait because she cannot look up non pending cases. 

 

I don't know what to do. We are trying to follow the rules by filing within 10 days of a move. We did what we are supposed to and the AR 11 is still showing in the system.

 

All we wanted to do was confirm that the address was changed. Now this.  Any advice? Please help.  

Edited September 5, 2019 by C&AH

[LilyJ 1,258]

You already did what you were supposed to, which is fill out the AR-11. You didn't get any emails confirming your address change? You can also call again if you like, but the last agent already told you that all you can really do is wait. You've already done what was required on your part, I don't think you can submit an address change twice. Make sure you send an I-865 too if you haven't already to update address for affidavit of support, as that is required every time you (the sponsor/petitioner) and/or any other joint sponsors move until you fulfill the requirements of the affidavit (immigrant completes 40 quarters of work or becomes a citizen or etc)

[Ryan H 3,812]

Moved from IR-1/CR-1 Progress Reports to General Immigration-Related Discussion.